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God ganked my Wii...

DoomulonDoomulon Registered User regular
edited July 2008 in Games and Technology
A few weeks ago, a huge lightning storm rolled through my town, spitting out bolts of electric death. One of those happened to strike right outside my living room as I was sitting there watching TV. I didn't even realize what had happened at first. It was a clear day when I came home 30 minutes earlier with maybe a few clouds on the horizon, so what I thought was something exploded outside.

I gathered my wits and looked outside to see a torrent of rain coming down and heard thunder and saw more lightning. It was then that I realized that the explosion was a lightning strike. I immediately ran through the house unplugging everything I could, but it was too late. The damage was done.

There were surprisingly few victims among my electronics. The only thing that was killed was my Nintendo Wii. It still functions, seemingly, but has no video output. I can hear audio and get feedback from the system as I blindly poke around the menu, but what is a game console without video?

Does anyone know how Nintendo deals with acts of God, nature, or other freak accidents? I want to call them, but I want to call prepared with a little foreknowledge. Of course, my Wii is out of warranty, so I am expecting to have to pay for repairs. How much should I expect to pay?

Doomulon on

Posts

  • CulverCulver Registered User regular
    edited July 2008
    My friend had a similar experience with his Wii, according to him you just tell them what happened and send it in for a fix. You might lose all your save data on the wii, but you can re-dl all the stuff you had on VC when you get it back.

    Culver on
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  • AbsoluteZeroAbsoluteZero The new film by Quentin Koopantino Registered User regular
    edited July 2008
    I suggest picking up one of these. It will eat a lightning strike and sacrifice itself to protect your equipment.

    AbsoluteZero on
    cs6f034fsffl.jpg
  • gamerzloregamerzlore Registered User regular
    edited July 2008
    hoohohoh shit man! Did you try a different adv cable first? I mean i might try that before you try and send your wii in.

    gamerzlore on
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  • zimfanzimfan Registered User regular
    edited July 2008
    I suggest picking up one of these. It will eat a lightning strike and sacrifice itself to protect your equipment.

    Yes, I agree, this will help in case it happens again.

    zimfan on
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  • DoomulonDoomulon Registered User regular
    edited July 2008
    gamerzlore wrote: »
    hoohohoh shit man! Did you try a different adv cable first? I mean i might try that before you try and send your wii in.

    I tried my friend's cables, both power and video, and still no dice. I'm pretty sure it's fried.

    As for that wall mounted surge protector, I may order one. I've been looking for something decent ever since then, because I know it could happen again considering where I live has lots of could-to-ground lightning.

    Doomulon on
  • SomestickguySomestickguy Registered User regular
    edited July 2008
    Wait a minute, I thought God's wrath was currently aimed at Raneados.

    Well, I guess that was a while ago now.

    Somestickguy on
  • Big DookieBig Dookie Smells great! DownriverRegistered User regular
    edited July 2008
    Wait a minute, I thought God's wrath was currently aimed at Raneados.

    Well, I guess that was a while ago now.
    Wait, what happened to Raneados?

    Big Dookie on
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  • SomestickguySomestickguy Registered User regular
    edited July 2008
    Big Dookie wrote: »
    Wait a minute, I thought God's wrath was currently aimed at Raneados.

    Well, I guess that was a while ago now.
    Wait, what happened to Raneados?

    Lightning struck his computer before he could finish his forum battle entry

    Somestickguy on
  • DaedalusDaedalus Registered User regular
    edited July 2008
    Are you within warranty? Call them up and tell them it just stopped working. It's true.

    Daedalus on
  • ghost_master2000ghost_master2000 Registered User regular
    edited July 2008
    I don't think that surge protector will eat a lightning strike. Maybe the power coming back on after a power outage, but it will only eat part of a lightning strike.

    ghost_master2000 on
  • AbsoluteZeroAbsoluteZero The new film by Quentin Koopantino Registered User regular
    edited July 2008
    I don't think that surge protector will eat a lightning strike. Maybe the power coming back on after a power outage, but it will only eat part of a lightning strike.

