My internet speed is at 50% since the last Windows Update; any ideas?

Magic Pink

I've called my service provider and as usual they were zero help whatsoever. Anyone heard of anything that got borked from the last update?

Bigity

Flushed DNS and/or temp files? Rebooted router and/or ISP modem?

Magic Pink

Don't know what your first sentence means. Yes multiple times to the second.

Dehumanized

DNS could be potentially involved, depending on what form your slowdown represents. Does it take more time to "find" webpages when you browse to them, or is it just a decrease in download/upload speeds?

Magic Pink

It originally had huge problems accessing any page on the Google family of things. Now it just seems to be a general slowdown. The upload speed is literally nothing now; like 2 Kbp/s.

Dhalphir

Magic Pink wrote: »

It originally had huge problems accessing any page on the Google family of things. Now it just seems to be a general slowdown. The upload speed is literally nothing now; like 2 Kbp/s.

The loss in overall speed will be due to the lack of upload speed. I can't really speculate on what could be causing that, but every packet you get from a server requires you to send a request to them, so having 2kbps upload speed is going to throttle your download speed HARD.

Donovan Puppyfucker

How does one go about flushing their DNS? Especially if you have the Google servers (8.8.8.8 & 8.8.4.4) set in your modem?

Evigilant

Windows:
Open up command prompt in administrator and type: ipconfig /flushdns

Mac:
Applications, Utilities, open Terminal:
10.7 & 10.8: sudo killall -HUP mDNSResponder\
10.5 & 10.6: sudo dscacheutil -flushcache

Once that is finished, your machine will query the nameservers for the new DNS info.

LD50

How are you connected to the internet? Are there any other devices on your network, and are they slow too? Is there anyone else on your network that might be torrenting stuff?

You might want to try rebooting your router, if you haven't already.

Magic Pink

Jesus I'm about to give up on these people.

How many times can they insist to me there's no problem and then follow it up with "Sorry, we can't fix that."

Magic Pink

LD50 wrote: »

How are you connected to the internet? Are there any other devices on your network, and are they slow too? Is there anyone else on your network that might be torrenting stuff?

You might want to try rebooting your router, if you haven't already.

Ethernet cable.

There are but none of them are on. They're slow too.

I've rebooted it a ton.


edit: Finally got an answer; they changed my internet speed because some automated program they have told them to because of my line capability. Never mind I've been getting that speed for over 2 years just fine; this program WHICH THEY SWEAR THEY HAVE NO CONTROL OVER says I can't have that speed. And it only took 4 weeks for them to figure that shit out. They'd send out a technician to try to find out why that's happening but they'd have to charge me 86$ an hour for it and THEY HAVE NO CONTROL OVER THAT EITHER FOR REELZ

LD50

Holy shit cable companies are awesome. They better not be charging you the same this month as normal. Talk to their manager if you can, there's no way you should be paying that $texas fee.

Magic Pink

The manager is the idiot I did talk to. Thety aren't going to make any exceptions for me as, according to him, they literally can't as they have no control over their system.

So I'm dumping them. A new company is installing fiber optic cable in my boulevard this month so I'm going to try that. It's 5x the speed at easily half the cost so I'm sure I'm missing something but here's hoping.

Synthesis

Sounds about right, @Magic Pink‌. One apartment ago, I was part of the first 'class' of tenants to get cable internet--I quickly noticed that around 4 PM every day, the bandwidth was halved if not more (weirdly, my upload remained almost unchanged).

I had to call the provider (Charter) once every few days for a few weeks, but they finally conceded that there might be a problem with "the nodes" and because the infrastructure in the complex had just been installed. To be fair, they had sent technicians over there to try and discern what was going on before they did something actually useful.

I'm blessed with a not-awful cable provider where I live (Charter's gotten better), but in your case, yeah, dump those assholes.

bowen

Cable has that symptom, actually. The more concurrent users, the slower it will be since you all share total available bandwidth on a node.

Typically a node is a group of houses. Apartment complex, street, etc.

However Magicpink's issue is silly, they have control they just don't want to do anything until you force their hand. I'd drop them ASAP if there's someone better, fiber is the good choice.

Dhalphir

Magic Pink wrote: »

The manager is the idiot I did talk to. Thety aren't going to make any exceptions for me as, according to him, they literally can't as they have no control over their system.

So I'm dumping them. A new company is installing fiber optic cable in my boulevard this month so I'm going to try that. It's 5x the speed at easily half the cost so I'm sure I'm missing something but here's hoping.

I'd be suspicious of more speed for less cost if it was a cable company offering that deal but if it is fibre optic deal chances are it will be every bit as good as they promise or even better.

Synthesis

bowen wrote: »

Cable has that symptom, actually. The more concurrent users, the slower it will be since you all share total available bandwidth on a node.

Typically a node is a group of houses. Apartment complex, street, etc.

However Magicpink's issue is silly, they have control they just don't want to do anything until you force their hand. I'd drop them ASAP if there's someone better, fiber is the good choice.

Yeah, as much as I hate to admit it, Charter in Athens, GA tends to do right by people more often than wrong by people. They fixed it, somehow, by adding another node or something.

As oppose to DSL, which just sucks.

Eat it You Nasty Pig.

the basic goal of ISP phone support is just to get you off the phone as quickly as possible. Deflect, deflect, deflect.

it's fun making the guys at comcast hem and haw when I call them up, go through two or three steps of their level one support conversation, and then say look, I can see on this trace here that one of your local nodes two hops past the router is the one causing problems, what can you tell me about that?

bowen

Or when they say they can see your modem online and it's just fine "oh you mean the one I powered off before I called and pretended to do the troubleshooting steps with?"

Dhalphir

bowen wrote: »

Or when they say they can see your modem online and it's just fine "oh you mean the one I powered off before I called and pretended to do the troubleshooting steps with?"

i'm curious what their reaction to being caught in an outright lie is.

bowen

"Let me get a tech out to you" pretty much every time unless you get the cocky level 1 who thinks they should be level 2.