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360 Power Supply

Arch Guru XXArch Guru XX Registered User regular
edited October 2009 in Help / Advice Forum
My launch 360 experienced the RROD today, however based on the troubleshooting guide offered by MS it appears the problem is actually the power supply (the light is glowing orange) and not the console itself.

That said, as far as I can tell I can't just order a power supply direct from Microsoft. They can be bought through Amazon, but I don't know any of the selling groups - does anyone know of a reliable source for 360 power supplies?

Thanks in advance!

Should have been a rock star.
Arch Guru XX on

Posts

  • vonPoonBurGervonPoonBurGer Registered User regular
    edited October 2009
    The light on my 360's power supply glows orange all the time... for example, whenever I turn my 360 off. According to the this KB article, one of the causes of an orange light on the power supply is a perfectly healthy 360 console that's been switched off. It just indicates standby mode for the power supply. I think it only indicates an issue if you turn the console on and light doesn't change to green (which means "active and functioning Ok"). If you received a red ring of death (that's three segments illuminated red), I'd say your problem is probably with the console and not the power brick. At the very least, I'd try to borrow a friend's power supply to confirm that yours is actually defective before I bought a replacement.

    vonPoonBurGer on
    Xbox Live:vonPoon | PSN: vonPoon | Steam: vonPoonBurGer
  • LaPuzzaLaPuzza Registered User regular
    edited October 2009
    I'd try out your brick on someone else's system, or vice versa. I would hope a used game store would play ball with you on that.

    If it is the brick, I'd maybe troll craigslist looking for non-working 360 sales.

    LaPuzza on
  • ErandusErandus Registered User regular
    edited October 2009
    LaPuzza wrote: »
    I'd try out your brick on someone else's system, or vice versa.

    If you do this, it's highly likely you will need to find someone with an early production system as well. They made some small changes to the physical plug of the power supply somewhere during the life of the system. Old systems and new plugs don't play nice together.

    Erandus on
    [SIGPIC][/SIGPIC]
  • darkgruedarkgrue Registered User regular
    edited October 2009
    LaPuzza wrote: »
    I'd try out your brick on someone else's system, or vice versa.

    If you can, swapping power supplies is a valid troubleshooting technique. It's an easy test, and if you can get the loan of one, costs you nothing but a little time.

    However, keep in mind that if the suspect power supply has failed in a particularly catastrophic or "interesting" way, it is possible to damage the loaner 360 by attempting to power it with it (just like bad computer power supplies have taken motherboards and other hardware to the grave with them - there's no functional difference between the 360 and your desktop PC in this and many other respects). A safer approach would to use a "known good" power supply with your unit and see if the problem can be reproduced. If your console has failed significantly such that it is drawing too much power or has a short, there is a much better chance the protection circuitry in the power supply will handle it and shut down gracefully without the bad console taking it with it.
    Erandus wrote: »
    If you do this, it's highly likely you will need to find someone with an early production system as well. They made some small changes to the physical plug of the power supply somewhere during the life of the system. Old systems and new plugs don't play nice together.

    Having just recently having to replace my release-day unit, I know for certain that the Jasper power supplies are significantly different (they don't have a ground line, for starters - in addition to being a totally different amperage). The Xenon and Zephyr (203 W) are probably interchangable between each other, and Falcon and Opus (175W) can likely swap each other's as well. But those two groups cannot swap between each other. And Jasper (175W, 12.1A) stands alone.

    It's not just the output wattage, the design is physically different in some cases.

    Some stores do in-house repairs of consoles. The Play N Trade near where I work does in-house repairs, so I took my failed 360 in to see if it could be repaired at least such that it could be used lighty as a spare. I'd brought my power supply in (since I wasn't sure if that was the problem too), and they were able to diagnose it and send me home with my PS since they had enough spares to be able to do the work without them. They charge $20 for diagnosis (which is applied towards the repair charge), but if you can't find a spare of your type, that might be a good option. I would imagine if the PS is bad, they'd probably be willing to apply the diagnosis fee towards the part, but I'd make sure to clarify that in advance.

    darkgrue on
  • BartholamueBartholamue Registered User regular
    edited October 2009
    Didn't they reduce the size of power supplies in the newest revision?

    Bartholamue on
    Steam- SteveBartz Xbox Live- SteveBartz PSN Name- SteveBartz
  • illigillig Registered User regular
    edited October 2009
    Erandus wrote: »
    LaPuzza wrote: »
    I'd try out your brick on someone else's system, or vice versa.

