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FedEx "Ground"

DeebaserDeebaser on my way to work in a suit and a tieAhhhh...come on fucking guyRegistered User regular
edited April 2011 in Help / Advice Forum
This may be a stupid question, but does FedEx ground ship things by ground exclusively or is "Ground" just their budget branding.

Background: A package was "picked up" by FedEx Ground on 4/4 in El Paso and their expected delivery date to NY is 4/8. It hasn't changed status in 3 days and TX to NY seems like a pretty long Meth-fueled all nighter of a drive.


As it is now, I've taken the day off tomorrow to wait for the stupid package. Is it likely to arrive, or is their estimated delivery date a joke.

Deebaser on

Posts

  • MichaelLCMichaelLC In what furnace was thy brain? ChicagoRegistered User regular
    edited April 2011
    The delivery date is probably right.

    It may not have changed status because it's being driven right now, and hasn't gone through any sorting facilities.

    MichaelLC on
  • LadyMLadyM Registered User regular
    edited April 2011
    I don't know if their "ground" packages actually travel by ground, but their delivery dates are usually accurate.

    LadyM on
  • DarkewolfeDarkewolfe Registered User regular
    edited April 2011
    FedEx Ground is actually a sub-company of FedEx, not a description of the shipping method. So, yes, it's just the budget option. They'll end up shipping the package by whatever is cheapest for them (though that's usually through the ground hubs), and they will often deliberately hold your package at a facility if it gets there early, to not let you get faster service than what you paid for.

    Edit: I'm behind on brand information. FedEx Ground is different from the service formerly known as FedEx Ground, which is now Smartpost says wikipedia. Either way, info still basically stands. They have ground hubs and air hubs, but if shipping your package via air makes sense for them they'll do it. Also, an above poster is probably right, you only get updates on tracking info whenever a package passes through a scan point.

    Darkewolfe on
    What is this I don't even.
  • ElldrenElldren Is a woman dammit ceterum censeoRegistered User regular
    edited April 2011
    It'll only update if it passes through a scan point which means it likely is traveling by ground (as if by air it would have been scanned a couple times by now).

    The delivery date should be accurate. If it isn't I can shout at a VP for you, if you want. Not that it'll do anything, but it might be cathartic?

    Elldren on
    fuck gendered marketing
  • DeebaserDeebaser on my way to work in a suit and a tie Ahhhh...come on fucking guyRegistered User regular
    edited April 2011
    Thanks for the help all. I guess my main concern is that the only actions showing as of right now are:

    Shipment information sent to FedEx 4/4/2011
    Picked up 4/4/2011

    The status has stayed at "Picked Up" for the past three days and I would imagine that if the package left the facility it would be marked "In Transit".

    I suppose it makes sense if they're just holding it in Texas to prevent me from getting the package early.

    Deebaser on
  • DeebaserDeebaser on my way to work in a suit and a tie Ahhhh...come on fucking guyRegistered User regular
    edited April 2011
    Elldren wrote: »
    If it isn't I can shout at a VP for you, if you want. Not that it'll do anything, but it might be cathartic?

    LOL. Thanks, while I greatly appreciate the offer, it really won't be necessary.

    I just hope it gets there as expected as this is the first heavy package I've received since I moved out of a doorman building and I'd really rather not have to lug it back from a FedEx store.

    Deebaser on
  • bowenbowen Sup? Registered User regular
    edited April 2011
    Yeah what others have said is usually true. With UPS it wouldn't update the website unless we scanned the box. I'm sure fedex has a similar process. It quite possibly has been on a 2-3 day trip without being scanned yet.

    bowen on
    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
  • Reverend_ChaosReverend_Chaos Suit Up! Spokane WARegistered User regular
    edited April 2011
    Chances are it's in the back of a Semi trailer right now. They rarely deliver late, but when you pay for ground, they WILL NOT deliver it earlier, even if it shows up early. That way if you need something quick, you HAVE to pay for the faster shipping which gets really expensive.

    And since we are talking about it, if you take a look at the Fed-Ex Logo, Between the E and the X is an arrow...it's a subliminal marketing thing....and once you see it, it's all you'll see when you see a Fed-Ex truck.

    Reverend_Chaos on
    “Think of me like Yoda, but instead of being little and green I wear suits and I'm awesome. I'm your bro—I'm Broda!”
  • OnTheLastCastleOnTheLastCastle let's keep it haimish for the peripatetic Registered User regular
    edited April 2011
    You should email them about it. Mine was stuck in a shipping place for 72+ hours and I emailed them when I learned you should contact them if it hasn't moved for 24 hours. That's what it said on their website.

