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Safety & Emissions

SnackbarSnackbar Registered User regular
edited December 2007 in Help / Advice Forum
H/A, I have questions. I know you got the answers. Here's the situation:

My brother bought an '89 Honda CRX for me back in February. The previous owner had already done safety and emissions on it, so I just had to get it registered/pay taxes. It's been a year and I needed to get this done once more.

A buddy of mine's parents own a private car dealership and take all their cars to Big O Tires for their S&E, and my buddy had me under the impression that he could hook up a discount for this. Turns out it was a standard price, which is fine, but I feel like the guys that inspected my car are full of shit.

First off, they say that my car has no catalytic converter (which it does and I have the previous years emissions test to prove it, as well as, y'know, looking under the car) and that the gas cap is "N/A---FAIL." It most definitely does have a gas cap, and is plenty difficult to open and hisses when you do, so I suspect there's nothing wrong with the seal.

Second, they failed the steering/suspension and exhaust system. They wrote "ball joints," "tie rods," and "trailer bushings." Not sure why the exhaust system failed, but I can call this number on the paper to find out.

So, my question is, can I somehow contest the accuracy of their test? Maybe take it to another mechanic for a "second opinion" and, should their inspection be inconsistent, waive the charges from Big O? Is there a database or something they run your car through before doing S&E to see if it's already passed/failed, or will another mechanic be none-the-wiser about it's previous rejection?

I feel like they're screwing me over here and I don't particularly like it, since it's taken me off the road. The steering/suspension and exhaust may very well be legitimate concerns, and I'm fine with having those fixed, but I know the emissions stuff is bull. Any advice for me here, H/A?

Destroy what destroys you.
Snackbar on

Posts

  • Lord YodLord Yod Registered User regular
    edited December 2007
    You're in New York, right? That's the only place I can think of that has a safety & emissions test.

    Okay so an 89 CRX for goddamn sure has a catalytic converter factory equipped. If the vehicle passed the actual emissions test it's pretty much guaranteed to have a working cat on it, as the emissions are usually about 10x the limit otherwise.

    Do you have a set of headers on the car? IIRC the cat is built into the exhaust manifold on that model, your standard set of headers moves it further downstream to underneath the engine. Maybe they just missed it?

    I'm not sure what to make of the gas cap portion. You say it's on the car... so... they shouldn't have failed it. Does it actually say 'fuel restrictor', not 'fuel cap'? The restrictor is what stops you from putting a leaded gas nozzle in there, leaded nozzles are about 60% thicker than unleaded. Sometimes people pull them off for some reason.

    As for the suspension stuff, it's very possible that those parts need to be replaced. Get them checked at a reputable shop.

    Google takes me to this, which tells us:
    Consumer Help

    If you are not satisfied with the quality of a vehicle inspection or repair, or the service provided by a motor vehicle dealer, first discuss it with the management of the business. Many misunderstandings can be resolved through calm, honest discussion.

    Keep a written record of all contacts with the management, and details about the inspection, repair, or sale. The copies of work orders and invoices are proof of your attempts to resolve the problem. If your complaint remains unresolved, please contact:

    Division of Vehicle Safety Services
    Department of Motor Vehicles
    P.O. Box 2700-ESP, Albany, NY 12220-0700
    Phone: (518) 474-8943 (between 8:30 a.m. and 4:15 p.m., Monday - Friday)

    You may also submit a completed "Vehicle Safety Complaint Form" (VS-35) to the DMV Consumer Services Section, above. This complaint form, and a copy of the "Motor Vehicle Inspection and Repair Shop Regulations (CR-82)," are available from the DMV Consumer Services Section.

    Forms, addresses of certified inspection stations in your area, and "Frequently Asked Questions," also are available from the DMV Internet Office (At the bottom of the "Home Page," click on "DMV Forms" or "Vehicle Safety," as appropriate.).

    Note: Your complaint against a vehicle repair shop must be filed within 90 days or 3,000 miles of the repair, whichever comes first. If your complaint is within the jurisdiction of another agency, and not DMV, you will be referred to the proper agency for assistance.

    I'm a smog technician in California, and whenever someone asks me a question like this, the first thing I tell them is to go to another shop and pay for a second test. If you get the same results, well, tests aren't really all that expensive. If, on the other hand, they pass it, then you can complain to the state. (In your case using the number above)

    If you're not in New York, please tell me where you are, I might be able to get some more info for ya, but basically it sounds like those guys are dicking you around.

    Lord Yod on
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  • SnackbarSnackbar Registered User regular
    edited December 2007
    Thanks for all that information, Yod. I actually live in Utah, though. Just outside of Salt Lake City.

    What you say about the catalytic converter is basically what I figured. Since it passed emissions last year, and we haven't taken off the cat and is sure has hell hasn't been somehow stolen (ha), I figure it must have the converter. I'd say there's no more debate that matter.

    The S&A results page says "Gas Cap: N/A" and has a line drawn to it in pen that says "Fail." As far as I know, there's no ambiguity with the term "gas cap." That is the cap you open to put fuel into your vehicle, yes? I was told it may be that the seal is going bad on the gas cap, but like I said, it is difficult to open and hisses when you do, so that should indicate a solid seal, right?