    If it doesn't, Belkin will reimburse you up to $50,000 for the crap you've got plugged into it. The warranty covers lightning strikes, as well. Have a gander at the terms if you wish.

    Anecdotal evidence from people on the internet says that it does indeed eat a lightning strike.

    In my opinion it would be pretty stupid to put out a product that advertises lightning strike protection, and an explicit $50,000 protection warranty for equipment connected to said product, if it couldn't actually protect against a lightning strike.

    AbsoluteZero on
    cs6f034fsffl.jpg
  • Jam WarriorJam Warrior Registered User regular
    edited July 2008
    It may sound slightly shaky ethically but if it's within warranty just don't mention the lightning when you call and I'm sure they'll happily cover you.

    Jam Warrior on
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  • ghost_master2000ghost_master2000 Registered User regular
    edited July 2008
    I don't think that surge protector will eat a lightning strike. Maybe the power coming back on after a power outage, but it will only eat part of a lightning strike.

    If it doesn't, Belkin will reimburse you up to $50,000 for the crap you've got plugged into it. The warranty covers lightning strikes, as well. Have a gander at the terms if you wish.

    Anecdotal evidence from people on the internet says that it does indeed eat a lightning strike.

    In my opinion it would be pretty stupid to put out a product that advertises lightning strike protection, and an explicit $50,000 protection warranty for equipment connected to said product.

    I don't see anything about lightning strikes on the original link, hence my skepticism.

    ghost_master2000 on
  • SheepSheep Registered User, __BANNED USERS regular
    edited July 2008
    Heh.

    Ganked always meant theft down where I'm from. I saw the thread title and thought, "God sure is a dick."

    Sheep on
  • slash000slash000 Registered User regular
    edited July 2008
    to the OP:

    You might just buy a new video cable from just about any store for like $10 or $15 and save yourself the trouble of getting it repaired/replaced by Nintendo. It may solve the problem.


    Secondly, if you DO call Nintendo, try to avoid mentioning that lightning/thunder is what caused the damage....

    slash000 on
  • DaedalusDaedalus Registered User regular
    edited July 2008
    slash000 wrote: »
    to the OP:

    You might just buy a new video cable from just about any store for like $10 or $15 and save yourself the trouble of getting it repaired/replaced by Nintendo. It may solve the problem.


    Secondly, if you DO call Nintendo, try to avoid mentioning that lightning/thunder is what caused the damage....

    He already tried a different video cable. That's not the part that's broken.

    Daedalus on
  • Strife23Strife23 Registered User regular
    edited July 2008
    According to the warrenty there is no definition for "act of god" failures. But since your wii is out of warrenty anyway I wouldn't even worry what they will say, its not like they'll fix it for free, they will send you back your console with a bill (usually not to high, and most of the time its a flat fee anyways, for example Sony typically charges ~$89 to fix a PSP thats past warrenty). Tell them it was fried by lighting, and they should email you the shipping sticker and then you can send it to an autherized repair center (or Nintendo). They'll fix it, I would be shocked (no pun intended) if they refuse to offer repair/services.

    Also there is no surge protector on the planet that can handle a lighting strike. As a matter of FACT we don't even know how much power there is in a lighting bolt. If you get a surge protector get one that has a 5 year damage coverage, with at least $10,000 for coverage payment (the box will say how much they will cover). Its a good idea to replace surge protectors every 5 years, as over that course of time they will have received hundreds (or thousands) of minor shocks, while the little ones wont kill it they could cause the device to fail over time.

    Strife23 on
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  • AbsoluteZeroAbsoluteZero The new film by Quentin Koopantino Registered User regular
    edited July 2008
    Strife23 wrote: »
    According to the warrenty there is no definition for "act of god" failures. But since your wii is out of warrenty anyway I wouldn't even worry what they will say, its not like they'll fix it for free, they will send you back your console with a bill (usually not to high, and most of the time its a flat fee anyways, for example Sony typically charges ~$89 to fix a PSP thats past warrenty). Tell them it was fried by lighting, and they should email you the shipping sticker and then you can send it to an autherized repair center (or Nintendo). They'll fix it, I would be shocked (no pun intended) if they refuse to offer repair/services.

