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New screen woes: noise on right side of screen

ThirithThirith Registered User regular
So I got this new screen... well, newish: it's an Acer XB270HU that was used to demo the product at a shop. Unfortunately it's currently unusable: the right side of the screen has lots of pixels randomly lighting up, and when there's an image, it looks like the pic below. This also happens when the screen isn't hooked up to a source. Obviously I'm going to bring it back if the problem persists, but I thought I'd ask the experts here in case there's a simple fix. Any ideas or tips, or is it clear the screen is a no-hoper?

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"Nothing is gonna save us forever but a lot of things can save us today." - Night in the Woods

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    ThirithThirith Registered User regular
    edited July 2016
    Here's the pic:
    cjx8ch87iftv.jpeg

    Thirith on
    webp-net-resizeimage.jpg
    "Nothing is gonna save us forever but a lot of things can save us today." - Night in the Woods
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    EchoEcho ski-bap ba-dapModerator mod
    That could be a software issue, but pretty unlikely when it's a brand new screen you just got.

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    ThirithThirith Registered User regular
    Well, it's not brand new: it was being demoed at the shop, though they said they... reset? re-somethinged it. It shouldn't be a software thing, since it happened even when the screen wasn't hooked up to anything, unless you mean the screen's firmware rather than a Windows/driver issue.

    webp-net-resizeimage.jpg
    "Nothing is gonna save us forever but a lot of things can save us today." - Night in the Woods
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    Bendery It Like BeckhamBendery It Like Beckham Hopeless Registered User regular
    Panels bad

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    FoomyFoomy Registered User regular
    Take it back, that looks like a damaged panel.

    Steam Profile: FoomyFooms
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    ThirithThirith Registered User regular
    Yeah, I figured it was something like that. :-/ Chances are they'll just give me back the money, since it's a (slightly) used monitor, although I'm hoping (somewhat unreasonably) that they'll recognise me for the loyal customer I've been over the years and will give me a new monitor of the same make. Together with a wingèd pig that carries me wherever I want to go.

    webp-net-resizeimage.jpg
    "Nothing is gonna save us forever but a lot of things can save us today." - Night in the Woods
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    ErlkönigErlkönig Seattle, WARegistered User regular
    Way back when I worked at Best Buy's GS desk, I learned (from working with customers who did this very thing) to never buy the display model. Because people seem to have never learned to see with their eyes and not with their hands, non-defective units were the rare exception rather than the rule. Looks like you got hit by that one :sad:

    | Origin/R*SC: Ein7919 | Battle.net: Erlkonig#1448 | XBL: Lexicanum | Steam: Der Erlkönig (the umlaut is important) |
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    ThirithThirith Registered User regular
    :-/ Yeah, right now I'm thinking the most likely outcome is that they pay me back for the borked screen and I'll pay some more instead to get a new, functional Acer XB271HU.

    webp-net-resizeimage.jpg
    "Nothing is gonna save us forever but a lot of things can save us today." - Night in the Woods
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    ThirithThirith Registered User regular
    Update: since they're reimbursing me for the screen that doesn't work, I've now gone for the Acer XB271HU instead. So far I'm very happy - definitely a step up from my previous, 1080p/60Hz display!

    webp-net-resizeimage.jpg
    "Nothing is gonna save us forever but a lot of things can save us today." - Night in the Woods
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