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Successful in disputing a CC charge - what now?
SummaryJudgment
Grab the hottest iron you can find, stride in the Tower’s front doorRegistered User regular
Grab the hottest iron you can find, stride in the Tower’s front doorRegistered User regular
So I just had an interesting thing happen - I disputed a charge on my Discover back in September, and I just got notice resolved in my favor.
I had a garage door company come out in September to fix my door which wouldn't open, and they told me I needed springs replaced. I signed a contract while their repairman was here to have them replace the springs, and he immediately commenced work. They replaced the springs and told me oh, surprise, you need a motor. At that point I decided I'd had enough and I paid on my Discover card for what they had already done, the springs, which was the extent of the contract. I emailed them after to say that I wasn't satisfied with their work, and that I wanted them to contact me to talk about options.
I got a couple quotes from local garage door places and they told me I'd been scammed - the replaced springs (which I kept after Company #1 tried hauling them away) did not need replacing, and they quoted me $180-200 for a similar job versus the $560 I'd paid. I submitted the quotes to Discover, called them and explained, and asked if it would be a good candidate for a dispute? I told Discover that I wasn't seeking a full refund, since I did receive the benefit of Company #1's work and the springs, but that the difference in price irked me on top of the door still being broken.
I tried calling back Company #1 and they started ducking my calls. Sure enough, I'm looking at my statement right now and Discover resolved the dispute in my favor since the company never responded to Discover's inquiry. Should I expect to be sued by the company at this point, or how does that function on the company's end w/r/t Discover revoking payment? Basically, I want to be vigilant about them submitting this to collections, or whatever.
I had a garage door company come out in September to fix my door which wouldn't open, and they told me I needed springs replaced. I signed a contract while their repairman was here to have them replace the springs, and he immediately commenced work. They replaced the springs and told me oh, surprise, you need a motor. At that point I decided I'd had enough and I paid on my Discover card for what they had already done, the springs, which was the extent of the contract. I emailed them after to say that I wasn't satisfied with their work, and that I wanted them to contact me to talk about options.
I got a couple quotes from local garage door places and they told me I'd been scammed - the replaced springs (which I kept after Company #1 tried hauling them away) did not need replacing, and they quoted me $180-200 for a similar job versus the $560 I'd paid. I submitted the quotes to Discover, called them and explained, and asked if it would be a good candidate for a dispute? I told Discover that I wasn't seeking a full refund, since I did receive the benefit of Company #1's work and the springs, but that the difference in price irked me on top of the door still being broken.
I tried calling back Company #1 and they started ducking my calls. Sure enough, I'm looking at my statement right now and Discover resolved the dispute in my favor since the company never responded to Discover's inquiry. Should I expect to be sued by the company at this point, or how does that function on the company's end w/r/t Discover revoking payment? Basically, I want to be vigilant about them submitting this to collections, or whatever.
Some days Blue wonders why anyone ever bothered making numbers so small; other days she supposes even infinity needs to start somewhere.
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I don't see a lawsuit being on the table. Generally people who run sketchy business practices like this really don't like going to court.
I'd keep an eye out for any collections calls or notices but don't worry about it too much. Usually collection agencies know about scams like this and won't buy the debit even at pennies on the dollar because the odds of actually getting to collect on it are virtually non-existent.
Had they done the bare minimum, they would have gotten to keep the money. Except then you might sue, and as said above, they probably really don't want that.
My wife generally does 1 or 2 charge backs a year (mostly related to returns and rebates not being refunded). In every case except when my credit card was skimmed they tried called the business and talked to them about it, sometimes the business did the credit, sometimes they didn't answer and the cc resolved the issue in our favor.
Best case scenario, I just found some PC upgrades for Christmas ;-)