ebay/PayPal problems

AbsoluteZero

So, I just recently sold a couple items on ebay, and the customers chose to make payment via PayPal. Typically when this happens payment is instantly delivered to my PayPal account. This time, not so. On MyeBay page, it tells me that "payment was initiated and is being processed through paypal" and it has been this way for a couple days now. When I click "view paypal transaction" I am brought to a page on the PayPal website instructing me to create an account to claim my funds (which is silly, considering I already have an account there, a premier account no less). If I do follow the instructions and create a new account, I still do not receive any funds.

What the hell is going on? Has anyone else ever had this problem?

I tried emailing customer support, but I'm not sure if it went through. My log-in got timed out while typing it, when I logged back on it said the message was sent but whether or not it actually was is anyone's guess...

DrFrylock

Are you absolutely sure it's taking you to the PayPal site?

Gabriel_Pitt

I don't know what's up with the reporting errors, but if it's taking a few days to process, it could mean that the buyer didn't have enough money in their paypal account, but did in their linked bank account, so it's being drawn from that, which takes the usual 3-5 days to process. However in that case, I'm pretty sure the transaction is identified as an 'e-check,' so that might not be the case for you.

AbsoluteZero

DrFrylock wrote: »

Are you absolutely sure it's taking you to the PayPal site?

I've no reason to believe otherwise, everything seems to check out.

AbsoluteZero

I did recently change my email address with paypal and ebay. Could that have fucked something up?

onceling

Generally, as Gabriel_Pitt said, these issues are related to bank account processing and perfectly normal. However, since you can't login to PayPal through the view transaction details, it indicates something a little different. I'm pretty sure you put an email address in the auction that isn't tied to a PayPal account.

The first thing I would do is check which PayPal email address you put in the listings for people to send payment to.

This is achieved most easily by logging in, going to the listing, and clicking "relist". Don't actually relist the item of course, just go to the Payments accepted section and find out which email address is there for PayPal. Leave that open for a bit.

Now, open another browser window, go to PayPal directly (not through eBay) and log in with *THAT EMAIL ADDRESS*. If you can't do that, you made a mistake and added an email address to the listing that wasn't on your PayPal account.

There's two things you can do in this case:

1. On that failed PayPal login page, login with your actual PayPal account, I would assume you'd be using a different email address. Then go and add the email from that relist page to your PayPal account using the profile options. Now you should be able to claim the payment.

2. If you opened a second PayPal account with that other email address when you were trying to fix this earlier, the payment should be in that account now, just go straight to PayPal and login with it (Don't even bother going through eBay).

3. If that's not a valid email address, or doesn't belong to you, you'll have to ask your buyer to log into PayPal and cancel the pending payment and give them the right email to send it to.


If the email address on the relist page was really your email that you can login to PayPal with, I recommend just going straight to PayPal, log in and look at your recent activity. You should also have received an email with the transaction ID for the payment. As a last resort, use this transaction ID + the email address the message was sent to, to login to PayPal and search by transaction ID.

If you find it, and it's still pending in PayPal, then open the details and check around for the "Expected clearing date". If it's an e-check it can take a while. Longest I've seen was 10 days (PayPal tries with the bank twice, depending on the vendor, and with holidays and weekends, that can be very long when the stars align badly).

AbsoluteZero

onceling wrote: »

Generally, as Gabriel_Pitt said, these issues are related to bank account processing and perfectly normal. However, since you can't login to PayPal through the view transaction details, it indicates something a little different. I'm pretty sure you put an email address in the auction that isn't tied to a PayPal account.

The first thing I would do is check which PayPal email address you put in the listings for people to send payment to.

This is achieved most easily by logging in, going to the listing, and clicking "relist". Don't actually relist the item of course, just go to the Payments accepted section and find out which email address is there for PayPal. Leave that open for a bit.

Now, open another browser window, go to PayPal directly (not through eBay) and log in with *THAT EMAIL ADDRESS*. If you can't do that, you made a mistake and added an email address to the listing that wasn't on your PayPal account.

There's two things you can do in this case:

1. On that failed PayPal login page, login with your actual PayPal account, I would assume you'd be using a different email address. Then go and add the email from that relist page to your PayPal account using the profile options. Now you should be able to claim the payment.

2. If you opened a second PayPal account with that other email address when you were trying to fix this earlier, the payment should be in that account now, just go straight to PayPal and login with it (Don't even bother going through eBay).

3. If that's not a valid email address, or doesn't belong to you, you'll have to ask your buyer to log into PayPal and cancel the pending payment and give them the right email to send it to.


If the email address on the relist page was really your email that you can login to PayPal with, I recommend just going straight to PayPal, log in and look at your recent activity. You should also have received an email with the transaction ID for the payment. As a last resort, use this transaction ID + the email address the message was sent to, to login to PayPal and search by transaction ID.

If you find it, and it's still pending in PayPal, then open the details and check around for the "Expected clearing date". If it's an e-check it can take a while. Longest I've seen was 10 days (PayPal tries with the bank twice, depending on the vendor, and with holidays and weekends, that can be very long when the stars align badly).

THANK YOU!!

I did what you said and this is exactly what happened. Payment was sent to my old email address, which I no longer use and is no longer valid. I've contacted both buyers and instructed them to cancel payment, and resend to the correct address. Hopefully they won't be too pissed about it and the delay it's caused.