    Also there is no surge protector on the planet that can handle a lighting strike. As a matter of FACT we don't even know how much power there is in a lighting bolt. If you get a surge protector get one that has a 5 year damage coverage, with at least $10,000 for coverage payment (the box will say how much they will cover). Its a good idea to replace surge protectors every 5 years, as over that course of time they will have received hundreds (or thousands) of minor shocks, while the little ones wont kill it they could cause the device to fail over time.

    If this is true then why does the Belkin surge protector I linked advertise lightning strike protection and a $50,000 lifetime connected equipment warranty? The surge protector (the one I linked anyways) will protect your equipment from a lightning strike, though the surge protector itself will bite the dust and you'll have to put down $15 for a new one.

    AbsoluteZero on
    cs6f034fsffl.jpg
  • randombattlerandombattle Registered User regular
    edited July 2008
    I don't think that surge protector will eat a lightning strike. Maybe the power coming back on after a power outage, but it will only eat part of a lightning strike.

    If it doesn't, Belkin will reimburse you up to $50,000 for the crap you've got plugged into it. The warranty covers lightning strikes, as well. Have a gander at the terms if you wish.

    Anecdotal evidence from people on the internet says that it does indeed eat a lightning strike.

    In my opinion it would be pretty stupid to put out a product that advertises lightning strike protection, and an explicit $50,000 protection warranty for equipment connected to said product.

    I don't see anything about lightning strikes on the original link, hence my skepticism.
    I'm pretty sure a surge protector will stop a power surge from a lightning strike from frying your shit. It will pop the circuit and prevent the surge from hitting your shit. I mean that's what these things are built for.

    randombattle on
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  • ThreepioThreepio New Westminster, BCRegistered User regular
    edited July 2008
    Manufacturer's warranties usually exclude lightning and surge. It's one of the reasons that just about every electronics store out there will highlight lightning and surge coverage on their own in-house plans.

    Having toured more than one service depot in my time I can tell you that if your device does eat a bolt it's usually a write off. The surge suppressor that AZ linked will help take that bullet for you - there's a row of "little blue circles" inside that become melted bits of blackened plastic when they get smoked. This cuts off the connection to your devices and should keep them safe. If it fails to do that - as mentioned above - they cash out.

    Belkin, Monster, APC - all the biggies have policies like this on their suppressors and UPSeses. Most of them now come with lifetime warranties as well.

    If you're calling Nintendo: DO NOT MENTION LIGHTNING. Simply say that the video doesn't work. Never volunteer that kind of information.

    Threepio on
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  • StorkStork Registered User regular
    edited July 2008
    If your surge protector is properly grounded it will eat lighting from a nearby hit. If your wall socket is being drilled directly by said lightning, god help you.

    Stork on
  • Descendant XDescendant X Skyrim is my god now. Outpost 31Registered User regular
    edited July 2008
    Take this as you will, but Nintendo once sent me two free SNES controllers after my buddy fried one of mine due to static electricity that had built up in a wool blanket on my bed. The controller he first picked up was borked completely, and when he picked up the second controller he fried the R button. I called Nintendo, explained the situation, and had two free controllers within a week.

    Call Nintendo and let them know exactly what happened. The answer may surprise you.

    Descendant X on
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  • bigwahbigwah Registered User regular
    edited July 2008
    Do you have renters insurance? They cover acts of God, but told me my wife throwing a wiimote at the TV is in fact, not an act of God.

    bigwah on
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  • tetsuoZshimatetsuoZshima Registered User regular
    edited July 2008
    Daedalus wrote: »
    slash000 wrote: »
    to the OP:

    You might just buy a new video cable from just about any store for like $10 or $15 and save yourself the trouble of getting it repaired/replaced by Nintendo. It may solve the problem.