    If you do this, it's highly likely you will need to find someone with an early production system as well. They made some small changes to the physical plug of the power supply somewhere during the life of the system. Old systems and new plugs don't play nice together.

    bzzzzzzzzz

    you have that backwards. the xbox power requirements have decreased over time, so the newer power supplies output less juice... hence, an older power supply will work with new units, but a new PSU will not work with an old xbox

    and OP, the PSU always glows [strike]orange[/strike]. if you got a RROD, either fix it yourself, or send it back to MS... you won't magically fix it by replacing a PSU.

    <edit>
    more info here:
    http://www.consoleheroes.com/forums/showthread.php?t=14765

    <edit2>
    yep, looked at my brick again, and it's green... before i was looking at my 2nd brick which i thought was hooked up to my active 360

    illig on
  • darkgruedarkgrue Registered User regular
    edited October 2009
    illig wrote: »
    Erandus wrote: »
    LaPuzza wrote: »
    I'd try out your brick on someone else's system, or vice versa.

    If you do this, it's highly likely you will need to find someone with an early production system as well. They made some small changes to the physical plug of the power supply somewhere during the life of the system. Old systems and new plugs don't play nice together.

    bzzzzzzzzz

    you have that backwards. the xbox power requirements have decreased over time, so the newer power supplies output less juice... hence, an older power supply will work with new units, but a new PSU will not work with an old xbox

    Erandus is still correct, and you're agreeing with him. New PS don't work with old systems.

    The physical design of the plug on the 360 side did change with the Jasper (I don't have a Falcon to compare). The metal shield is missing, and the button latches have also been removed. I don't have my xbox handy to check to see if an old PS actually physically fits in a Jasper. If it does, you are correct, it would probably work fine.

    Also, you need to keep in mind the OP we're responding to did mention he had a launch 360, an old system, and hence new PSes won't work for him.
    illig wrote: »
    and OP, the PSU always glows orange. if you got a RROD, either fix it yourself, or send it back to MS... you won't magically fix it by replacing a PSU.

    The PS only shows orange in standby, not all the time. Typically, the external power-supply light is green while the console is on and orange while the console is off or disconnected from the power supply. The light should only appear off when the power supply is unplugged from the wall outlet. Red on the PS indicates a fault.

    darkgrue on
  • illigillig Registered User regular
    edited October 2009
    darkgrue wrote: »
    illig wrote: »
    and OP, the PSU always glows orange. if you got a RROD, either fix it yourself, or send it back to MS... you won't magically fix it by replacing a PSU.

    The PS only shows orange in standby, not all the time. Typically, the external power-supply light is green while the console is on and orange while the console is off or disconnected from the power supply. The light should only appear off when the power supply is unplugged from the wall outlet. Red on the PS indicates a fault.

    doh, fixed thanks.

    that's what i get for having two 360s and not checking which is hooked up.

    illig on
  • ErandusErandus Registered User regular
    edited October 2009
    darkgrue wrote: »
    illig wrote: »
    Erandus wrote: »
    LaPuzza wrote: »
    I'd try out your brick on someone else's system, or vice versa.

    If you do this, it's highly likely you will need to find someone with an early production system as well. They made some small changes to the physical plug of the power supply somewhere during the life of the system. Old systems and new plugs don't play nice together.

    bzzzzzzzzz

    you have that backwards. the xbox power requirements have decreased over time, so the newer power supplies output less juice... hence, an older power supply will work with new units, but a new PSU will not work with an old xbox

    Erandus is still correct, and you're agreeing with him. New PS don't work with old systems.

    The physical design of the plug on the 360 side did change with the Jasper (I don't have a Falcon to compare). The metal shield is missing, and the button latches have also been removed. I don't have my xbox handy to check to see if an old PS actually physically fits in a Jasper.

    This is what I'm talking about. The physical shape and design of the plug are utterly dissimilar on many different versions of the console. I dont know a single thing about the power output, just that quite often the plugs between newer and older xboxes are physically incompatible.

    Erandus on
    [SIGPIC][/SIGPIC]
  • BarrakkethBarrakketh Registered User regular
    edited October 2009
    connector.jpg

    Barrakketh on
    Rollers are red, chargers are blue....omae wa mou shindeiru
  • UncleChetUncleChet N00b Lancaster, PARegistered User regular
    edited October 2009
    Dumb question time. Does the OP need a brick for an early generation console? I had a spare and may still have it from when I thought that a 360 could be a party system. If I can find it, I'd be happy to ship it cheaply assuming coverage of postal costs.

    UncleChet on
    I'm sometimes grumpy and random, feel free to overlook the strange man in the corner.
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