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I was planning a trip to England with a friend, she had to ditch out Friday because of personal reasons, and I have another friend who would like to take her place. The flights are booked through Air Transat, and the flight doesn't leave until May 4th, returning the 22nd. On their website, under terms and conditions, I'm sure it said there was $150 fee for name changes on Friday when she told me. I checked again and today it says that tickets are "non-returnable and non-transferable", but it has "Modifications may be made up to 21 days before the departing flight for $150." So I called to ask if the name could be changed, and he went on about how they're non-transferable and modifications are only for date changes.
Basically, is there any way around this? The ticket is still 50% refundable (according to their website, their terms seems to contradict themselves ALOT), but it would be nicer to just pay the $150 to change it rather than the $950 they now want (the tickets were only $700 when we bought them.) On top of that I really want to know why they can't do a name change this far out from the trip, I just can't find a logical reason.
Seriously - thats the primary excuse given now. Changing/altering flight info before the date, but after purchase, theoretically, allows for someone to limit the amount of time the Gov. has time to check up on the passenger manifest.
Does it suck? Yep.
Is it in any way related to what any terrorist attack has ever done? Nope.
Isnt that totally illogical?!? Welcome.
The 21 day limit is indeed for adjustments - you an adjust lots of things:
You can adjust seating - isle, window, or bitch seat
You can move up to first class, to Business Class, or back to Coach.
You can even change the time of the flight.
The one thing you cannot change is Identity.
And yeah, you can buy a flight at the counter still (minutes before a departure)- with your ID. Once you buy it, even if someone is standing next to you, its still non-transferable.
Simply put - in their eyes - There is a difference between recording the transaction at the actual point of sale..ie when they report it to Uncle Sam, vs an update to a secondary database in a local terminal.
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Seriously - thats the primary excuse given now. Changing/altering flight info before the date, but after purchase, theoretically, allows for someone to limit the amount of time the Gov. has time to check up on the passenger manifest.
Does it suck? Yep.
Is it in any way related to what any terrorist attack has ever done? Nope.
Isnt that totally illogical?!? Welcome.
Also, considering they will sell tickets for a flight up to 3 hours before takeoff... I don't think that excuse works at all.
Not a matter of can't, it is a matter of won't. Its about money.
You can adjust seating - isle, window, or bitch seat
You can move up to first class, to Business Class, or back to Coach.
You can even change the time of the flight.
The one thing you cannot change is Identity.
And yeah, you can buy a flight at the counter still (minutes before a departure)- with your ID. Once you buy it, even if someone is standing next to you, its still non-transferable.
Simply put - in their eyes - There is a difference between recording the transaction at the actual point of sale..ie when they report it to Uncle Sam, vs an update to a secondary database in a local terminal.