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My Facebook account has been hacked

Magic PinkMagic Pink Tur-Boner-FedRegistered User regular
edited September 2012 in Help / Advice Forum
So I haven't logged into the thing in about 3 years and there's no personal info in it except my name but it seems like it's suddenly sending out spam to everyone. I have no way of accessing Facebook from work, is there a way to tell Facebook customer service via email or phone?

Magic Pink on

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    MagicToasterMagicToaster JapanRegistered User regular
    If it's been sending SPAM for 3 years, I'm sure it can wait a couple of hours until you can address the issue from your home computer.

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    Magic PinkMagic Pink Tur-Boner-Fed Registered User regular
    edited September 2012
    If it's been sending SPAM for 3 years, I'm sure it can wait a couple of hours until you can address the issue from your home computer.

    It hasn't, it just started this morning. Thus my use of the word "suddenly".

    Magic Pink on
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    MagicToasterMagicToaster JapanRegistered User regular
    Still, can't this wait? It's Facebook, not burning house.

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    NightDragonNightDragon 6th Grade Username Registered User regular
    Even if you wanted to call/email them, their fixing the problem would be much, much slower than it would be if you just waited to get home to fix the issue yourself.

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    Magic PinkMagic Pink Tur-Boner-Fed Registered User regular
    Still, can't this wait? It's Facebook, not burning house.
    Does it matter to you that much? If you can't answer the question just stay out of the thread.

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    Magic PinkMagic Pink Tur-Boner-Fed Registered User regular
    edited September 2012
    Even if you wanted to call/email them, their fixing the problem would be much, much slower than it would be if you just waited to get home to fix the issue yourself.

    They have to fix the problem anyway. The last thing I did with the account was tell them to delete it.
    And again, seriously, I don't need responses telling me why I shouldn't have asked the question. If there isn't a way, fine, but this constant picking at WHY I asked is really getting old. It happens almost every time I post a question here.

    Magic Pink on
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    ceresceres When the last moon is cast over the last star of morning And the future has past without even a last desperate warningRegistered User, Moderator mod
    You know looking through their page I don't see any way at all to contact support. o_O

    BUT if you have a friend who uses it and is available, you can have them report your account as hacked and get it secured through the facebook interface.

    And it seems like all is dying, and would leave the world to mourn
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    Gilbert0Gilbert0 North of SeattleRegistered User regular
    Is it sending messages in Facebook or are friends getting emails from "Facebook" with your name? Those are two very separate things. You can spoof who is send an email in 30 seconds.

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    Eat it You Nasty Pig.Eat it You Nasty Pig. tell homeland security 'we are the bomb'Registered User regular
    facebook doesn't have phone or email based support, no. It all goes through the website.

    NREqxl5.jpg
    it was the smallest on the list but
    Pluto was a planet and I'll never forget
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    DhalphirDhalphir don't you open that trapdoor you're a fool if you dareRegistered User regular
    Magic Pink wrote: »
    Even if you wanted to call/email them, their fixing the problem would be much, much slower than it would be if you just waited to get home to fix the issue yourself.

    They have to fix the problem anyway. The last thing I did with the account was tell them to delete it.
    And again, seriously, I don't need responses telling me why I shouldn't have asked the question. If there isn't a way, fine, but this constant picking at WHY I asked is really getting old. It happens almost every time I post a question here.

    You don't get to ask for specific advice around here. If you have a problem, there are probably ways to solve it outside the box that you didn't think of, and people suggesting those ways might come up with a solution you never considered.

    Don't be a goose.

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    NightDragonNightDragon 6th Grade Username Registered User regular
    edited September 2012
    I really wasn't trying to be an ass, or tell you that you shouldn't have asked that question. I was just trying to tell you that there isn't an email/phone number for support (that I'm aware exists), and that support for this kind of thing usually isn't handled or replied to even in the same day. Your original post suggested that you could do it at home if you waited, but wanted it handled faster than that. Going Ceres's route may be the way to get the fastest response to this issue.

    NightDragon on
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    ceresceres When the last moon is cast over the last star of morning And the future has past without even a last desperate warningRegistered User, Moderator mod
    Dhalphir wrote: »
    Magic Pink wrote: »
    Even if you wanted to call/email them, their fixing the problem would be much, much slower than it would be if you just waited to get home to fix the issue yourself.

    They have to fix the problem anyway. The last thing I did with the account was tell them to delete it.
    And again, seriously, I don't need responses telling me why I shouldn't have asked the question. If there isn't a way, fine, but this constant picking at WHY I asked is really getting old. It happens almost every time I post a question here.

    You don't get to ask for specific advice around here. If you have a problem, there are probably ways to solve it outside the box that you didn't think of, and people suggesting those ways might come up with a solution you never considered.

    Don't be a goose.

    Much like YOU don't get to tell people what they can and can't say. People absolutely do get to ask for specific advice around here, and his point was valid. He asked a question that no one answered, opting instead to say things like "just wait till you get home." That is not an answer to his question. No matter how many times you say it, it fails to answer the question asked, and that's all there is to it. Frustration toward that is understandable.

    So stop pretending you're a mod, and if you can't answer the damn question find something else to do.

    And it seems like all is dying, and would leave the world to mourn
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    NarbusNarbus Registered User regular
    edited September 2012
    Magic Pink wrote: »
    They have to fix the problem anyway. The last thing I did with the account was tell them to delete it.
    And again, seriously, I don't need responses telling me why I shouldn't have asked the question. If there isn't a way, fine, but this constant picking at WHY I asked is really getting old. It happens almost every time I post a question here.

    It's actually surprisingly hard to "delete" a Facebook page, by their own design. They do have a full on delete, but it is buried way out of the way in some obscure menus. They have a much more easily located "suspend" kind of delete, where they take down all your information but they keep it stored on their servers in case you ever want to return to the service.

    If you did suspend it, not delete it, then (if you remember your log in) you can hop back onto it, change the password, and then re-shut it down, or fish around and find the full delete button, either of which would fix the spam issue.

    If you don't remember your password, there is a "my friend's page was hacked!" support button under Facebook's help menu, ask one of your friends to report your account as breached and go from there.

    If you did full on delete it, and you're sure that's the one you did, then find out if the spam is actually on Facebook, showing up in the newsfeed or private messages, or if it's showing up in people's email inboxes. Like someone said above, if it's being emailed around, there's nothing much you can do except have your friends block that email.

    EDIT: Speaking of obtuse menus, they do have help if you don't have an account, it can be located here.

    Narbus on
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    Eat it You Nasty Pig.Eat it You Nasty Pig. tell homeland security 'we are the bomb'Registered User regular
    the 'a friend was hacked' button just refers you to the 'I was hacked' page.

    I'm not sure how their 'I was hacked' page really helps you if you don't remember your password (or the attacker changed it), but I didn't really want to lock my account and work through all the options to figure it out

    NREqxl5.jpg
    it was the smallest on the list but
    Pluto was a planet and I'll never forget
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