Hello everyone, I need some advice from some of you more experienced people!
I live in Southern NH and recently had a new roof put on my house. It was GAF Lifetime Timberline HD Architectural Shingles. The workmanship seems fine and the roof has no issues at the moment. The roofer said he would fill out the warranty information and send it in and i would receive a packet in the mail in a few weeks from GAF. So a few weeks goes by and nothing, I contact the guy and he apologizes for the delay and says he will send it in right away and I should get the packet in a few weeks. So a few more weeks goes by and this guy goes radio silent.
I contacted GAF and they said the roof has a limited warranty automatically, unless I got a "System Plus" or "Golden Pledge" which is not stated anywhere on my paperwork. So I suspect we have the limited warranty and this guy just blew me off and no package was ever coming. But I have never had a roof installed before, is it normal to have the roofer fill out paperwork and send it into the company and the homeowner gets a package in the mail later?
Also, if I need to invoke the warranty GAF stated I will need to know the quantity installed, which is not on my invoice.
So what can I do here, this guy is not responding to me, but i'm pretty sure he is still around. Should I send him a certified letter to his business address (which I believe is his house)? He can just ignore that too. Would it be worth while to have my lawyer draft a letter to him? Can I sue him in small claims court? I'm not sure what damages I have incurred that I could claim. Am I just going to have to suck it up?
I appreciate any advice or experience any of you have had. Thanks!