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Did I just lose $25 to gamestop?

3v3v Registered User regular
edited May 2011 in Help / Advice Forum
Okay, here is the situation.

Yesterday I went to Gamestop to pick up Escalation DLC for Black OPS because I had a giftcard that I wanted to use. While there I picked up a 3 month XBL renewal code (in plastic packaging) since I thought my account had expired since the last time I played/checked. While purchasing these two items I was not made aware that I would not be able to return anything on this receipt.

I get home and check my account and it is apparently still active, cool, I don't have to open up this 3 month code. So I activate the DLC and go on my merry way for the rest of the day.

So today I go into gamestop to return the 3 month renewal and get told I can not return it because I purchased DLC. I'm really dumbfounded by this policy. Does this mean if I bought a game with the DLC that I couldn't return the game because I purchased DLC during the same transaction?
gamestopwt.jpg


Am I wrong? Or should I be able to return the 3 month renewal? Is the 3 month renewal considered DLC even in package still?

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Posts

  • Magic PinkMagic Pink Tur-Boner-Fed Registered User regular
    edited May 2011
    Real answer: no, of course you should be able to return it as it's in an unopened package.

    Gamestop answer: you're screwed.

    Magic Pink on
  • OrestusOrestus Registered User regular
    edited May 2011
    Sounds to me like they are just classifying the 3 month renewal as DLC, there's no way they could interpret their policy as "if you buy anything along with DLC, nothing on that receipt can be returned."

    Orestus on
  • The Crowing OneThe Crowing One Registered User regular
    edited May 2011
    You can always just put it aside until the next time you need it.

    It isn't as if you bought DLC for the wrong game or similar.

    The Crowing One on
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  • DarkewolfeDarkewolfe Registered User regular
    edited May 2011
    You can always just put it aside until the next time you need it.

    It's definitely a silly policy on their part, but I wouldn't worry about it too much. You can even just activate it on your account right now and it'll tack onto however much time you have.

    Darkewolfe on
    What is this I don't even.
  • 3v3v Registered User regular
    edited May 2011
    True, but I did want to get the other DLC for BLOPS. As well as put money down or brink, or LA noire.

    3v on
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  • The Crowing OneThe Crowing One Registered User regular
    edited May 2011
    3v wrote: »
    True, but I did want to get the other DLC for BLOPS. As well as put money down or brink, or LA noire.

    You may get a better response by telling them you want to do an exchange. Especially for a pre-order (they're still really into those, right?).

    The Crowing One on
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  • WillethWilleth Registered User regular
    edited May 2011
    Yeah, I think it's more a policy of not taking returns on purchased codes - by 'DLC' they mean 'online redemption codes'.

    If it's still sealed a manager with sense will have no problem returning it, but from what I heard they're a rare breed in GameStops. If you want you can redeem it and it'll add itself onto the end of your current subscription - you can check when your sub ends in the account section of the dashboard.

    You could also sell the code on eBay and get your money back that way if you need it.

    Willeth on
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  • bowenbowen How you doin'? Registered User regular
    edited May 2011
    No, you just can't return it and get something you can use right now. Wait until your next payday and buy the other DLC you wanted, tack on the extra time to your account.

    bowen on
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  • JebusUDJebusUD Adventure! Candy IslandRegistered User regular
    edited May 2011
    If you put in the code, it should just tack the three months onto the end of the remaining xbox live time.

    JebusUD on
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  • YodaTunaYodaTuna Registered User regular
    edited May 2011
    You can't return anything with codes on it. This is a pretty universal retail policy, not limited to gamestop.

    YodaTuna on
  • HevachHevach Registered User regular
    edited May 2011
    It is pretty much universal policy, to the point that I don't even think Gamestop sets that policy so much as has it set on them, just like returning opened software. Not sure about the XBL renewal cards, but at least some of these cards are useless until activated at checkout - even if it's sealed and unscratched, if it's one of those once it's activated they can't resell it.

    Now... do you want to be a dick about the matter? Because the policy isn't explicit and unambiguous. In some states a printed return policy like that has to be very specific - Michigan's requirements on this are fairly strict, some states are pretty lax. If your state makes return policies binding literally as written, you could file a complaint with the state attorney general that you were mislead into the purchase by the return policy... I know a guy who's pretty much personally responsible for all of Gamestop's receipts around this part of Michigan getting six inches longer a couple years ago because they were oversimplifying their used game return policy by simply printing "30 days with receipt," and not specifying that everything except defective returns were limited to 7 days.

    Hevach on
  • 3v3v Registered User regular
    edited May 2011
    Nah, I work retail myself, and I just found this policy weird. It is an unopened renewal card and I just figured it would be returned and this was just a case of the gamestop employee not wanting to return it but it's really not a huge issue i'll just add it to my current subscription and be more careful next time.

    This can be locked, thanks again everyone for the help/advice.

    3v on
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  • ShadowfireShadowfire Vermont, in the middle of nowhereRegistered User regular
    edited May 2011
    YodaTuna wrote: »
    You can't return anything with codes on it. This is a pretty universal retail policy, not limited to gamestop.

    Just wanted to add that yea, this is exactly it. The cards are activated at purchase, and because of rules set by the people providing the cards (sounds like you got an old Microsoft one.. they're all done by Blackhawk now), no returns can be done.

    Well, I know they can return them, but the store takes a loss then as the item can't be resold. It's been explained to us (I work at a grocery store) that it is to prevent gift cards being used as a form of money laundering which is possible, but I'm sure there's a level of "haha we've got your money and we don't wanna give it back" there too.

    Shadowfire on
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This discussion has been closed.