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Battlenet account hijacked [UPDATED/SOLVED]
Spherick
Registered User regular
Registered User regular
So I have bnet account tied to an old e-mail address I don't really use anymore. The other day, I checked it and say 60+ emails from Blizzard saying my account has been locked due to suspicious activity, ending in an email from Blizzard that the e-mail associated with the account has changed. Presumably, the person finally guessed the right password. I'm assuming this all stems from the breach on Blizzard's system a couple weeks ago that I saw on Kotaku.
I keep trying to call customer support and each time, the hold queue is full and it hangs up. This is beyond aggravating - especially given that the change in e-mail address required NO approval from me (though an e-mail). Should I just keep calling - is there another route? How will I even prove that the account is really mine?
I have also gone ahead and run a anti-virus on my computer and changed all my passwords to my sensitive accounts (banks, emails, etc) from a secure computer at work.
Any ideas?
I keep trying to call customer support and each time, the hold queue is full and it hangs up. This is beyond aggravating - especially given that the change in e-mail address required NO approval from me (though an e-mail). Should I just keep calling - is there another route? How will I even prove that the account is really mine?
I have also gone ahead and run a anti-virus on my computer and changed all my passwords to my sensitive accounts (banks, emails, etc) from a secure computer at work.
Any ideas?
Spherick on
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When you're able to reach them by phone they'll ask you for your CD-key and (apparently) they also ask people to email them a copy of their driver's license
that's why we call it the struggle, you're supposed to sweat
Go directly to battle.net and try to log in and change your information.
Make sure the number you are calling is the legitimate number. I honestly wouldn't think you should be getting disconnected. I only ever had to call them once, and it was about a 20 minute wait, yeah, but I got through eventually.
Go here for a bit more steps/advice.
Check your email more often, or change the email once you get this figured out.
If you care a lot about the Battle.net account, get an authenticator.
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Turns out they deleted my lvl 37 monk - the agony.
So I guess closed.
With a new expansion for WoW around the corner, and my having tried to call them myself lately, I can tell you from personal experience that YES they will disconnect you if their queue is full. Apparently they are so busy right now that, rather than doing anything smart like making the queue longer and allowing people to wait in line for hours if they actually feel like it, they just tell you to call again later and hang up. It's pretty irritating since my problem involves money so there's no other way for me to contact them.
Uhhhh, they did, actually. And they explained who exactly needed to change their password/secret question, etc. The thing is, you don't use the e-mail for your Battle.Net account anymore so you didn't see it, and it looks like somebody must have compromised your e-mail anyway because they were able to change the e-mail associated with your Battle.Net account. So uhh, not much Blizzard could have done beyond that to help you before it happened. You should be able to get the account back once you get through to them (but it might take a while since they're very busy). Incidentally, many of those "account locked for suspicious activity" e-mails could actually be spam. Obviously the e-mail/password change, at least, is legit.
Anyway, I'm sure you don't have an authenticator because you either A) don't want to pay for one, or