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Computer maintenence question:

manwiththemachinegunmanwiththemachinegun METAL GEAR?!Registered User regular
edited January 2010 in Help / Advice Forum
Hey folks,

Recently, I've been getting occasional random freezes on my PC with Firefox after updating to the latest version. It's an Intel Dual Core with 2gigs of Ram, and a Nvidia 9600GT video card with Direct X 9c. I updated my Nvidia drivers to 186.86, ran MalwareBytes (which found nothing unusual), and kept Task Manager open to monitor any abnormal CPU usage (It's idling around 0-3% which seems normal to me). It doesn't freeze during PC games or word processing or normal applications, it seems to be the internet browsers that are triggering the freezes. I don't think it's a virus, but I can't run Kasperky's scanner right now since its down.

Anyway, I switched over to GoogleChrome and I'm getting way fewer freezes. But they still pop up every now and then (maybe once in the past two days), and I have to hard reset. I defragged my two hard drives, and ran CHKDSK /f. Both came up clean. This has only been an issue for the past week or so.

What I want to know is, should I run CHKDSK /r? Are there any risks to using that scan? I backed up all my important information as soon as the system acted a bit wonky. I'm quickly running out of ideas. Is it worth taking it to a PC shop for a check up? Thanks for any advice.

manwiththemachinegun on

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    TetraNitroCubaneTetraNitroCubane The Djinnerator At the bottom of a bottleRegistered User regular
    edited January 2010
    I don't think you're going to see any problems crop up when you run chkdsk that can be ascribed to chkdsk. If it comes back with issues, they were probably there to begin with, so there's very little risk in running it.

    More to the point, I'd recommend running a memory check with a memory testing application (Memtest86+ should run fine for you with 2 GB of RAM). To run this one, download and burn the ISO to a CD, then boot from it. Then go for a walk, or go to sleep. It'll be okay to let it run a single pass, but letting it run for several hours / overnight will be better. If it comes back with errors on any of the tests, you may need to replace your RAM.

    There's no promise that memory is the issue here, but given what you've described it's the next step that I can consider. Other steps you might consider would be updating ethernet or motherboard drivers.

    Also, are your freeze issues onces that lock up your entire computer, requiring a reboot? Or do you just see your web applications stop responding?

    TetraNitroCubane on
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    manwiththemachinegunmanwiththemachinegun METAL GEAR?! Registered User regular
    edited January 2010
    They lock up the whole computer, but they happen pretty much exclusively when I use a web browser. Everything else is going fine.

    It may just be a random hiccup, or I may be overstating the problem, but I'll give that memory scan doohicky a go. Thanks!

    manwiththemachinegun on
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    TejsTejs Registered User regular
    edited January 2010
    Check to see if there are new network drivers you need to download. Also open device manager and see if anything is showing a problem.

    Are any of the PC games you are playing utilizing the internet?

    Tejs on
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    Torque MonkeyTorque Monkey Registered User regular
    edited January 2010
    Download and run hijackthis and post a log here, and what operating system are you currently utilizing?

    Torque Monkey on
    Gojira2.png
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    manwiththemachinegunmanwiththemachinegun METAL GEAR?! Registered User regular
    edited January 2010
    Here's the Hijackthis log:
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:20:19 PM, on 1/12/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal

