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pc admin lock out advice

Conroy BumpasConroy Bumpas Registered User regular
edited April 2011 in Help / Advice Forum
my mom's company went bust or moved or somthing and they sold off all the pc's and printers ect to the staff. so my mum for about £30 got her work pc printer and ldc.

shes asked me to remove all the work stuff as it has customer data ect. as she just wants to use it a home pc for web and a bit of word prosessing.

now hears the problem it looks like the it department have locked out the pc for having stuff installed or removed off it. cant see hidden documents. its locked up tight.

there is no way of finding out the admin log in.

so im thinking a reinstall is my only option. problem is they dint give her a recovery disk or the drivers cd.

on the pc is xp pro. i have an xp home disk from another pc

what can i do?

Please note I cannot be held responsible for any mental, physical, emotional, spiritual, karma, dharma, metaphysical, religious, philosophical, Logical , Ethical, Aesthetical, or financial damage caused by this post
Conroy Bumpas on

Posts

  • iRevertiRevert Tactical Martha Stewart Registered User regular
    edited April 2011
    my mom's company went bust or moved or somthing and they sold off all the pc's and printers ect to the staff. so my mum for about £30 got her work pc printer and ldc.

    shes asked me to remove all the work stuff as it has customer data ect. as she just wants to use it a home pc for web and a bit of word prosessing.

    now hears the problem it looks like the it department have locked out the pc for having stuff installed or removed off it. cant see hidden documents. its locked up tight.

    there is no way of finding out the admin log in.

    so im thinking a reinstall is my only option. problem is they dint give her a recovery disk or the drivers cd.

    on the pc is xp pro. i have an xp home disk from another pc

    what can i do?

    Is it a PC or a workstation? (Mainly does it have a CD drive or not.)

    Do you have access to the BIOS?

    iRevert on
  • Conroy BumpasConroy Bumpas Registered User regular
    edited April 2011
    yeah its got a cd / dvd drive

    yeah i can get to the bios

    Conroy Bumpas on
    Please note I cannot be held responsible for any mental, physical, emotional, spiritual, karma, dharma, metaphysical, religious, philosophical, Logical , Ethical, Aesthetical, or financial damage caused by this post
  • iRevertiRevert Tactical Martha Stewart Registered User regular
    edited April 2011
    yeah its got a cd / dvd drive

    yeah i can get to the bios

    Change it to boot from CD

    Insert windows CD

    Reformat HD

    Fresh install of windows

    ...

    Profit.

    EDIT:

    If for some redonkuslous reason it won't let you reformat theres other boot utilities you can use to wipe the HD wither it wants to or not.

    EDIT: EDIT:

    Obviously backup any files that need to be saved.

    iRevert on
  • Conroy BumpasConroy Bumpas Registered User regular
    edited April 2011
    righty dokey so a reinstall is my only option?

    most pc i have ever used came with a windows disk (recover etc) and a drivers disk .... i dont have the drivers disc

    problem?

    Conroy Bumpas on
    Please note I cannot be held responsible for any mental, physical, emotional, spiritual, karma, dharma, metaphysical, religious, philosophical, Logical , Ethical, Aesthetical, or financial damage caused by this post
  • iRevertiRevert Tactical Martha Stewart Registered User regular
    edited April 2011
    righty dokey so a reinstall is my only option?

    most pc i have ever used came with a windows disk (recover etc) and a drivers disk .... i dont have the drivers disc

    problem?

    Depends on just what the PC was used for at work. Most work "PCs" that I've encountered are basic no frills systems without anything special added to it.

    What I'd do if you can access the PC is check the device manager to see if theres anything special intalled in it (or just crack open the case and check for a soundcard or video card or anything that would warrent nonstandard drivers (such as a non-onboard network card).

    On systems that I've bought at yard sales and whatnot where its an unknown I check what I can and start fresh with it. I like to have a blank slate to work with (reformat) and a trusted OS (fresh install) on the PC and then if something isn't working I'll start googling for drivers for the piece (usually a network card) that isn't being recognized.

    Just do a quick scan of the back of the PC to see if theres a video/sound/capture/network/other card installed, if there isn't then you should be good to go.

    EDIT:

    No a reinstall isn't your only option, there are ways to crack the admin password on it but the easiest and what most people would recommend is a fresh install of windows so you've got a clean slate to work from. You don't know if theres any virus/spyware/bloatware/admin tools [IE admin monitoring tools] on the system and doing a format and fresh install can save you the time and headaches of dealing with that.

    iRevert on
  • Conroy BumpasConroy Bumpas Registered User regular
    edited April 2011
    thankyou very much a good hard reinstall it is

    Conroy Bumpas on
    Please note I cannot be held responsible for any mental, physical, emotional, spiritual, karma, dharma, metaphysical, religious, philosophical, Logical , Ethical, Aesthetical, or financial damage caused by this post
  • iRevertiRevert Tactical Martha Stewart Registered User regular
    edited April 2011
    thankyou very much a good hard reinstall it is

    ...

    iRevert on
  • Conroy BumpasConroy Bumpas Registered User regular
    edited April 2011
    ohh the windows disk ive got is from a dell pc and its says only use with a dell pc

    is this just aload of bollox?

    also when i have it sorted is there any good free security softwware i can put on theer for her?

    i tryed useing avg once but it slowed the computer down to a snails pace

    Conroy Bumpas on
    Please note I cannot be held responsible for any mental, physical, emotional, spiritual, karma, dharma, metaphysical, religious, philosophical, Logical , Ethical, Aesthetical, or financial damage caused by this post
  • HevachHevach Registered User regular
    edited April 2011
    ohh the windows disk ive got is from a dell pc and its says only use with a dell pc

    is this just aload of bollox?

    In so far as the disk will work on a non-Dell computer, yes. It is an OEM version, though, Windows versions have some funky compatibility with registration keys and OEM versions, it may not accept a non-OEM key or a key from a different OEM version (I can use the XP disk from my old Dell with the key my HP, but not the one my fiancee's Toshiba), and if you use a key that you're still using on another computer you'll probably run into authentication issues.
    also when i have it sorted is there any good free security softwware i can put on theer for her?

    i tryed useing avg once but it slowed the computer down to a snails pace

    Avira and Avast also have free versions, I haven't had the performance problems with either of them on slower computers that I've had with the last version or two of AVG. Avira's a bit more transparent for somebody who's aggressively computer illiterate, but it has a huge nag that it will toss in your face once a day or so every time it updates.

    Hevach on
  • Sir CarcassSir Carcass I have been shown the end of my world Round Rock, TXRegistered User regular
    edited April 2011
    Microsoft Security Essentials

    Sir Carcass on
  • MichaelLCMichaelLC In what furnace was thy brain? ChicagoRegistered User regular
    edited April 2011
    Microsoft Security Essentials

    Much better than Avast or AVG, both of which have lost quality. At least for their free versions.

    MSE is really pretty good.

    If you wanted to check what's on the PC before format, there are d/l programs to reset forgotten passwords. A clean wipe would be best, though. I'm sure you know, but don't forget to create two partitions - one for Windows the other for docs.

    MichaelLC on
  • SpudgeSpudge Witty comments go next to this blue dot thingyRegistered User regular
    edited April 2011
    As for removing a password, it can be done on XP. I've used that utility a number of times to kill passwords or reactivate disabled accounts on machines in situations not unlike yours. Give that a try but please do be sure to FOLLOW THE GAT DANG INSTRUCTIONS or you may b0rk your install

    Spudge on
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