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Windows loads and then computer restards

RoyceSraphimRoyceSraphim Registered User regular
So my hard drive fucked up again. I start the computer up and windows goes kind of slow but then it get through that and then the hard drives spins up. I get a black screen and then it restarts. I will have more info when I get home but I think i may need to get a new hard drive.

Anyone got a diagnosis?

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  • Jubal77Jubal77 Registered User regular
    edited September 2009
    Does the Windows loading screen show at all?

    If so I would try to boot it into Safe Mode to see if there is a conflict causing the windows install to reboot. You get to safe mode by tapping F8 during boot.

    Any error codes show?

    Jubal77 on
  • RoyceSraphimRoyceSraphim Registered User regular
    edited September 2009
    Windows loads and then it resets willy nilly. I will try again.

    I tried to load in safe mode but it failed to start again and just restarted.

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  • Jubal77Jubal77 Registered User regular
    edited September 2009
    For me I would just back up my stuff and reinstall. These problems can be a pain to track down and remove and sometimes removing them will not repair damage done to the system.

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  • RoyceSraphimRoyceSraphim Registered User regular
    edited September 2009
    I think its the hard drive, i can't access anything on there. To be clear, it goes fun up to the point after the windows loading screen when you start hearing the hard drive spin up and then it restarts.

    RoyceSraphim on
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  • DranythDranyth Surf ColoradoRegistered User regular
    edited September 2009
    I had this exact sort of thing happening on the family computer just a week or two ago. You might try running Memtest86 and see if you have some bad RAM, as ended up being my issue.

    If it's not that, then yeah, hard drive might be the culprit.

    Dranyth on
  • RoyceSraphimRoyceSraphim Registered User regular
    edited September 2009
    Ack! the other computers in the house don't have burners! Anyway, I have 2 gig sticks of ram and I tried starting up with only one, then the other and same problem.

    RoyceSraphim on
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  • ronyaronya Arrrrrf. the ivory tower's basementRegistered User regular
    edited September 2009
    Which part of the Windows loading process? (please describe exactly what you see just before it restarts. Windows can show up to four distinct loading screens, and whether and when the hard drive spins up depends what hardware you have). Also, do the same for safe mode.

    Which version of Windows is this?

    I doubt it is the hard drive, or Windows is liable not to load to begin with. Restarting is an odd response to a hard drive issue, too. I'd wager a power problem, or malware.

    edit: also, please elaborate on "kind of slow". you don't go to the doctor and say it "kind of aches" :P

    ronya on
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  • RoyceSraphimRoyceSraphim Registered User regular
    edited September 2009
    I think its XP Home, I need to double the check the cd to be doubly sure.

    I surfed the web a little and I tried running safe mode again but made sure to write down the driver that showed up when it froze and restarted.


    system32/avgrkx86.sys

    I double checked, that is where it restarts.

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  • ronyaronya Arrrrrf. the ivory tower's basementRegistered User regular
    edited September 2009
    I think its XP Home, I need to double the check the cd to be doubly sure.

    I surfed the web a little and I tried running safe mode again but made sure to write down the driver that showed up when it froze and restarted.


    system32/avgrkx86.sys

    I double checked, that is where it restarts.

    The Safe Mode driver list actually shows the driver names when they have finished loading, so the problem is actually in the next listed driver (which is naturally not shown). A quick Google suggests that avgrkx86.sys is normally the last driver to load (with AVG installed), so it's freezing due to loading whatever it needs to display the Safe Mode login screen.

    hmm. Have you tried "disable automatic restart upon system failure"? This is the first time you've said that it freezes first then restarts rather than immediately restarting, which implies a very different cause (details like this matter!). Disable automatic restart, then see if it displays a blue screen instead. Then write down whatever error code is given, then tell us :P

    ronya on
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  • RoyceSraphimRoyceSraphim Registered User regular
    edited September 2009
    How do I toggle that, a quick google search lets me know I have to be in windows.

    RoyceSraphim on
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  • ronyaronya Arrrrrf. the ivory tower's basementRegistered User regular
    edited September 2009
    It should be in the list of options, below Safe Mode.

    ronya on
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  • RoyceSraphimRoyceSraphim Registered User regular
    edited September 2009
    stop:c000021a
    Fatal System Error
    The session manager initialization system process terminated unexpectedly with a status of 0xc0000034 (0x00000000 0x00000000)
    The system has been shut down

    RoyceSraphim on
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  • ronyaronya Arrrrrf. the ivory tower's basementRegistered User regular
    edited September 2009
    Do you use Roxio GoBack?

