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Missing items in hotel room
Fizban140
Registered User, __BANNED USERS regular
Registered User, __BANNED USERS regular
I just got home a few hours ago and I noticed that the laundry basket I just bought yesterday was missing. I bought it because I am moving out and I am going to use it to transport all my clothes, so I bought a fairly large and expensive (as laundry baskets go) one. This made me pretty mad so I tore apart the room looking for it and right now the room is a pretty big mess, I am still upset.
The only people who could have got into the room is housekeeping, I am pretty sure they just threw it away. I went to the front desk and they said that they can't do anything about it. I went to the housekeeping office and it is not in there either, so I am pretty much screwed. This is not the first time I have been missing things, but this is the first one that has a monetary value, the other items were papers I needed but could replace easily.
What is the standard for missing items in hotel rooms? What should I do? I will probably start by cleaning up the room, but I really need that laundry basket in the morning.
The only people who could have got into the room is housekeeping, I am pretty sure they just threw it away. I went to the front desk and they said that they can't do anything about it. I went to the housekeeping office and it is not in there either, so I am pretty much screwed. This is not the first time I have been missing things, but this is the first one that has a monetary value, the other items were papers I needed but could replace easily.
What is the standard for missing items in hotel rooms? What should I do? I will probably start by cleaning up the room, but I really need that laundry basket in the morning.
Fizban140 on
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then if they don't give you a discount/refund equal to the cost of what you lost, do what you said you would.
then find a new hotel to stay in.
Red for LIES!
What happens when someones laptop or smartphone gets jacked? Surely they don't just throw their hands up and say "Sorry!" when ~$2000 worth of stuff goes missing. Press harder! If they keep saying no, be polite but firm and ask for their supervisor. Rinse and repeat until you're compensated.
THEN go find another place to stay.
make sure you talk to your superior as well.
Still, raise hell about. Tell them to keep an eye for it, request a different housekeeper to service your room and tell them to only throw away whatever is in the trash cans, lodge a formal complaint with the Manager on Duty (more than likely the Front Desk or Front Office Manager) or if his answer isn't satisfactory, talk to the General Manager. The GM is either going to sincerely apologize for your inconvenience (never admitting fault) and try to alleviate the situation by comping some/all of some service (room charge, breakfast, bar/lounge service).
Hope this helps.
That means everything from laptops to gold bars to your laundry basket.
Sorry.
I work for the guest complaint department for a large hotel chain, so I have tons of experience on this type of thing. Uberflop hits it on the nail that for the most part guest are kinda screwed when it comes to missing and lost stuff, mainly because a guest really can't prove that you had all that stuff to begin with, and the hotels for the most part have posted signs saying they aren't responsbile for lost/stolen items.
You still can and should complain. If the hotel can't help you, ask for their corporate line or check to see if they have a complaint department. They probably won't refund you for the cost of the item, but they might be able to provide you a comp night or adjust your final bill.
Those signs exist to deflect any casual complaints, but as far as I know they don't mean a whole lot legally. The paperwork you sign when you check in probably does, though.
Other than that, contact the police but don't expect much. A laundry basket and box of food, especially if you don't have pictures, aren't likely to be identified.
Also, you can try talking to the hotel manager and explaining in very simple terms that the service and conditions of your stay have been unsatisfactory and that you will never, ever stay at their hotel, or any hotel in the company, again. You will also tell your friends and family what happened, you will post negative reviews online, and you will contact the Better Business Bureau. Of course, none of those things actually mean anything, but you might scare him.
IOS Game Center ID: Isotope-X
you can charge back pretty much any credit card purchase. It is very, very difficult for the merchant to fight a charge back. So if you paid for your room in credit card, charge it back, say it was not satisfactory. Dont go with fraud, thats lying and they can easily prove it wasnt fraud, they cant do much about it not being satisfactory.
So, yeah if you paid for the room by CC, try charging it back.
Note: Ive never actually done this msyelf, so maybe its not as easy with tangible stuff. However, it seems to me that it would work with a similar principle of a website. A stay in a room isnt really tangible, so they cant "take it back".
My advice is to keep trying, though - I don't think I pressed on hard enough. And now someone else has my ninja socks. Man I miss those socks.
I don't know how much luck you'd get with involving the police. Might want to find another place to stay, quickly.
Nannycam?
Option 1: File a lost and found form. This is usually what someone does who isn't sure where they put an item or if something may have been accidentally removed and they want to make sure the hotel looks for the item. We will check for the item and return it when/if found. If the item is not found then management has the option to replace it (up to a certain $ value) which rarely happens. If the guest is unhappy with that response we refer them to option 2.
Option 2: Call the police. If they feel a theft has occurred this is what has to be done. We will file a claim with our corporate office and do a lock audit on the hotel room door to see what keys have been used to access the room at what times. On the maybe two times we've had to do this it was pretty obvious that a person accessed the room that had no business being in that room at that time. After this is done, it's out of our hands and I'm not sure what the corporate requirements are for reimbursement.
To the OP: Don't assume that only housekeeping has access to the room. Managers, desk staff, maintenance, any number of people may have access to keys for your room. If the locks are electronic with magnetic keys, they should be able to dump the lock memory and see who all accessed your room during your stay. You should definitely ask again if anyone had access and if the basket may have been removed accidentally. If things are not handled to your satisfaction the option to call the police still exists. How helpful that is will depend on the officers, but keep it in mind.
I know it doesn't help now, but in the future I suggest that unless you absolutely need service in your room, use the Do Not Disturb sign and keep everyone out. Some hotels have policies in place that they have to access your room once every so many days, but you can usually arrange to be there when they access the room. You can also often schedule cleaning while you are present as well.
Do you have the receipt for the food? To proof that you bought it and it was missing shortly after?
You can't just not pay for something because it was not satisfactory, and your credit card isn't going to charge back a hotel stay because of it.
They saw that my side of the room was occupied and the other was empty except some of my items on the bed. They thought it was garbage for whatever reason so they disposed of it and kept my iron. Well I got the iron back and they thoroughly apologized for throwing away my other items. After that I went to the front desk and they agreed to refund me. The guy I was talking to last night was just trying to be Sergeant Badass (lots of those in the military) and told me no.
Disclaimers mean shit legally. Sure it decreases liabilities a bit specially in terms of negligence. But the fact is they are still responsible for their staff stealing stuff.
Not even then. You can't ever sign away your rights. You can't have something signed that makes something illegal legal unless its a law or a change to a law being passed.
All it does mean is that when it gets to court (if the place was sued) that it can be used against you as proof that you either A.) did care or B.) ignored their advice. That still doesn't mean they can't or won't be found accountable.
No but you certainly don't have to pay a cashier that punches you in the balls, steals some food from your bags while you're on the floor, and pretends they didn't do it.
I'd see what I could do about finding a new hotel.
Except that analogy is retarded and in no way reflects what the OP is talking about.
Glad to hear things worked out for you Fizban140. Having had stuff ganked from my room, it's nice to hear that someone somewhere can get satisfaction in that situation.
Military hotel in another country its not quite the same as a civilian hotel.
Clearly, I just wanted to say that. I should've probably added 'We have a sign up that lets our cashiers punch you in the junk and take shit, we're not responsible, sorry"
There's a 'Quality' code for chargebacks and this is definitely a situation where it'd apply. Just because of a leaky pipe. Most also offer consumer protection because of exactly the other reasons.
But still, OP was pretty much in the right. And I'm glad it worked out for him.