The new forums will be named Coin Return (based on the most recent vote)! You can check on the status and timeline of the transition to the new forums here.
The Guiding Principles and New Rules document is now in effect.
Battle.net account Hackered (Mysterious Solutionationed)
erraticrabbit
Registered User regular
Registered User regular
So I got an two emails from blizzard today. One was a password reset email, the other was an account suspension (3 hr) notification in WoW. I haven't played WoW since the first month it was out in '06. I was able to change my password to something else through the link in the first email, but I can't actually get into my account anymore because whoever accessed it put an authenticator on it. It asks to put the code it generates in after I put the new password I used.
The help lines are busy due to high traffic, and obviously my email to billing isn't going to get a reply for a while.
What the hell happened? The only sites I visit related to any blizzard product is teamliquid to watch streams. Nothing at all for years related to WoW. The only thing I've done with my account is register my games there and apply to the beta's in the last month.
The help lines are busy due to high traffic, and obviously my email to billing isn't going to get a reply for a while.
What the hell happened? The only sites I visit related to any blizzard product is teamliquid to watch streams. Nothing at all for years related to WoW. The only thing I've done with my account is register my games there and apply to the beta's in the last month.
erraticrabbit on
0
Posts
edit: goto the blizzard website fraud section and read all about it
was the first. linked to battle.net, where I changed my password to a random series of number and letters that I don't use as a password anywhere else.
"WoWAccountAdmin@blizzard.com" <WoWAccountAdmin@blizzard.com
is the second, notifying of this 3 hr susp.
Even if the first was a phish (which it wasn't, it links to the real us.battle.net site) that doesn't explain why my battle.net account now has an authenticator, because even if we assumed that it WAS a phish, they still don't have my password
password link in the first email. Even if it was phishing, they didn't get my password from it because I used a random one, and it did not ask for the old password.
It was an automatic deal. They will have also added an authenticator to your account so all you can do now is sit tight and wait for a reply.
For in game tickets you're looking at a 3 day response almost, so their email wait times will be astronomical.
The three-hour suspension is also fake.
Could you post the full text of both emails here, stripped of any links or private information?
ill post my copys in a few mins
1st
So we have to inform you visit our website( http://www.wowaccou-battle.net ) fill out some information to facilitate our investigation.
If you can not tie in with our soon we will have to temporarily lock your account.
Sincerely,
Blizzard, Inc.
Copyright @2010 Blizzard, Inc. All rights reserved.
2nd
This is an automated notification regarding your World of Warcraft account. Your account options was recently modified through the Account Management website.
If you made this change to your subscription type, please disregard this automatic notification.
*** If you did NOT make any changes to your account or subscription, we recommend you login to Account Management at the following link to review your account settings:
http://www.worldofwarcraft.com/account/billing/
If you cannot sign into Account Management using the link above, or if unauthorized changes continue to happen, please contact Blizzard Billing & Account Services for advanced assistance.
Billing & Account Services can be reached at 1-800-59-BLIZZARD (1-800-592-5499 Mon-Fri, 8Am-8PM Pacific Time) or at billing@blizzard.com.
Account security is solely the responsibility of the accountholder. Please be advised that in the event of a compromised account, Blizzard representatives will typically lock the account. In these cases the Account Administration team will require faxed receipt of ID materials before releasing the account for play.
Regards,
The World of Warcraft Support Team
Blizzard Entertainment
http://www.blizzard.com/support/wowindex/
the first link actually goes to http://www.support-billing-warcraft.com/ so yea looks legit. its not
Crovax.436 Steam: Crovaxan
Be sure you email their account admin staff rather than just the general customer service email; I traded 3-4 mails with their reps back in the day, and they always got back to me within 24 hours.
that's why we call it the struggle, you're supposed to sweat
If it just told you that you were suspended and see you in 3 hours then you were suspended.
We have reset the password for the Battle.net account associated with this email address. To choose a new password, please click the following link and follow the instructions:
the link
If you did not request the reset, it is possible that this Battle.net account has been accessed by someone not authorized to do so. If you notice issues with the Battle.net account or associated games after logging in with your new password, please contact the appropriate support department for assistance immediately: 'nother link
Please remember that it is your responsibility to keep your login information confidential. You may not share access to the account with anyone who is not expressly permitted in the Battle.net Terms of Use and the Terms of Use for the games you play. You are also responsible for every use of your login information, whether you have authorized it or not.
Billing and Account Services can be reached directly at 1-800-592-5499. Players in Australia and Singapore should call 1-800-041-378 and 800-2549927 respectively if unable to connect via the first number. Our representatives are available Sunday through Saturday, between 8:00AM and 8:00PM Pacific Time.
