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Wireless Brother printer DCP-L3510CDW no longer working with office laptop
Thirith
Registered User regular
Registered User regular
I've been having the following weird problem: we have a wireless printer (Brother DCP-L3510CDW) at home that's been working well with our private computers (a couple of PCs) and devices (iPhone, iPad). It also used to work with my wife's work laptop, as she's been working from home since spring.
Recently, however, her work laptop always shows the printer as offline, even if it's working fine from all the other devices. I don't know exactly how the laptop is set up - it's on the same wifi network as everything else, but it's also got some sort of remote network thing going on in order to access her files at work (and she could even print on her office printers from home).
What's especially weird to me is that it used to work, yet then it stopped working, and I cannot really say what has changed in the meantime. I also don't know much about printers, networks, routers etc., so I cannot even begin to say whether it's a problem with the printer itself, with our router at home or with the work laptop and how it's set up.
I know this isn't much to go on, but any help or pointers would be much appreciated. I'll try to answer any questions you may have to the best of my abilities.
Recently, however, her work laptop always shows the printer as offline, even if it's working fine from all the other devices. I don't know exactly how the laptop is set up - it's on the same wifi network as everything else, but it's also got some sort of remote network thing going on in order to access her files at work (and she could even print on her office printers from home).
What's especially weird to me is that it used to work, yet then it stopped working, and I cannot really say what has changed in the meantime. I also don't know much about printers, networks, routers etc., so I cannot even begin to say whether it's a problem with the printer itself, with our router at home or with the work laptop and how it's set up.
I know this isn't much to go on, but any help or pointers would be much appreciated. I'll try to answer any questions you may have to the best of my abilities.
"Nothing is gonna save us forever but a lot of things can save us today." - Night in the Woods
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She's working in the living room, which is perhaps six, seven metres away from the printer. There are two walls in between, though those weren't an issue earlier in the year. It pretty much went from a binary "It works" to "It doesn't work".
"Nothing is gonna save us forever but a lot of things can save us today." - Night in the Woods
This is 100% an issue in the work laptop. You will not be able to fix it without getting her IT department involved. My guess is they've done a policy update in the OS to prevent local printing, and a lot of the time that's related to privacy or security (no printing of company documents so they can be shared with others, for instance).
"Nothing is gonna save us forever but a lot of things can save us today." - Night in the Woods