Steam and account disputes

bowen

So, my bank did a chargeback on something I ordered on steam because they thought it was fraudulent. Cue to my account being banned and me going through the motions to get it unbanned. I've talked to all parties involved and the charge has been cleared, but Steam still thinks it's in Limbo because the "chargeback" status is still there. I told them to just reprocess the payment again, as I was told to by my bank, and they refuse completely and tell me I have to get my bank to refund the payment and give the money back.

Is this a common thing? Is there anyway I can speed this up? Seriously how many people with fraudulent accounts actually try tech support in this route? Seriously is there any difference between "giving back that thar money from the original transaction" and "rerunning the transaction to make it post."

Wezoin

Probably costs them an extra 50cents or something for the creditcard processing, might be a principle thing rather than Valve really needing that 50cents.

bowen

I figured this was it, I did write a nasty response in the trouble ticket that it seems rather redundant that I'm having to back back and forth between them and they're both telling me to tell the other one to reverse it and try again.

I very much doubt any scammers would've gone to this length to get the situation resolved. I don't doubt they get their fare share of scams though, just them questioning the legitimacy of my claim at this point and running through nothing but their standard cut and paste responses.

I even caught them telling me something that didn't happen. They claimed PayPal still was holding it up, well golly gee I haven't used paypal in 6 years.

Darkewolfe

Honestly, they'd probably like to write you a nasty e-mail for using a bank that would do a chargeback in that situation, rather than denying the processing of the payment originally. I've never heard of using a chargeback in a situation like that, as just an automated process.

bowen

If I had known they would do the chargeback without telling me I would've done something different. It still doesn't stand to reason why they won't just repost it. It's not like I'm going "oh yeah try one of these 10 cards, they're all totally mine"

neville

Its your bank, tell them to do what Valve told you they want or you'll take your business elsewhere.
It'll solve it.