As was foretold, we've added advertisements to the forums! If you have questions, or if you encounter any bugs, please visit this thread: https://forums.penny-arcade.com/discussion/240191/forum-advertisement-faq-and-reports-thread/
Options
LED ISSUE WITH THE PAX 2008 MOUSE!
Robert Khoo
Registered User, ClubPA staff
Registered User, ClubPA staff
This is kind of a bummer to announce, but as some of you may have noticed, there's an issue with a good number of the Limited Edition PAX 2008 Mice - Apparently some of the mice weren't wired correctly or something, and it's not lighting up. Even though this doesn't affect the performance of the mouse at all, it's still a less than ideal situation.
So our hardware partner, Razer, has agreed to totally do the RIGHT THING and provide a free replacement at no cost to those that bought the mouse. You don't even have to send the old one back. I know it makes the mice a little less limited, but i figured that was better than a bunch of mice that didn't light up. You're being verified based on the serial number on the bottom of the mouse, so go ahead and fill out this form and they'll send you a new one once the production run gets going again. Here you go:
http://www.razersupport.com/pax-deathadder/
Thanks for understanding everyone, and sorry for the inconvenience!
So our hardware partner, Razer, has agreed to totally do the RIGHT THING and provide a free replacement at no cost to those that bought the mouse. You don't even have to send the old one back. I know it makes the mice a little less limited, but i figured that was better than a bunch of mice that didn't light up. You're being verified based on the serial number on the bottom of the mouse, so go ahead and fill out this form and they'll send you a new one once the production run gets going again. Here you go:
http://www.razersupport.com/pax-deathadder/
Thanks for understanding everyone, and sorry for the inconvenience!
Some guy.
Robert Khoo on
0
This discussion has been closed.
Posts
I sent him an email last week, and he responded with one of the most thorough and helpful emails I've gotten in a long time. He explained, just as you did, that the manufacturing flaw prevented most of the PAX mice from lighting up, and also that the replacement program would be free and not require the return of the original. I let him know how happy I was both with the response as well as with the resolution to the problem.
Whatever or whoever sparked the idea of creating the PAX mouse to begin with, great choice on partnering with Razer to do it. I'm pleased with both their response and yours, and very happy that I bought the mouse.
Just note, the lighting issue is just the scroll wheel, not the logo. Other than that, there is no other issue and it should perform as you would expect.
If anyone has any questions, let me know.
Once again, we are sorry about this issue and we are going to make sure everyone gets a fully functioning mouse.
Travis
Razer Community Manager
Oh. I didn't know the scroll wheel was supposed to light up.
The return form doesn't allow me to select my home state (Alabama).
Alabama is a state now? Hrm...we will have to get this fixed.
Yeah, no idea why the yellowhammer state didn't make the list. I let our web team know and it will be fixed shortly.
Thanks very much! In the meantime, I copied the form to my own server and added Alabama to the drop-down. Since the form is just posting to a script on your site, using this form should perform the same function, in case any other Alabamians picked up the mouse.
<Moe_Fwacky> nice girls
<Moe_Fwacky> lesbians
<Moe_Fwacky> robbed drugstores together
Please add Washington state to the list so I can order a replacement for my whirlygig as well.
<Moe_Fwacky> nice girls
<Moe_Fwacky> lesbians
<Moe_Fwacky> robbed drugstores together
i live in washington and had no problem finding it
Country Drop down: United States
State Drop down: (a cut of the section to show you)
Vermont
Virginia
Washington DC
West Virginia
Wisconsin
Wyoming
Washington DC != Washington State.
This is from http://www.razersupport.com/pax-deathadder/ url.
well when i put in my request there was a washington state for me.....
My reply from Razor Support:
There is Washington DC in the drop down list.
Please look through once again - http://www.razersupport.com/pax-deathadder/
It felt really weird replying to that message explaining the difference between Washington STATE and Washington DC. Oh well.
I think/hope that takes care of all 50 of them.
Will it still come in if a note was added to the address saying that Washington was not listed?
indeed, same with me. it said i'd receive an email within 2 business days, but it's been weeks. should i be worried? and i live in washington and it worked, they must have changed the website and screwed it up.
I'm a sucker for useless lights.
3DS Friend Code: 2707-1614-5576
PAX Prime 2014 Buttoneering!
that form no longer seems to work. I sumbitted one more request, since when I did it last, i got no response. i did manage to do it through the link khoo gave us, as washington has been returned to the list. i sure hope i can get my new mouse.
Update: They are now also asking for a receipt. Who the hell got an itemized receipt from the PA booth. I paid in cash, and didn't get a receipt at all. Looks like this is turning into more of a headache then its worth. Its just the mousewheel light that isnt working.
same here. way to fuck us over, razer. anybody down for a little 'class action' action?
So it looks like someone let the support staff know whats going on. Guess we will see come November.
That's the original e-mail that I received back when this first happened.
3DS Friend Code: 2707-1614-5576
PAX Prime 2014 Buttoneering!
Orrrrrr, maybe instead of starting with mildly frivolous lawsuits, we can do something that would be considered more reasonable, like talk to Khoo? I'm willing to wager that if Razer initially insists on receipts for the mouse, he can either a) talk to them and work something out, or b) talk to us and work something out.
[10:24] * @BigRed-Worky cums the water
[12:32] <+prox> lawl you kickbanned me so hard my client crashed