    Secondly, if you DO call Nintendo, try to avoid mentioning that lightning/thunder is what caused the damage....

    He already tried a different video cable. That's not the part that's broken.

    really? you're really going to point out that someone didn't read the entire thread, when your own post a mere 7 posts sooner indicates that you didn't even read the entire first post? huh.

    tetsuoZshima on
  • CyvrosCyvros Registered User regular
    edited July 2008
    Strife23 wrote: »
    Also there is no surge protector on the planet that can handle a lighting strike. As a matter of FACT we don't even know how much power there is in a lighting bolt.
    An average bolt of lightning carries an electric current of 40 kiloamperes (kA) (although some bolts can be up to 120 kA), and transfers a charge of five coulombs and 500 MJ. The voltage depends on the length of the bolt, with the dielectric breakdown of air being three million volts per meter; this works out to approximately one gigavolt (one billion volts) for a 300 m (1000 ft) lightning bolt. With an electric current of 100 kA, this gives a power of 100 terawatts. However, lightning leader development is not a simple matter of dielectric breakdown, and the ambient electric fields required for lightning leader propagation can be a few orders of magnitude less than dielectric breakdown strength. Further, the potential gradient inside a well-developed return-stroke channel is on the order of hundreds of volts per meter or less due to intense channel ionization, resulting in a true power output on the order of megawatts per meter for a vigorous return-stroke current of 100 kA.

    Source. I should be able to understand this, but I just got lost towards the end. I think the value of power in a lightning bolt that is widely agreed upon is around about 74 frakloads. A little googling has found a rough actual value of a megawatt or so (but here says several hundred megawatts). There ought to be something in a physics textbook, but there aren't any miraculously lying open on this here desk at the moment.

    Anyway, that's fairly off-topic, so my apologies.

    Cyvros on
  • LittleBootsLittleBoots Registered User regular
    edited July 2008
    Strife23 wrote: »
    According to the warrenty there is no definition for "act of god" failures. But since your wii is out of warrenty anyway I wouldn't even worry what they will say, its not like they'll fix it for free, they will send you back your console with a bill (usually not to high, and most of the time its a flat fee anyways, for example Sony typically charges ~$89 to fix a PSP thats past warrenty). Tell them it was fried by lighting, and they should email you the shipping sticker and then you can send it to an autherized repair center (or Nintendo). They'll fix it, I would be shocked (no pun intended) if they refuse to offer repair/services.

    Also there is no surge protector on the planet that can handle a lighting strike. As a matter of FACT we don't even know how much power there is in a lighting bolt. If you get a surge protector get one that has a 5 year damage coverage, with at least $10,000 for coverage payment (the box will say how much they will cover). Its a good idea to replace surge protectors every 5 years, as over that course of time they will have received hundreds (or thousands) of minor shocks, while the little ones wont kill it they could cause the device to fail over time.

    http://www.thebestpageintheuniverse.net/c.cgi?u=puns (not trying to be a dick just reminded me of it)

    To OP: Sucks about the Wii, I'm sure God had a better plan for it :rolleyes:

    LittleBoots on

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  • OptyOpty Registered User regular
    edited July 2008
    Call up Nintendo, I mean it's out of warranty anyway so mentioning the lightning strike can only help your cause. If it was in warranty and you didn't mention the lightning strike to try and get them to fix it, when they did go in to see what was wrong they'd discover the problem and determine it was definitely not a manufacturer's defect and thus they're well within their rights to refuse you service until you pay the cost for an out-of-warranty repair (which is like $70).

    Opty on
  • steve-o99steve-o99 Registered User regular
    edited July 2008
    its a small world after all, its a small world after all...

    excuse me for that, but I start monday at Nintendo Kirkland, WA, where Refurb is done, mark your Wii or something, I might see it.

    Also, Nintendo is very awesome with repairs, my gamecube drowned in dust, and we got a free refurbed unit by going in in person, and it was way out of warranty. If by some off chance your in WA, do that.

    Sorry about your wii, you can't play nmh over and over again now.

    steve-o99 on
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