    I plan on taking the car down to the mechanic my parents trust with their auto troubles (seems to be a trustworthy establishment, by my estimation) to check out the suspension business. I could see some of this actually being a problem, since we recently replaced the clutch system on the car in our home garage. It involved messing with all that stuff and some things may have gone amiss during that operation.

    We have a coupon for S&E at the aforementioned trusted mechanic shop, so it would only cost about $25, I think, for that second opinion. This seems like the most reasonable thing to do, if things don't pan out with Big O after I have the suspension checked out. I was just curious if they would have some type of problem testing it, since it recently failed. I guess that's not a concern?

    Thanks for the tips so far. =)

    Snackbar on
    Destroy what destroys you.
  • ShogunShogun Hair long; money long; me and broke wizards we don't get along Registered User regular
    edited December 2007
    I could see where the tie rods and ball joints might fail. These are inexpensive fixes especially if you do them yourselves. I could see them being fairly worn out on that vehicle if they haven't been replaced in a long time. Definitely get another inspection and have those tie rods and ball joints looked at. I did my tie rods and noticed a big improvement in my car's steering.

    Shogun on
  • Shark_MegaByteShark_MegaByte Registered User regular
    edited December 2007
    Lord Yod wrote: »
    You're in New York, right? That's the only place I can think of that has a safety & emissions test.

    Texas does S&E also. Less picky if you're out in the sticks, stricter if you're in a major metro area. But even the strict tests & inspections don't call for anything like...
    Snackbar wrote: »
    Second, they failed the steering/suspension and exhaust system. They wrote "ball joints," "tie rods," and "trailer bushings."

    They checked steering/suspension as part of S&E? I've lived in Iowa, Kentucky, and Texas (DFW), and none of them took the safety checks that far. Your state either has really anal inspection requirements, or those guys didn't know what they were doing / were jerking you around.

    Since it's an '89, those parts probably are worn and could use replacement, I'm just surprised that it caused you to fail a safety inspection, because I haven't heard of them being that intense. Where I've lived, those things are just the driver's responsibility to keep in decent shape if you want your car to work well and last.

    Shark_MegaByte on
  • SnackbarSnackbar Registered User regular
    edited December 2007
    About how expensive did they end up being for your car, Shogun?

    Did you replace them yourself, and if so, approximately how long of an operation was it? I know a few car savvy people (I'm not really a car guy, myself) that could help me out with that, so it's a definite possibility.

    Snackbar on
    Destroy what destroys you.
  • SnackbarSnackbar Registered User regular
    edited December 2007
    Here in Utah, we do S&E and I guess they are rather strict? According to the results I have from last year from FireStone, similar things were included in the testing. I wasn't aware that Safety and Emissions was something limited to certain states, honestly. Learn something new every day. =)

    Snackbar on
    Destroy what destroys you.
  • Lord YodLord Yod Registered User regular
    edited December 2007
    Speaking from personal experience, just because the last guy says the cat was there, doesn't mean it actually was there. ;-)

    Hmm... lemme see here... Yes the gas cap refers to exactly that. In CA we do a pressure test on them. Probably do the same thing there but who knows.

    Utah's auto repair dealer complaint form is here: http://tax.utah.gov/forms/current/tc-451.pdf?

    Look on the inspection report. When I do one, I sign it certifying 'under penalty of perjury that it is complete and truthful' or somesuch. Does yours say that? It's a no-no to hand write additions on.

    I'd say almost certainly the shop fucked up somehow on those counts. Take it to the other guy.
    Shogun wrote: »
    I could see where the tie rods and ball joints might fail. These are inexpensive fixes especially if you do them yourselves. I could see them being fairly worn out on that vehicle if they haven't been replaced in a long time. Definitely get another inspection and have those tie rods and ball joints looked at. I did my tie rods and noticed a big improvement in my car's steering.

    Do NOT do this unless you know what you are doing. While they are not difficult to replace, if you fuck up, you could very well find out you fucked up by wrecking your car and possibly dying or killing someone. I strongly urge you to avoid teaching yourself how to do it, if you want to do it on your own have someone show you. Same for your brakes; while it isn't hard to do, if you fuck up, there are serious fucking consequences, and it really isn't worth saving $50 at the risk of that.

    That said, if you know someone that does know what they are doing, they are not hard to do on your own and it is MUCH cheaper. And nothing is quite as awesome as fixing your car yourself and having it turn out better.

    For reference, in CA we only do a brake & headlamp check if you need an 'initial' (meaning you don't have a license plate) inspection. Otherwise we stick to a very strict emissions test. It's crazy, we have the strictest emissions test but don't care one bit if your brakes work.

    Lord Yod on
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  • Shark_MegaByteShark_MegaByte Registered User regular
    edited December 2007
    Yeah, the rules are at least slightly different in every state.

