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Amazon Market Place - Am I being unreasonable?
iMatt
Registered User regular
Registered User regular
Ok - just wanting to get peoples opinions on this situation.
Back on September 5th I sold a copy of UFC 2009 on the UK Amazon market place. The buyer had mailed me prior to purchase to ask how quickly I could ship the item. I told him that I was at home that day so if he bought it there and then I could post it that afternoon. So he did - and I posted it that afternoon.
I hear nothing from the buyer until yesterday (10 weeks later) and I get this email:
To Mattdx
due to the condition of the game you have supplied to me and the date of which i have received it i wish to have a full refund as soon as possible. Please write back as soon as possible
Regards
Pav Gill
I then reply with:
I'm not quite sure what you mean.
You bought this on the 5th of September.
Did this just arrive today? If so I find it hard to believe that you have not said anything before now about it not arriving.
What is wrong with the condition - it was like brand new when posted.
Matt
Surely if this had actually arrived 10 weeks later he would have said something before?
His next reply is:
To Mattdx
There are cracks on the game disk so the game doesnt read so may i please have a refund please. Please reply
Reguards
Pav Gill
Now if he's had the game for 10 weeks why was this not mentioned earlier? So I reply with:
Ok - I'm slightly confused here.
This game was sent out 2 and a half months ago. You bought it Friday morning and I posted it that day. I did not hear anything from you in the last 2 and a half months which leads me to believe that the game has been yours for 2 and a half months. To suddenly mention cracks in the disk this late on makes me think they have happened while you owned it. The disk was perfect when I sent it!
Due to the length of time that the disk has been yours I will not be able to issue you a refund.
Matt
Am I being unreasonable?
Back on September 5th I sold a copy of UFC 2009 on the UK Amazon market place. The buyer had mailed me prior to purchase to ask how quickly I could ship the item. I told him that I was at home that day so if he bought it there and then I could post it that afternoon. So he did - and I posted it that afternoon.
I hear nothing from the buyer until yesterday (10 weeks later) and I get this email:
To Mattdx
due to the condition of the game you have supplied to me and the date of which i have received it i wish to have a full refund as soon as possible. Please write back as soon as possible
Regards
Pav Gill
I then reply with:
I'm not quite sure what you mean.
You bought this on the 5th of September.
Did this just arrive today? If so I find it hard to believe that you have not said anything before now about it not arriving.
What is wrong with the condition - it was like brand new when posted.
Matt
Surely if this had actually arrived 10 weeks later he would have said something before?
His next reply is:
To Mattdx
There are cracks on the game disk so the game doesnt read so may i please have a refund please. Please reply
Reguards
Pav Gill
Now if he's had the game for 10 weeks why was this not mentioned earlier? So I reply with:
Ok - I'm slightly confused here.
This game was sent out 2 and a half months ago. You bought it Friday morning and I posted it that day. I did not hear anything from you in the last 2 and a half months which leads me to believe that the game has been yours for 2 and a half months. To suddenly mention cracks in the disk this late on makes me think they have happened while you owned it. The disk was perfect when I sent it!
Due to the length of time that the disk has been yours I will not be able to issue you a refund.
Matt
Am I being unreasonable?
iMatt on
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edit: seriously, you don't buy something, realise it's broken, wait 2 months and THEN deal with it. Wtf is that?
He probably broke it himself.
Don't refund.
At worse, he'll take it up with Amazon's Refund Policy. They'll contact you. Send them your side of the story. HIGHLIGHT the fact it's taken him so long. They should side in your favor.
It's worth noting that the UK had postal strikes recently, which slowed their mail. I know some sellers/buyers who have been complaining about particularly slow shipping to the UK recently . . . One person didn't receive a package until 9.5 weeks after its shipping date, so 10 is completely possible.
The amount of time it takes for the mail to arrive isn't your fault (although it's a good idea to alert buyers of how long air mail can take if you use it . . . most will choose to use it anyway due to the high cost of Global Priority), but if it were me I would ask to see a picture of the merchandise and, if at all possible, the packaging it arrived in. If it were indeed cracked and the packaging showed signs of crushing, I would issue a refund or offer to send an additional item to make up for the loss.
Which is not to say you should be forking over refunds at the first hint of a dispute. But you should be investigating to find out if the buyer's gripe is legitmate.
My concern is that he hadn't mentioned that it had never arrived. If I had bought something and it hadn't turned up after 7 days I'd be mailing the seller - never mind 10 weeks! And after his initial email where I asked if it had just arrived - he didin't respond or mention that again!
As a general rule, I always advise people to use FedEx or UPS if they're shipping internationally. For the countries they do provide shipping to, they typically do a better job...
You're not being unreasonable but you need to be dang sure you document the condition of stuff before you send it, and use package tracking and delivery confirmation to make sure you know when things actually arrive.
Interesting note... did you know the USPS subcontracted out all of its air shipping to FedEx? So when you pay for Express Mail, what you're actually paying for is FedEx First Overnight.
You could have walked it from Land's End to Scotland in 10 weeks. It didn't take that long to arrive. Contact Amazon and let them know what's going on.
IOS Game Center ID: Isotope-X
In the future, though, make sure you get delivery confirmation.
Either way, the time limit for returns has passed by a very large amount.
He would have to return it to you first. And regardless, it's well after the 14 days (even the 14+30 days). The statutory rights means that he could still sue you, but you're under no obligation to refund the dude's money sight unseen.
Personally, first stop I would have asked him for photos basically requiring him to scratch his own disc or give up the scam. Then I would have called him a liar.
If you ask for pictures, you might want to ask that he include a picture that clearly shows the damage & serial # on the disc(in the same picture). tell him this is so you can compare to pictures you took before you sent it out(even though this may not actually be the case, it might be enough to call his bluff)