    Running processes:
    E:\WINDOWS\System32\smss.exe
    E:\WINDOWS\system32\winlogon.exe
    E:\WINDOWS\system32\services.exe
    E:\WINDOWS\system32\lsass.exe
    E:\WINDOWS\system32\nvsvc32.exe
    E:\WINDOWS\system32\svchost.exe
    E:\WINDOWS\System32\svchost.exe
    E:\WINDOWS\system32\spoolsv.exe
    E:\Program Files\GIGABYTE\EnergySaver\GSvr.exe
    E:\Program Files\Java\jre6\bin\jqs.exe
    E:\Program Files\Common Files\LightScribe\LSSrvc.exe
    E:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
    E:\WINDOWS\system32\svchost.exe
    E:\WINDOWS\Explorer.EXE
    E:\WINDOWS\RTHDCPL.EXE
    E:\WINDOWS\SOUNDMAN.EXE
    E:\Program Files\Winamp\winampa.exe
    E:\Program Files\Java\jre6\bin\jusched.exe
    E:\WINDOWS\system32\RUNDLL32.EXE
    E:\WINDOWS\system32\wscntfy.exe
    E:\Program Files\Common Files\SupportSoft\bin\bcont.exe
    E:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    E:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    E:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R3 - URLSearchHook: DeviceVM Url Search Hook - {0063BF63-BFFF-4B8F-9D26-4267DF7F17DD} - E:\WINDOWS\system32\dvmurl.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - E:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - E:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
    O4 - HKLM\..\Run: [GEST] =
    O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [WinampAgent] "E:\Program Files\Winamp\winampa.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "E:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE E:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE E:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKCU\..\Run: [Steam] "e:\program files\steam\steam.exe" -silent
    O4 - HKCU\..\Run: [LightScribe Control Panel] E:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
    O4 - HKCU\..\Run: [Desktop Software] "E:\Program Files\Common Files\SupportSoft\bin\bcont.exe" /ini "E:\Program Files\ComcastUI\Desktop Software\uinstaller.ini" /fromrun /starthidden
    O4 - HKCU\..\Run: [Google Update] "E:\Documents and Settings\Owner\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - E:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownload/srl/3.0.0.0/srl_bin/sysreqlab3.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1238110221812
    O17 - HKLM\System\CCS\Services\Tcpip\..\{3B772FA2-CC2D-4D6E-A0C3-2A2E5051EF93}: NameServer = 4.2.2.2,4.2.2.3
    O17 - HKLM\System\CS1\Services\Tcpip\..\{3B772FA2-CC2D-4D6E-A0C3-2A2E5051EF93}: NameServer = 4.2.2.2,4.2.2.3
    O17 - HKLM\System\CS2\Services\Tcpip\..\{3B772FA2-CC2D-4D6E-A0C3-2A2E5051EF93}: NameServer = 4.2.2.2,4.2.2.3
    O23 - Service: GEST Service for program management. (GEST Service) - Unknown owner - E:\Program Files\GIGABYTE\EnergySaver\GSvr.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - E:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - E:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - E:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - E:\WINDOWS\system32\nvsvc32.exe

    --
    End of file - 5201 bytes

    I did a full scan with Malwarebytes, but no scanner is 100% I know.
    Tejs wrote: »
    Check to see if there are new network drivers you need to download. Also open device manager and see if anything is showing a problem.

    Are any of the PC games you are playing utilizing the internet?

    Not to my knowledge no, just LIVE. Where would I find these drivers if I needed them?

    This is a custom built computer a friend put together to me, all the components are new, so it shouldn't be hardware breakdown methinks. Again, every program is working fine. And the speed is great even on the internet, CPU output is only at 2% even with Google Chrome running. But when it locks up, it locks up hard. I'd almost feel better knowing it was Malware, because I've purged that stuff before. However, here the lockups are almost exclusively random when using an online browser, there are no pop ups or redirects, and the speed hasn't been slowed at all. Games and other applications run just as they did before.

    Wasn't having any lock ups at all until about a week ago. Can't think of anything in particular that change. No new downloads or stuff that was suspect either.

    Edit: Well, just had another freeze. This time while running a video on Gametrailers. Again, not sure what's going on, but it's rather screwy.

    manwiththemachinegun on
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    manwiththemachinegunmanwiththemachinegun METAL GEAR?! Registered User regular
    edited January 2010
    Okay, after a bit of further research and recalling, the problem all started when I upgraded Java. Assuming both Firefox and Chrome use that, that would explain the sudden freezing and crashing.

    I disabled Javascript and Java, and haven't had a crash yet. But that raises another problem, I really have no idea how to fix it. Any thoughts would be welcome.

    manwiththemachinegun on
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    TejsTejs Registered User regular
    edited January 2010
    Okay, after a bit of further research and recalling, the problem all started when I upgraded Java. Assuming both Firefox and Chrome use that, that would explain the sudden freezing and crashing.

    I disabled Javascript and Java, and haven't had a crash yet. But that raises another problem, I really have no idea how to fix it. Any thoughts would be welcome.

    Are you a Java programmer? If not, uninstall that thing. JavaScript is different than Java and is relatively harmless.

    Tejs on
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    manwiththemachinegunmanwiththemachinegun METAL GEAR?! Registered User regular
    edited January 2010
    Pfft, well, so far so good. Youtube and GT videos are loading fine, and no more hard crashes. Hard to believe I had this much trouble over one little program, but that's computers for ya.

    Thanks for the help folks.

    manwiththemachinegun on
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    manwiththemachinegunmanwiththemachinegun METAL GEAR?! Registered User regular
    edited January 2010
    WRRYYYY!

    Still... not fixed.

    Though thankfully it seems a bunch of people seem to be having this problem. Something about a DNS purge and updating Flash are listed as potential solutions.

    To restate, things will be running fine, but then I'll click a link, scroll on a page, or watch a video, really doesn't matter what, and then the whole system locks up requiring a hard reset. This is for Chrome and Firefox, haven't tried IE yet.

    manwiththemachinegun on
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