That annoying Internet Explorer problem.

T4CT

So I'm using someone else's computer right now and they asked me to peek at it because they get internet explorer pop-ups a lot. I figured it was just the sites they were going to and loaded up Firefox to check out my pages.

I'm getting Internet Explorer pop-ups and there are 4 damn copies of the process running. I seem to recall this being related to a virus (it happened to my laptop once before I installed Win7), but their Norton is picking up shit all and they're not keen on installing anything else.

Tech help please. Thanks in advance.

autono-wally, erotibot300

you're not going to get rid of it without installing anything else..
try http://www.malwarebytes.org/

travathian

Not keen on installing anything else eh?

Format and restore.

autono-wally, erotibot300

what you can do is post a list (screenshot) of the processes running, so we can take a look at it and see if something's suspicious.. although that might be futile. just killing that process and removing that file leaves a nice chance that not everything's gone

T4CT

Won't let me kill it anyway, the process instance restarts in less than a second.

I'll install something.

autono-wally, erotibot300

tried safe mode yet?

T4CT

I'm running a scan with the program you linked to.

22 infected files so far. Go home Norton, you lose.

TetraNitroCubane

T4CT wrote: »

I'm running a scan with the program you linked to.

22 infected files so far. Go home Norton, you lose.

Norton loses hard.

I realize it may be an unappealing option, but with 22 infected files, I'm going to recommend you reformat that computer post-haste. There's really no way to be sure you've ferreted everything out otherwise. And it has the added benefit of making sure that Norton is gone, too.

If that is absolutely, positively, in no way an option, then you might want to look into running a rootkit removal suite, or ComboFix.

Regardless of what path you choose, though, I'd also recommend installing Microsoft Security Essentials as an alternative Antivirus. It's free, and pretty darn good.

travathian

Not to mention those 22 files may very well be core Windows files with no way to restore them to original, and deleting them will bork your install. Also make sure anything you back up to a flash drive or external drive gets scanned by a clean system before restoring any data.