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Laptop Woes
CaptainMagenta
Registered User regular
Registered User regular
I started up my laptop earlier today and started browsing away. Having been on for no more than around ten minutes it shuts down(or more precisely, restarts) and doesn't get past the boot screen where I get the option to enter setup and whatnot.
My OS is Windows XP and nothing like this has happened before; my laptop's only around a couple of months old and I've had nothing but good vibes from it until now. Thanks in advance.
My OS is Windows XP and nothing like this has happened before; my laptop's only around a couple of months old and I've had nothing but good vibes from it until now. Thanks in advance.
CaptainMagenta on
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Or try to boot from the XP install CD - if you can do that do a repair install (you might need to go into the BIOS and set CDROM as the first boot device).
At night, the ice weasels come."
If I leave it at that screen it'll eventually go completely blank with the exception of a blinking underscore in the upper left corner. About Windows XP discs; prompts were made by my computer but I, tragically enough, ignored them, saying to myself that nothing'd ever go wrong and I'd be wasting my time making them. I know, colour me ten kinds of idiot.
If you have something you'd want to keep on it you can get an adapter for laptop ATA hard drives that would let you hook it up to a normal PC; even if you don't feel confident opening the case you can get ones that connect via USB.
If it's SATA then you don't even need adapters (unless your desktop doesn't support it) unless, again, you don't want to open the case, in which... case you can get an USB one.
Then you can be sure you'll have the data still after getting the notebook back from repair
At night, the ice weasels come."
Do I just phone them and request that they repair/replace it?
I'm also not entirely sure that I have a receipt of purchase here, will one be required? Again, thanks for the help.
I'm not sure about the proof of purchase - do you have some warranty card or something like that?
At night, the ice weasels come."
You will probably have to deal with the guy from india (maybe not) walking through his script of things to troubleshoot ("please reboot" etc.) before you get anywhere with repair and such. Just don't get angry at the person on the phone and you should be alright. And don't be afraid to ask for a supervisor or a higher level tech if the person you're talking with is completely inept.
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