As was foretold, we've added advertisements to the forums! If you have questions, or if you encounter any bugs, please visit this thread: https://forums.penny-arcade.com/discussion/240191/forum-advertisement-faq-and-reports-thread/
Options
XBOX One Netflix App Error NW-2-5. Can't Get Netflix to Work.
Ataxrxes
HellnationCursed EarthRegistered User regular
HellnationCursed EarthRegistered User regular
Hi everybody. I recently moved and got a new router/modem. I still have Xfinity for my internet provider which was the provider I was using at my last residence. After the moved I fired up my Xbox One and had to do a system update as I had not had time to use it for a few weeks (what with the packing and the moving and the whatnots.) Eventually I got around to trying to use the Netflix app but no dice. It will not start. I get the error NW-2-5 every time. Some mumbo jumbo about it not being able to connect or something. Well, here's the thing. Everything else is working just fine. HBO Now. Fine. Youtube. Fine. Amazon Video. Fine. Multiplayer. Fine. Xbox One Store...well, you get the idea. Believe me when I say that I have tried every possible remedy short of nuking my Xbox Drive and starting from scratch. Netflix just will not start. Oh, one other thing. Netflix works just fine on all of our other devices. I have been in contact with everyone except Microsoft because I do not have hours spare in my day to be on customer service calls and just haven't had time. Judging by the response I got from Xfinity and Netflix I'm not holding my breath that they would be of help anyway.
My question to you is: Does anybody have any idea how I can get Netflix working on my Xbox One again without formatting the drive?
My question to you is: Does anybody have any idea how I can get Netflix working on my Xbox One again without formatting the drive?
+1
This discussion has been closed.
Posts
Edit: and literally right after I typed this response I had a similar issue on my FireTV. A quick uninstall/re-install did the trick if you haven't already tried that.
For whatever reason, the application doesn't think you're actually connected to xbox live. Though the service doesn't require gold membership anymore, it does require you be signed in to live. The only solution I could find wasn't actually that bad, just manually sign out, turn off the xbox, turn it back on and sign in to xbox live. I've had this happen 3-4 times after updates between HBO GO, Netflix and Amazon Prime. It's always the same fix for me.
Edit: It should be noted I reinstalled the application multiple times, turned the thing off and unplugged it for an hour, all the stuff I could think of before noticing the normal advertisements and shit from xbox weren't actually there as expected. Even though my friends list was working and it acted like I was signed in. It's literally just the app going "Oh hey, you're not on live, no video for you!"
By "hard reset" I just mean turning the console off, unplugging it from the power source for about 10 seconds, and plugging it back in and turning it back on.
When you just select to shut off the One itself it usually just goes into sleep mode, so for some reason just doing a hard shutoff (probably a better phrase for it than the one I originally used) solves a lot of problems I've run into on the console.