Can't connect to xbox live.

Jast

I have a problem. I just recently got an ethernet cable and I have a Motorola sbv 5220 modem, not router, in my room. All the router has running into it is a phone. I connected the cable to the back of my 360 and then to the router. When I do this, the one of the lights on the router by the world Link lights up orange. All the other lights are green. When I try to connect to xbox live, it doesn't connect, and when I run the xbox live test, it fails the very first one saying disconnected. The wire is good, everything is connected, but I don't know what's going on. Help would appreciated.

vdanhalenv

I know some routers come with a built in firewall that you have to bypass to be able to connect your console through the router.

as for the exact procedure im not sure, im sure either microsoft or your router's manufacturer has an FAQ or something. or if your lucky someone more skilled than myself in these matters might be able to give you a quick walkthrough.

Jast

Looked it up to see if it has a firewall, it doesn't, leaving me wondering what the problem can still be. Faulty cable maybe? I just don't know.

Shady3011

If you're failing the very first test, it's most likely the wire. Check both ends to make sure they are not torn or faulty. You can verify it's the cable by using another one.

Jast

I tried a different wire, and it still didn't work. The 360 is just not reading them for some reason.

Willeth

Is it possible that you're using the wrong kins of cable? Crossovver vs. straight-thru?

Jast

That could be it. How can I tell which is which?

Pacifist

If you look at 8 wires lined up in the connector: if it's the same color order on both ends it's straight-through. If (traditionally) the orange and green wires are swapped it's cross-over.

Jast

Looks like dark orange on one side and light orange on the other. But you're saying to be crossover, it should be green on one end?

Pacifist

Yeah, the green and orange should be swapped on each end for crossover. If it's a factory made cable it should be a fine straight-through. If you got it from someone who may have made it themselves they could have possibly mixed the orange and orange-white lines.

So why do you have a phone line running into the router? Are you running VoIP?

Jast

Yeah, it's running through the modem because it connects the digital phone. I tried to connect to xbox live with the phone unplugged, and it still wouldn't work.

Jast

Called xbox customer support. The rep said that the port might be faulty. I hope not, this is my third 360, is there a number I can call to speak with someone with more technical knowledge?

Shady3011

You mean from MS? I doubt it. My last suggestion is just to connect the 360 to the cable modem directly if you haven't already. If that doesn't work, then you're going to have to send it back.

Jast

Connect directly, like with a ethernet cable? Or is there another way to connect?

urahonky

Can't connect to xbox live.

Have you tried connecting to xbox live? That usually fixes the problem for me.

Shady3011

Jast wrote: »

Connect directly, like with a ethernet cable? Or is there another way to connect?

Yeah. The ethernet cable from the cable modem to the 360. If it fails to connect even then, you'll need to replace the 360 since I doubt all your cables are faulty.