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Carphone Warehouse UK and phone warranty
DarkWarrior
__BANNED USERS regular
__BANNED USERS regular
Hello!
Ok I have a samsung phone that my sister bought me about 4 months ago for my birthday. About two nights ago, my phone starts ringing, my screensaver pops up, I slide up the top and bam, the LCD screen has a big crack down the middle. The shell is intact, not a scratch, its all perfect and yet the screen just pops.
Now I take it to a smaller branch and she says yeah that its warrantied and right for repair but if I do it with them it will take up to 4 weeks while taking it to a bigger one means it'll get done in under a week. We go down there and they just flat out say "No, warranty doesn't cover LCD screens" and despite us reassuring them that its a fucking defect in the phone they're selling, they refuse to refund our money or repair it under warranty instead wanting more money than the phone cost to repair it.
This as far as I can see is unacceptable, theres no way I'm buying a ne wphone when the one they sold us breaks under the use for which it was designed.
Does anyone know what kind of standing I have here? Are they in the wrong? Can you selectively warranty parts? In less than 4 months under what surely must be a defect, can they refuse to repair it?
And help?
Ok I have a samsung phone that my sister bought me about 4 months ago for my birthday. About two nights ago, my phone starts ringing, my screensaver pops up, I slide up the top and bam, the LCD screen has a big crack down the middle. The shell is intact, not a scratch, its all perfect and yet the screen just pops.
Now I take it to a smaller branch and she says yeah that its warrantied and right for repair but if I do it with them it will take up to 4 weeks while taking it to a bigger one means it'll get done in under a week. We go down there and they just flat out say "No, warranty doesn't cover LCD screens" and despite us reassuring them that its a fucking defect in the phone they're selling, they refuse to refund our money or repair it under warranty instead wanting more money than the phone cost to repair it.
This as far as I can see is unacceptable, theres no way I'm buying a ne wphone when the one they sold us breaks under the use for which it was designed.
Does anyone know what kind of standing I have here? Are they in the wrong? Can you selectively warranty parts? In less than 4 months under what surely must be a defect, can they refuse to repair it?
And help?
DarkWarrior on
0
Posts
However, 4 weeks isn't an unreasonable amount of time needed to conduct the repair. Your best bet is probably go to the smaller branch.
So there will be a basic warranty on the device that they cannot ignore concerning LCD screens?
Its the same company so really hte larger store should have no excuse not to repair it if the msaller one willl. Its just that nowadays not having a phone is like not having an arm.
Yeah, the sales contract guarantees the device works for a reasonable period of time regardless of what sort of warranty they offer in addition.
You could explain your predicament to the first store and see if they can call up the larger store or go speak to a manager yourself at the second store. I'd just buy a PayG phone for £10-20 and probably sell it back on ebay or keep it for emergencies.
You mean in the interim I assume? THanks for the info on that basic warranty stuff, I suspected that was teh case but I didn't want to go in there with that as my arguement if it wasn't 100% true.
My sister's old Nokia did that. Spontaneous screen crack (although I suspect she helped by sitting on it).
Also, send an angry letter to the regional manager saying his staff are badly trained morons.
If I need more help I shall return!
if they give you any more earache, just call your local councils trading standards dept, tey will sort it out toot sweet
I think we have them kind of because he said the damage could have happened at any time and then when I fliopped the phone open and it cracked, the damage was finally unleashed. Of course I can argue that it was then this way before it was even sold to me or this wa y when the cashier put the memory card in it for me before I even took possession of the phone.
The sale of goods act also says that in a limited period, its their duty not mine to prove the fault isn't a defect of the phone itself and is in someway my fault and lastly, he admitted they do not convey at sale that the screen is not covered in warranty, so when they say that I had 12 month warranty, its basically a breach of promise (IMO) because they do not specify exclusions for major components.
Still, they are resisting, any ideas?
I don't know your equivalent, but here in AUS we have VCAT (Victorian Civil and Administrative Tribunal). I just went in, said I needed their information as I was pursuing legal action. That made them wake up.