    Generally CA is said to be one of the strictest, it sounds like Utah is tough too.
    Snackbar wrote: »
    What you say about the catalytic converter is basically what I figured. Since it passed emissions last year, and we haven't taken off the cat and is sure has hell hasn't been somehow stolen (ha), I figure it must have the converter.

    Normally this would be true, but there's an assumption involved. See, if the previous owner was modifying the car at all, trying to give it a few more hp, he may have waited until he passed the inspection, and then removed the catalytic converter (because who's going to know the difference for at least a year? and when the next inspection comes due, he could put it back in again temporarily). So, I suggest making sure 100% that a cat is there, rather than going on expectations.
    Snackbar wrote: »
    I was just curious if they would have some type of problem testing it, since it recently failed. I guess that's not a concern?

    That shouldn't be a problem. Normally there is no 'database of failedness' for them to check and see what your last test results were. I can't think of a good reason to have one anywhere, really. They owe you a fair shake every time you come in. You can keep getting the car tested until you pass or get frustrated enough to pull all your hair out, whichever comes first. :lol:

    Shark_MegaByte on
  • Lord YodLord Yod Registered User regular
    edited December 2007
    Snackbar wrote: »
    I was just curious if they would have some type of problem testing it, since it recently failed. I guess that's not a concern?

    That shouldn't be a problem. Normally there is no 'database of failedness' for them to check and see what your last test results were. I can't think of a good reason to have one anywhere, really. They owe you a fair shake every time you come in. You can keep getting the car tested until you pass or get frustrated enough to pull all your hair out, whichever comes first. :lol:

    Your best bet here is to not tell them anything about the previous test. Don't mention that you already had it tested until after the results from the new one are in, that way the guy is unbiased when he's looking at it.

    My machine tells me if a car I'm testing previously failed its last test, but won't specify how. Only tells me visual, functional, or emissions. (And again, we don't check suspensions beyond 'does it move? good')

    Lord Yod on
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  • SnackbarSnackbar Registered User regular
    edited December 2007
    Before my brother purchased the car, he took it to the car shop he works at (he tampers with ECUs, not mechanics) and had their in-shop mechanic give it a once-over to make sure that everything was at it should be. The put it up on the lift and looked at it for a good half-hour or so. Nothing was mentioned about it not having the catalytic converter. Also, a friend of mine who is into cars looked under there today and said that he saw the cat. for sure. I'm really fairly certain Big O just overlooked it or are certifiably retarded at their jobs.

    There isn't anything that indicates not writing on the S&E results form, Yod. They did neglect to put any kind of signature on it, though, which I find suspicious. Even if it didn't pass, they should still have signed it, right?

    As far as replacing the ball joints and tie rods go, I'm pretty confident in the abilities of my car-friends. We also have the Haynes Repair Manual for the car, which, as of yet, has proved a reliable guide for home repair.

    I think so far my plan of action will be to call on the test and find out why it is the exhaust system failed, since they failed to add any notation with regard to that, just for information's sake. After that, I guess I'll take it down to the trusted mechanic for the discounted S&E test, without mentioning that it previously failed, and see what they say. I suspect the suspension/exhaust may be legitimate, so I'll anticipate getting those taken care of. At whatever point it ends up passing at the trusted mechanic, I'll file a complaint to Big O and see if I can't get the charge waived/lessened?

    Snackbar on
    Destroy what destroys you.
  • ShogunShogun Hair long; money long; me and broke wizards we don't get along Registered User regular
    edited December 2007
    Man it has been at least two years since I did my tie rods but the parts themselves weren't more than $50 I believe. And I paid a guy I know to do it for me so the whole job cost around $80. Ball joints I don't know about because mine were fine. Your best bet is to find a small private mechanic. For example I always take my car to a specific place on this sort of poor side of town and he is always cool with me. As long as I bring him the parts he'll do whatever I ask. Last time I did brakes it was $40 to get them installed. I have a lifetime warranty on my brakes so the parts are free.

    Get in good with a cool mechanic and it works out for both parties. Promise him all your business plus referrals as long as the work is solid and you'll get good prices if he isn't a dick.

    Shogun on
  • Wrench N RocketsWrench N Rockets Registered User regular
    edited December 2007
    As a general rule when it comes to getting your car inspected/tested, take your car to a place that ONLY does testing and no repairs. They have less incentive to find things "wrong" with your car.

    Wrench N Rockets on
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  • Lord YodLord Yod Registered User regular
    edited December 2007
    Snackbar: My advice would be to skip calling the shop altogether as you are unlikely to get anywhere with them. They aren't under any obligation to refund your money unless the state makes them, so just go ahead and call the state at that point. (After you get another test I mean)
    As a general rule when it comes to getting your car inspected/tested, take your car to a place that ONLY does testing and no repairs. They have less incentive to find things "wrong" with your car.

    This is good advice, and not only because I work at one of them. But yeah, we have no real reason to fail your car, and pretty good reason to pass as many people as possible. However, I don't think those shops exist in Utah. Looking around the motor vehicle enforcement site, it looks like you don't even need a special license to do emissions work, which is mindboggling to me.

    Lord Yod on
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