Dell Docking Station Issues...

Thanatos

So I've got a Dell Latitude E6410 running Windows 7 64-bit, trying to connect to a PR03X docking station. The monitor works fine, the network connection works fine, but the USB ports seem not to work at all. The mouse and keyboard work fine if they're plugged in to the laptop (even when the laptop is in the docking station), but not if they're in any of the docking station's USB ports.

It's worth noting that I uninstalled the ControlPoint bullshit that came with the laptop, but I don't see why that should affect this. I can't even find a page for this particular docking station on Dell's website (other than a "safety and environmental effects" paper on it), so I don't think I can download new drivers or anything (if someone can point some out to me, that would be great). Any ideas?

runethomas

I am a Dell certified Tech (not someone who works for dell) if this helps any, the E-series can be a pain when it comes to docking station issues.

Ideally if you have another docking station try that and see if the USB issue stays.
If the problem doesn't happen on another docking station then I'd have to guess the system board has to be replaced.

The best thing to do is to just call Dell support, they will troubleshoot, and they will replace anything that's bad if it's under warranty. I would mention to them about the DCP being uninstalled.
They will usually just refer you to a dell certified repair place for the part replacement and you wont get charged for anything, since Dell reimburses the repair shop for any warranty work.

Thanatos

How difficult is it to become a Dell certified tech, out of curiosity?

I know you get priority in tech support calls, and it seems like it would be a really great resume-booster (I'm trying to get more into doing IT work).

runethomas

I had a company backing me, but you just take some tests and you can get certified. I think the tests were anywhere from 50$ - 100$ and you take them online. some tests are really easy, and some are pretty hard.

I really have no idea how to do it if you don't go through a company, try Here http://www.learndell.com/Dell/.