MTG online... they stoles my pennies... cc auth help!

maverickpixel

so i decided to try mtg online and i get through all the crap that comes with downloading the client and getting it to work correctly with vista

then i try to GIVE THEM MY MONEY and i apparently cant do that correctly

so at the end of me typing in all my info and checking it 2 times i get a CC auth is not vaild.... start over. when i go to put in the same user name i get that the user name is taken... so im wondering if they charged me anyways.. i haven't received an email from their daemon nor have i seen any money taken out of my bank account .


whats goin on here

Hevach

Maybe it created the account but didn't activate it because it doesn't have a working payment method set - I ran into that problem installing WoW my first time. Have you tried logging into with the information you already used? I'm assuming they have some kind of account admin thing, possibly on the website?

MetroidZoid

Just something to think about that may or may not affect you: when I was trying to buy Wii points, I accidently entered the wrong zip code (had moved, forgot that card was tied to old mailing code), and realized this and was successful on the 5th attempt. However, the previous 4 attempts were logged in my bank as "pending", even though they would not have gone though, it did cause my account to go into negative when the 5th purchase was authorized. BS, I know, and it got overridden, but just be careful with trying multiple times in a row.

And while not knowing how the service works, it sounds like maybe you've successfully registered the name, but your account is in some kind of status-lock until money's in the bank. Or, you know, whatever.

StormCrow420

maverickpixel wrote: »

so i decided to try mtg online and i get through all the crap that comes with downloading the client and getting it to work correctly with vista

then i try to GIVE THEM MY MONEY and i apparently cant do that correctly

so at the end of me typing in all my info and checking it 2 times i get a CC auth is not vaild.... start over. when i go to put in the same user name i get that the user name is taken... so im wondering if they charged me anyways.. i haven't received an email from their daemon nor have i seen any money taken out of my bank account .


whats goin on here

I am using MTG on Vista so I feel your pain.

Are you putting you billing address in correctly? The MTGO store billing screen is confusing, I know for some reason I always end up putting my name in the cc line for some reason, and have to go back and correct it.

That's really the only solution I can offer, go back and check all the information you entered.

If you still have a problem I'd recommend contacting these people. They provide the support for the Magic Online Store -

http://www.wizards.com/Magic/Magazine/Article.aspx?x=contactinfo/cs

I can't speak for whether they are any good or not as I have never used them.

Cynic Jester

StormCrow420 wrote: »

maverickpixel wrote: »

so i decided to try mtg online and i get through all the crap that comes with downloading the client and getting it to work correctly with vista

then i try to GIVE THEM MY MONEY and i apparently cant do that correctly

so at the end of me typing in all my info and checking it 2 times i get a CC auth is not vaild.... start over. when i go to put in the same user name i get that the user name is taken... so im wondering if they charged me anyways.. i haven't received an email from their daemon nor have i seen any money taken out of my bank account .


whats goin on here

I am using MTG on Vista so I feel your pain.

Are you putting you billing address in correctly? The MTGO store billing screen is confusing, I know for some reason I always end up putting my name in the cc line for some reason, and have to go back and correct it.

That's really the only solution I can offer, go back and check all the information you entered.

If you still have a problem I'd recommend contacting these people. They provide the support for the Magic Online Store -

http://www.wizards.com/Magic/Magazine/Article.aspx?x=contactinfo/cs

I can't speak for whether they are any good or not as I have never used them.

I've called in a few times, and the help I received was always prompt, though at times not quite useful.