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Did I just lose $25 to gamestop?
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Registered User regular
Okay, here is the situation.
Yesterday I went to Gamestop to pick up Escalation DLC for Black OPS because I had a giftcard that I wanted to use. While there I picked up a 3 month XBL renewal code (in plastic packaging) since I thought my account had expired since the last time I played/checked. While purchasing these two items I was not made aware that I would not be able to return anything on this receipt.
I get home and check my account and it is apparently still active, cool, I don't have to open up this 3 month code. So I activate the DLC and go on my merry way for the rest of the day.
So today I go into gamestop to return the 3 month renewal and get told I can not return it because I purchased DLC. I'm really dumbfounded by this policy. Does this mean if I bought a game with the DLC that I couldn't return the game because I purchased DLC during the same transaction?
Am I wrong? Or should I be able to return the 3 month renewal? Is the 3 month renewal considered DLC even in package still?
Yesterday I went to Gamestop to pick up Escalation DLC for Black OPS because I had a giftcard that I wanted to use. While there I picked up a 3 month XBL renewal code (in plastic packaging) since I thought my account had expired since the last time I played/checked. While purchasing these two items I was not made aware that I would not be able to return anything on this receipt.
I get home and check my account and it is apparently still active, cool, I don't have to open up this 3 month code. So I activate the DLC and go on my merry way for the rest of the day.
So today I go into gamestop to return the 3 month renewal and get told I can not return it because I purchased DLC. I'm really dumbfounded by this policy. Does this mean if I bought a game with the DLC that I couldn't return the game because I purchased DLC during the same transaction?
Am I wrong? Or should I be able to return the 3 month renewal? Is the 3 month renewal considered DLC even in package still?
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Gamestop answer: you're screwed.
It isn't as if you bought DLC for the wrong game or similar.
It's definitely a silly policy on their part, but I wouldn't worry about it too much. You can even just activate it on your account right now and it'll tack onto however much time you have.
You may get a better response by telling them you want to do an exchange. Especially for a pre-order (they're still really into those, right?).
If it's still sealed a manager with sense will have no problem returning it, but from what I heard they're a rare breed in GameStops. If you want you can redeem it and it'll add itself onto the end of your current subscription - you can check when your sub ends in the account section of the dashboard.
You could also sell the code on eBay and get your money back that way if you need it.
@gamefacts - Totally and utterly true gaming facts on the regular!
but they're listening to every word I say
Now... do you want to be a dick about the matter? Because the policy isn't explicit and unambiguous. In some states a printed return policy like that has to be very specific - Michigan's requirements on this are fairly strict, some states are pretty lax. If your state makes return policies binding literally as written, you could file a complaint with the state attorney general that you were mislead into the purchase by the return policy... I know a guy who's pretty much personally responsible for all of Gamestop's receipts around this part of Michigan getting six inches longer a couple years ago because they were oversimplifying their used game return policy by simply printing "30 days with receipt," and not specifying that everything except defective returns were limited to 7 days.
This can be locked, thanks again everyone for the help/advice.
Just wanted to add that yea, this is exactly it. The cards are activated at purchase, and because of rules set by the people providing the cards (sounds like you got an old Microsoft one.. they're all done by Blackhawk now), no returns can be done.
Well, I know they can return them, but the store takes a loss then as the item can't be resold. It's been explained to us (I work at a grocery store) that it is to prevent gift cards being used as a form of money laundering which is possible, but I'm sure there's a level of "haha we've got your money and we don't wanna give it back" there too.
https://steamcommunity.com/profiles/76561197970666737/