    Also, try "Last Known Good Configuration", which should also be in the list with Safe Mode.

    This particular error generally indicates "your system is fucked, time to reinstall from backup". If you have other computers handy and are willing to do a lot of work, you could try chkdsk /r - CSRSS.exe may be corrupted. Or try transferring copies of CSRSS.exe and winlogon.exe from another XP home install.

    The basic problem is this:
    0xC000021A: STATUS_SYSTEM_PROCESS_TERMINATED

    This occurs when Windows switches into kernel mode and a user-mode subsystem, such as Winlogon or the Client Server Runtime Subsystem (CSRSS), is compromised. Security can no longer be guaranteed. Because Win XP can’t run without Winlogon or CSRSS, this is one of the few situations where the failure of a user-mode service can cause the system to stop responding. This Stop message also can occur as a result of malware infestation or when the computer is restarted after a system administrator has modified permissions so that the SYSTEM account no longer has adequate permissions to access system files and folders.

    source

    ronya on
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  • RoyceSraphimRoyceSraphim Registered User regular
    edited September 2009
    Same thing, loads and restarts

    RoyceSraphim on
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  • urahonkyurahonky Cynical Old Man Registered User regular
    edited September 2009
    It does, in fact, sound like your HDD went to hell. So even after running chkdsk /r it still does it? Can you run Memtest86 (I like to be sure it's not my Memory since you can run this overnight)? Can you Boot off a CD into Ubuntu or Knoppix? If you can do that, you MIGHT be able to save some of your data.

    urahonky on
  • RoyceSraphimRoyceSraphim Registered User regular
    edited September 2009
    So do I restart with command prompt and run check disk then?

    No burners in the house so linux, unbutu will be a problem. Even if it is the hard drive, I won't be able to get a new one or ship the old one for warranty for some time.

    RoyceSraphim on
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  • DranythDranyth Surf ColoradoRegistered User regular
    edited September 2009
    If you have a USB thumbdrive and the machine in question is actually capable of booting from a USB storage device, you could potentially create a bootable thumbdrive with a Linux install to do some maintenance.

    Dranyth on
  • RoyceSraphimRoyceSraphim Registered User regular
    edited September 2009
    Its late, I need sleep so I am going to try to sum up the advice I am getting from cheapest to "holy crap, break out the top ramen"

    1: Repair windows (probably not going to work with my bad luck)

    2: Get a USB dongle then load it with linux and try to repair/replace the damaged kernal and save data

    3: Reinstall windows (not a good idea since this is the third issue with this particular hard drive and I should mail it in)

    4: Get new hard drive and repeat 3

    I should also get a portable burner so that I am not completely fucked when this computer is disabled again.

    RoyceSraphim on
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  • theSquidtheSquid Sydney, AustraliaRegistered User regular
    edited September 2009
    Linux step is good if everything's all in one partition. It's really just for evacuating all of your important data out of there. I tend to put my Windows install into a separate 30GB partition from my data so I don't end up with this problem.

    theSquid on
  • ronyaronya Arrrrrf. the ivory tower's basementRegistered User regular
    edited September 2009
    Its late, I need sleep so I am going to try to sum up the advice I am getting from cheapest to "holy crap, break out the top ramen"

    1: Repair windows (probably not going to work with my bad luck)

    2: Get a USB dongle then load it with linux and try to repair/replace the damaged kernal and save data

    Since you cannot start your system, trying to boot into command prompt will fail. If you have your XP home disc, you can use the recovery console to run chkdsk.

    A repair install is not liable to help if there is a disk error.

    A linux bootdisc cannot help you repair the error, since there is no NTFS chkdsk equivalent yet. It can help you backup files, though. Since you have multiple computers you can use it to back up across the network or somesuch.

    ronya on
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  • RoyceSraphimRoyceSraphim Registered User regular
    edited September 2009
    Could someone point me toward a good tutorial to do this with and how big a usb flash drive would i need?

    RoyceSraphim on
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  • ronyaronya Arrrrrf. the ivory tower's basementRegistered User regular
    edited September 2009
    Wait, I just realised something.