    OnTheLastCastle on
  • DeebaserDeebaser on my way to work in a suit and a tie Ahhhh...come on fucking guyRegistered User regular
    edited April 2011
    Just called the FedEx, they say they don't have it. According to the CSR "picked up" doesn't actually mean "picked up", it means the shipping label was printed.

    Then I called the vendor, they say they don't have it.

    I don't think Im getting this tomorrow. :(

    Deebaser on
  • VisionOfClarityVisionOfClarity Registered User regular
    edited April 2011
    I have never had a problem with Ground holding my packages when they arrived early.

    VisionOfClarity on
  • ElldrenElldren Is a woman dammit ceterum censeoRegistered User regular
    edited April 2011
    Deebaser wrote: »
    Just called the FedEx, they say they don't have it. According to the CSR "picked up" doesn't actually mean "picked up", it means the shipping label was printed.

    Then I called the vendor, they say they don't have it.

    I don't think Im getting this tomorrow. :(

    Now you have to figure out where the fuck it is, exactly

    Elldren on
    fuck gendered marketing
  • DerrickDerrick Registered User regular
    edited April 2011
    Fedex Ground doesn't hold packages. Having worked at Fedex for 2 years, in 3 different locations, I can say that with certainty. Besides, they don't have the setup to hold any specific package so it doesn't arrive early.

    Look at the order of events when you track the package on the website (at the bottom). What does that say?

    Derrick on
    Steam and CFN: Enexemander
  • DeebaserDeebaser on my way to work in a suit and a tie Ahhhh...come on fucking guyRegistered User regular
    edited April 2011
    These are the only two entries listed. A FedEx CSR says they never actually got it. Dell CSR says they gave it to the FedEx guy and they cant do fuck all about it until it's "late"


    Apr 4, 2011 4:03 PM Shipment information sent to FedEx
    Apr 4, 2011 7:26 AM Picked up EL PASO, TX

    Deebaser on
  • DeebaserDeebaser on my way to work in a suit and a tie Ahhhh...come on fucking guyRegistered User regular
    edited April 2011
    Alright, I called FedEx again. This CSR said that each movement isn't tracked and/or immediately updated with FedEx Ground. They totes have it and it will be there tomorrow (hopefully).

    Thanks all.

    Deebaser on
  • Reverend_ChaosReverend_Chaos Suit Up! Spokane WARegistered User regular
    edited April 2011
    I have never had a problem with Ground holding my packages when they arrived early.
    Derrick wrote: »
    Fedex Ground doesn't hold packages. Having worked at Fedex for 2 years, in 3 different locations, I can say that with certainty. Besides, they don't have the setup to hold any specific package so it doesn't arrive early

    I have to admit that since I have lived in my current house, everything I have had shipped in the last 4 years has been either USPS, or UPS, and UPS holds their packages. I have seen them sit at the first place for days w/o moving, or arriving early, and sitting at that place for days before the UPS guy shows up at 6pm the day of estimated delivery. So my experience has been with UPS not with Fed-Ex. In fact thinking back, when I used to work For T-Mobile sales, we used Fed-Ex and it was awesome. Then they switched to UPS and we had nothing but problems with missing packages....

    So...in conclusion
    Fed-Ex :^:
    UPS :v:

    Reverend_Chaos on
    “Think of me like Yoda, but instead of being little and green I wear suits and I'm awesome. I'm your bro—I'm Broda!”
  • adytumadytum The Inevitable Rise And FallRegistered User regular
    edited April 2011
    UPS doesn't hold your packages because you might get it a little faster than they quoted you. That's ludicrous, and would take more time and energy than simply forwarding / delivering the package. The only reason it might sit is because they do not have the space or capacity to move it.

    adytum on
  • OnTheLastCastleOnTheLastCastle let's keep it haimish for the peripatetic Registered User regular
    edited April 2011
    I get UPS and USPS packages faster than expected. It depends a lot on how faster the shipper gets them out the door in my experience. Newegg and I get the package super early. Amazon and weeeeeeelllllllll, could be a lil while as they click into gear.

    OnTheLastCastle on
  • MushroomStickMushroomStick Registered User regular
    edited April 2011
    I don't think I've ever had the shipper hold the package so I didn't get it early. I have had places like Amazon wait to ship a package though.

    MushroomStick on
  • DerrickDerrick Registered User regular
    edited April 2011
    It's really a common sense equation. A company would have to expend great resources to hold packages. Most merchants will have a daily pick-up for packages all over the country. There is not a secret holding station for some packages. If there were, everyone would know about it because A) there would be a lot of time, space and resources for it and B) the people working it would be the sorters who certainly don't get paid enough to keep quiet about it.