COMPUTER AND ACCOUNT SECURITY:
For your own protection, we encourage you to keep the following security tips in mind when using any computer on which you play World of Warcraft:
Before you log back into your account, you will want to review the following page which has details regarding Trojans/Viruses, and how to recover account information or recover in-game items or characters: [link
We highly recommend adding a Battle.net Authenticator to an account as it is the highest level of security we currently offer. For more information, please visit: [url]link
It is very important that you review the security precautions here to assist you with any current or future compromises: ([/url]link
Thank you,
Blizzard Entertainment
The link text is the same as what it links to (copied from browser after clicking the link in email) link
Next is the wow susp email, which I did not perform any action on other than read. From "WoWAccountAdmin@blizzard.com" <WoWAccountAdmin@blizzard.com>.
Para los clientes españoles: Por favor vayan hasta el fin de este correo electrónico
Account Name: My Account
Account Action: 3 hour suspension and password reset
Reason for Action: In-Game Chat Policy Violation - Advertisement and Spamming
This suspension happened because a character on the account above repeatedly abused World of Warcraft's in-game chat system. This abuse includes advertising third party services/websites and repeatedly spamming in-game chat channels.
To prevent further harm to the game and the account you use, the account has been suspended for 3 hours and the password was reset. You do not need to reply to this email, as the account will automatically become available again once the 3-hour suspension period has ended. It may take up to one hour for our system to generate and send the new password. If you have not received a password within one hour of this message's delivery, please check your Spam, Junk, or Suspect Mail folders. If you are still unable to locate the email containing your new password, please contact us using this form: http://us.blizzard.com/support/webform-us.xml.
Account compromises most often occur when a player shares login information with an unauthorized third party or plays on a computer that has a virus, Trojan, or key-logger. We recommend you read and apply the following tips to protect yourself and the account.
- Unauthorized Account Access Policy: http://us.blizzard.com/support/article/20460
- World of Warcraft Account Security: http://us.blizzard.com/support/article/20572
- Computer Security: http://us.blizzard.com/support/article/21118
- Email Address Security: http://us.blizzard.com/support/article/28585
Please be aware that if unauthorized access to this account continues after the recovery process is complete, it may lead to further action against the account. For more information, please review the World of Warcraft Terms of Use (http://www.worldofwarcraft.com/legal/termsofuse.html).
Regards,
Account Administration
Blizzard Entertainment
www.worldofwarcraft.com
After I changed my password in the first email's link (by inserting, twice, a random number and letter combo password which is not used by me anywhere else, I received an acknowledgement from "Blizzard Entertainment" <noreply@blizzard.com> that I had done it. The text follows:
This is an automated notification regarding the recent change(s) made to your Battle.net account: my email
Your password has recently been modified through the Account Management website.
*** If you made this password change, please disregard this notification.
However, if you did NOT make any changes to your password, we recommend you contact Blizzard Billing & Account Services for assistance keeping your account as secure as possible.
For more information, click here for answers to Frequently Asked Questions or to contact the Blizzard Billing & Account Services team.
Account security is solely the responsibility of the accountholder. Please be advised that in the event of a compromised account, Blizzard representatives typically must lock the account. In these cases the Account Administration team will require faxed receipt of ID materials before releasing the account for play.
Sincerely,
The Battle.net Account Team
Online Privacy Policy
I can log into battle.net with the new random password, but cannot access my account because of the authenticator they attached to it. I suspect this nonsense is wow-related, but as I haven't accessed wow stuff in over two years I don't know how it happened. I'm baffled.
They will sometimes get your password and details and not use them for years, they've so many accounts to get through and so little time.
gack. got it
Tell them that your account was compromised and it should be all good.
This is your thread (see section 6.3 as well). I do not envy you, this will take a long time.
their phone lines have been busy for the last three hours, and I sent the email to billing about two hours ago... now I wait.
I'm not concerned about what they did with my wow stuff, since the highest lvl guy in there was 35, and was poor even for '06 wow standards.
My concern here is Starcraft Beta
that's why we call it the struggle, you're supposed to sweat
They cast a shadow like a sundial in the morning light. It was half past 10.
They also changed my gmail account password, but that didn't take much to fix.
After a few days of not being able to reach phone support due to their 'we're hammered' message, I finally got a reply to my email: "After reviewing your email, our records indicate that your situation has already been resolved"
I was about to nerdrage, but figured I'd try to log on and see if by some fluke it WAS fixed... and it was. My wow account had some number of days left on an expansion trial and isn't accessible to manage due to bannage/lockage/suspension. I hope it's banned so that wow spammers won't get anything out of screwing me up again.
Now for another password change and continued monitoring for sweet, sweet starcraft beta.