    You said you had other computers. Is there anything stopping you from removing the hard drive from this one, installing it in one of the others, using that computer's own Windows install to run chkdsk /r or recovery or whatever, then putting the hard drive back?

    ronya on
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  • RoyceSraphimRoyceSraphim Registered User regular
    edited September 2009
    Nope, all are laptops and the one other PC is quite old and is a broken e-machine.

    Could i take a non-sata drive, one of the bigger ones, and substitute my sata with that?

    RoyceSraphim on
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  • ronyaronya Arrrrrf. the ivory tower's basementRegistered User regular
    edited September 2009
    Oh, laptops.

    No, you can't swap IDE 3.5" with SATA 2.5". :P not without an adapter, anyway. If you have an IT shop handy nearby, those can be <$10 (a USB to ide/sata 2.5/3.5" combined adapter. I've got one of these!).

    Here are some easy options, depending on your download speed:

    5gb USB drive + Windows 7 RC. Boot and just use it to run chkdsk /r. Less finicky than Recovery Console, at least.

    XP Home disc. Recovery Console, chkdsk /r

    USB drive + Linux. Boot and mount the hard drive, then copy your personal stuff off. Delete personal information. Then RMA the hard drive.

    Pick an option!

    ronya on
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  • QuantuxQuantux Registered User regular
    edited September 2009
    ronya wrote: »
    USB drive + Windows 7 RC. Boot and just use it to run chkdsk /r.

    This. I did the exact same thing on an XP home machine the other day. Booting to the xp recovery console would always work, but it's chkdsk always told me to go to hell. Running from the win 7 (or vista, same thing) dvd, chkdsk finished, told me it fixed stuff and actually did it.

    I would say run chkdsk from vista/7 and unless it comes up with multiple bad sectors or other errors, drive should be OK. (also some PC's like Dells have a drive diagnostics option in the boot menu) If the disk checks out, copy your essentials to another usb stick/sd card/whatever and format/reinstall.

    The one other possibility is something I've only seen twice. If the NTFS partition was not "cleanly unmounted" after the last windows shutdown. It'll do what you're describing (get just past the XP logo screen and reboot) I've been able to recover that by booting into a recovery console (which will mount the partition and cleanly unmount when you exit).

    Quantux on
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  • RoyceSraphimRoyceSraphim Registered User regular
    edited September 2009
    Wait, I use windows 7 to recover XP?

    RoyceSraphim on
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  • ronyaronya Arrrrrf. the ivory tower's basementRegistered User regular
    edited September 2009
    No, just to run chkdsk. Unlike the XP disc, the Vista/7 discs boot a basic Windows environment (a live version of Windows, so to speak) before installation, from which you can run repair tools more easily.

    To reinstall you need the XP home disc.

    Of course, you could just pick this time to install Windows 7, but that's up to you :rotate:

    ronya on
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  • RoyceSraphimRoyceSraphim Registered User regular
    edited September 2009
    Okay, so I got a new hard drive, 500gig western digital. I installed the mobo drivers, anti virus, and the video drivers, but not the sound card drivers since I can't remember when I got the cd, I got as far as the default windows background but then it restarted. PLEASE HELP!

    RoyceSraphim on
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  • DranythDranyth Surf ColoradoRegistered User regular
    edited September 2009
    Okay, so I got a new hard drive, 500gig western digital. I installed the mobo drivers, anti virus, and the video drivers, but not the sound card drivers since I can't remember when I got the cd, I got as far as the default windows background but then it restarted. PLEASE HELP!

    Well, you never ran Memtest...

    Dranyth on
  • RoyceSraphimRoyceSraphim Registered User regular
    edited September 2009
    It hit me on the bus with the new hard drive. I installed the UXTender patch before I downloaded all the service packs. Safe mode and rerunning the patch helped me but now I have the problem of AVG's user interface not opening for me.

    RoyceSraphim on
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  • ronyaronya Arrrrrf. the ivory tower's basementRegistered User regular
    edited September 2009
    Screw AVG, their prompts for buying their nonfree versions get more annoying with every new release. Pick Avast! or somesuch.

    ronya on
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  • RoyceSraphimRoyceSraphim Registered User regular
    edited September 2009
    Well, nice as that would be, I have the full version I bought 2 years ago.

    RoyceSraphim on
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  • maximumzeromaximumzero I...wait, what? New Orleans, LARegistered User regular
    edited September 2009
    Quick question. My HDD LED is constantly on and it sounds like my HDD is constantly being accessed. Is there an app I can download that tracks this so I can try to put a stop to it?

    maximumzero on
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