    If you go to a Fedex or UPS location, they will have maps that determine how fast your package will get where, and those maps are really very accurate. The time frames are determined (naturally) by the point of origin and where the major hubs are located.

    Now, where you'll get major delays is when a merchant tries to be cheap. They will ship something out (in my experience this always happens with DHL domestic shipments) who then take your package and put it in a sorting hub. This is not like the more sophisticated sorting hubs Fedex and UPS use; this is literally a guy throwing a box one at a time into another box. This is then given to USPS to deliver after being sorted by postal code. USPS has a contract with the DHL sorting station (generally for junk-mail but also for things like Amazon) and so a merchant has a cheaper rate by shipping this route rather than, say, simply shipping the package USPS to begin with (which would be significantly faster. Each destination point is generally an extra day).

    TLDR: Fedex and UPS don't hold packages, DHL is the cheap option and it shows, and I've worked in this industry for far too long at far too many companies.

    /fini

    Derrick on
    Steam and CFN: Enexemander
  • VestyVesty Registered User regular
    edited April 2011
    Ground is all trucks except for things going to Alaska and Hawaii. Also the delivery dates are guaranteed so it wouldn't make much sense to hold a package and potentially break that guarantee (and lose revenue) if some other issue occurs. Not to mention the storage logistics of just sitting on packages.

    Ground is pretty fast. We can get a package from western PA to anywhere in the continental US in 4 days or less.

    Vesty on
  • MichaelLCMichaelLC In what furnace was thy brain? ChicagoRegistered User regular
    edited April 2011
    So did it arrive?

    We must know!

    MichaelLC on
  • BarrakkethBarrakketh Registered User regular
    edited April 2011
    Derrick wrote: »
    USPS has a contract with the DHL sorting station (generally for junk-mail but also for things like Amazon) and so a merchant has a cheaper rate by shipping this route rather than, say, simply shipping the package USPS to begin with (which would be significantly faster. Each destination point is generally an extra day).
    My experience with Amazon in particular is that FedEx handles the package until they deliver it to the local post office. If you've picked the free shipping option you should be able to punch that shipment code into FedEx's site for delivery information once they've actually got your package for tracking information. It's basically the FedEx SmartPost service.

    They don't hold your package per se, but how it was explained to me is that FedEx SmartPost groups packages intended for a certain destination together, but won't deliver them to the post office unless a) there is either enough packages to warrant delivery, OR b) to ensure they make the delivery date. If option "a" isn't true and the package was delivered relatively close to your home you could still find it being shipped back and forth across the country. The more packages FedEx has that are intended for delivery to your area the more likely it is that you'll get it early.

    Barrakketh on
    Rollers are red, chargers are blue....omae wa mou shindeiru
  • DeebaserDeebaser on my way to work in a suit and a tie Ahhhh...come on fucking guyRegistered User regular
    edited April 2011
    MichaelLC wrote: »
    So did it arrive?

    We must know!

    It arrived. Thanks all!

    Deebaser on
  • Criis08Criis08 Registered User new member
    deebaser did it arrive when you thought it would or when it said it would? im in the same position right now hoping a package makes it on time

  • DeebaserDeebaser on my way to work in a suit and a tie Ahhhh...come on fucking guyRegistered User regular
    edited February 2012
    yessir. it arrived on time.
    If I remember correctly (this was a whiles ago), the tracking was awful.

    Deebaser on
  • DerrickDerrick Registered User regular
    edited February 2012
    I have never had a problem with Ground holding my packages when they arrived early.

    That's because they don't do this. I've worked at Fedex, and they do not have the capacity to do this. Even if they did, it would be stupid and cost them money for no reason.

    Only people with zero experience in the shipping industry can believe this. It's just one of those rumors that never dies.


    Derrick on
    Steam and CFN: Enexemander
  • MulletudeMulletude Registered User regular
    I work for express and can say with absolute certainty that they do in fact hold off on delivering packages early at times. It's not always enforced but it happens. It's not a popular policy with the drivers.

    XBL-Dug Danger WiiU-DugDanger Steam-http://steamcommunity.com/id/DugDanger/
  • bowenbowen Sup? Registered User regular
    Usually if it's a bulk shipment like to stores, or release day item they will hold it.

    Besides the obvious necro on this thread, they don't generally hold customer packages for random ebay purchases. If it says "arrived in (your local city)" it could have 1-2 day sort ahead of it depending on the size of your city. Or it could be getting inspected, or it could've had damage to the box that needs to be repaired.

    Avon is the worst offender for this. They send everything in these oversized shoe boxes and the only thing keeping it together is a single plastic strap... which happens to get stuck in conveyer belts and shredded to shit. Having 200 lbs of shampoo and soap come at you down a chute is something else, let me tell you.

    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
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