Samsung Galaxy s20+. Android 11. AT&T unlocked phone on Verizon prepaid. Hotspot is included in the Verizon plan.
Kept same Verizon plan I had before, just new phone. Hotspot worked on the old Verizon phone.
New phone says I'm not subscribed to hotspot. Hotspot is part of the Verizon plan. No where to turn hotspot on/off/add to the plan in Verizon account settings. (by on/off, I mean activate/deactivate service, not actually turn hotspot on/off on the phone)
Verizon tech support has been stumped for 2 weeks. Any thoughts? Network reset doesn't help.