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PS3 - A Serious Error Has Occurred

sushiboysushiboy Registered User regular
edited January 2010 in Games and Technology
I got the "A Serious Error Has Occurred" message a few weeks ago. I restored the file system, and all was well. Now a few days ago it started doing it again and none of the recovery options do anything to help. "Restore File System" tells me that the hard drive is corrupted and needs to fix it, but it keeps coming up with the red screen. I restored the file system several times and every time it told me the hd is corrupted. I bought a new hd for it and went through the process of installing it. Ran the 3.15 update from an external drive like it wanted me to, then oh crap its the serious error red screen again. Restore File System tells me that the hd is corrupted even though it is brand new. What gives? How can I tell if this thing is under warranty? (I think it is over 6 months old) What is an average Sony charges for PS3 repairs?

Wii - 5850 0852 0940 2934
AC:CF - 1032 4742 8889
PM me if you add any of my codes
sushiboy on

Posts

  • themightypuckthemightypuck MontanaRegistered User regular
    edited January 2010
    I don't mean to sound like a douchebag, but isn't there a number you can call?

    themightypuck on
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  • ChanceChance Registered User regular
    edited January 2010
    Could be wrong, but I believe the Sony warranty is one year.

    After that, it's $150 for them to repair it in the US, $180 in Canada.

    Chance on
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  • FlapkeFlapke Registered User regular
    edited January 2010
    If the hard-drive is busted, you could just replace it yourself. Saves you $100.

    Flapke on
  • themightypuckthemightypuck MontanaRegistered User regular
    edited January 2010
    Flapke wrote: »
    If the hard-drive is busted, you could just replace it yourself. Saves you $100.

    But
    sushiboy wrote: »
    I bought a new hd for it and went through the process of installing it. Ran the 3.15 update from an external drive like it wanted me to, then oh crap its the serious error red screen again. Restore File System tells me that the hd is corrupted even though it is brand new.

    themightypuck on
    “Reject your sense of injury and the injury itself disappears.”
    ― Marcus Aurelius

    Path of Exile: themightypuck
  • FlapkeFlapke Registered User regular
    edited January 2010
    Yeah ok, but it's easier to check with another drive than it is to send the whole thing back to Sony.

    Flapke on
  • PeregrineFalconPeregrineFalcon Registered User regular
    edited January 2010
    Now, when you did the "File System Restore" - was this off the XMB, or did you do a total system restore via the Recovery Menu?
    PS3 Recovery Menu

    PeregrineFalcon on
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  • MagicPrimeMagicPrime FiresideWizard Registered User regular
    edited January 2010
    My HDD crashed a few months back. Lost all my old saves from the year+ i've had the system.

    Broke my heart. But the conditions around the mishap was obvious. My wife had a space-heater and a hair drier plugged in to a socket that was on the same breaker as the socket where the TV/PS3 is plugged in and was watching a blue-ray.

    Needless to say the breaker popped while the HDD was being written to and the dice rolled up a corrupted HDD. Had to format the thing.

    Its working fine now.

    MagicPrime on
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  • sushiboysushiboy Registered User regular
    edited January 2010
    Now, when you did the "File System Restore" - was this off the XMB, or did you do a total system restore via the Recovery Menu?


    I cant even get into the XMB. I did it through the Safe Mode or Recovery Mode or whatever it is called.

    If the hard-drive is busted, you could just replace it yourself. Saves you $100.


    I did. Got a hell of a deal on one from Newegg, but the PS3 says that is corrupted too. Formatted it, and went through the recovery options all multiple times.

    it's $150 for them to repair it in the US


    Fuck.

    isn't there a number you can call?


    Its out of warranty, so I would like to fix it myself if I can. I haven't found a solution yet though. Maybe I can convince them to fix it for free since I am pretty sure 3.15 busted it. I didnt have any problems until I put 3.15 on. I have been reading about other peope with the exact same problem ever since they upgraded to 3.15.

    sushiboy on
    Wii - 5850 0852 0940 2934
    AC:CF - 1032 4742 8889
    PM me if you add any of my codes
  • Descendant XDescendant X Skyrim is my god now. Outpost 31Registered User regular
    edited January 2010
    If it's only 6 months old, it's not out of warranty. Call Sony.

    Descendant X on
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  • pheknophekno Registered User regular
    edited January 2010
    Maybe you should have updated the firmware from the PSN instead of a file on an external hard drive. It could be that the file you're updating from on your external drive is hosed. Just a thought.

    phekno on
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  • sushiboysushiboy Registered User regular
    edited January 2010
    I cant update the firmware from PSN. The only option at this point is from an external drive. Originally when I first got 3.15 it was rom PSN.

    sushiboy on
    Wii - 5850 0852 0940 2934
    AC:CF - 1032 4742 8889
    PM me if you add any of my codes
  • sushiboysushiboy Registered User regular
    edited January 2010
    Well, looks like I will be getting warranty repair on this thing. Sony didnt want to honor the warranty, as I didnt have the POP. I went to Best Buy (where I got it) (yes I know, Best Buy sux, but they were having a $50 off PS3 sale) and they not only hooked me up with the POP, but also ALMOST gave me a brand new PS3 Slim! The cheerleader at the customer service counter told me to just go grab another system. I was so hyped up that a) I was getting another system and b) I didnt need to wait for Sony to fix my busted one. Then I came back to the counter and got disapointed big time. She showed me a message that came up on the screen when she was processing the exchange. Aparently Best Buy wont exchange em any more unless you buy the extended warranty or whatever. Yea, I realize that is procedure, but she said that is the first time she got that message and has exchanged a ton of PS3s and 360s without the extended warranty. Oh well, at least I got the POP and the prepaid shipping box should be at my houe tonight when I get home so I can send it out.

    sushiboy on
    Wii - 5850 0852 0940 2934
    AC:CF - 1032 4742 8889
    PM me if you add any of my codes
  • pgiorlandopgiorlando Registered User new member
    Hey. Just wanted to say that I know it's way after the fact but in case anyone looks at this thread in the future. The fix to the PS3 equivalent of XBoxs red ring of death is only to send it in I'm afraid. I went through the process of buying a new HDD and all and it still had the same error.

    Here are some links that back this up:
    http://answers.yahoo.com/question/index?qid=20091231084002AAfwolS
    http://community.us.playstation.com/t5/Support-General/RED-SCREEN-THAT-SAYS-A-SERIOUS-ERROR-HAS-OCCURRED-CONTACT/td-p/36942028

This discussion has been closed.
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