The new forums will be named Coin Return (based on the most recent vote)! You can check on the status and timeline of the transition to the new forums here.
The Guiding Principles and New Rules document is now in effect.
XBox 360 HD Problem
RT800
Registered User regular
Registered User regular
So I've had my XBox 360 for a while now. Maybe a year. I hooked it up to my TV using an HD cable I bought (I don't know what type or any specifics about the cable). All I know is it wasn't a Microsoft XBox HD AV Cable. It's worked pretty well till recently.
About a week ago, the TV started to seemingly randomly lose the HD signal and go blank. I figured something was wrong with the HD cable and jiggled the wire, which restored the signal. I also used a borrowed HD cable to make sure, and the signal came through fine without any further interruptions on that cable. Alas, I had to return that cable to it's owner. I continued using my old cable, jiggling the wire whenever the signal was lost.
So today the signal went out again. I jiggled the wire as usual, but instead of restoring the signal, my XBox 360 shut itself off. I turned it back on, but no amount of adjustment to the wire would restore the video.
I borrowed another cable again but it wouldn't transmit the signal either. I confirmed that there was nothing wrong with either my television or the borrowed cable by hooking them up to my PS3. The signal came through fine on that machine.
The XBox turns on and I can play using analogue, but the picture is obviously less... good.
I fear that somehow the HD port on the XBox broke, though I don't know how. I was never forceful in jiggling the wire, and besides, I only ever jiggled it at the port near the television, not the XBox. Could simply using an inappropriate HD cable do this? It's worked fine for months.
Can it be repaired? Who would repair it? I bought it at Wal-Mart and I'm not sure repairs are their thing.
They might replace it, but wouldn't I lose all my DLC, achievements, Save Games, Etc?
Thanks.
About a week ago, the TV started to seemingly randomly lose the HD signal and go blank. I figured something was wrong with the HD cable and jiggled the wire, which restored the signal. I also used a borrowed HD cable to make sure, and the signal came through fine without any further interruptions on that cable. Alas, I had to return that cable to it's owner. I continued using my old cable, jiggling the wire whenever the signal was lost.
So today the signal went out again. I jiggled the wire as usual, but instead of restoring the signal, my XBox 360 shut itself off. I turned it back on, but no amount of adjustment to the wire would restore the video.
I borrowed another cable again but it wouldn't transmit the signal either. I confirmed that there was nothing wrong with either my television or the borrowed cable by hooking them up to my PS3. The signal came through fine on that machine.
The XBox turns on and I can play using analogue, but the picture is obviously less... good.
I fear that somehow the HD port on the XBox broke, though I don't know how. I was never forceful in jiggling the wire, and besides, I only ever jiggled it at the port near the television, not the XBox. Could simply using an inappropriate HD cable do this? It's worked fine for months.
Can it be repaired? Who would repair it? I bought it at Wal-Mart and I'm not sure repairs are their thing.
They might replace it, but wouldn't I lose all my DLC, achievements, Save Games, Etc?
Thanks.
RT800 on
0
Posts
This cable was also losing signal when used with my PS3 so I believe there's something genuinly wrong with the cable, but now something's also wrong with my XBox.
That would make it an HDMI cable. You certainly don't have to buy an "official" 360 cable for that.
Is it under warranty?
The cable isn't. I didn't even know you could get a warranty for a cable. But even so, I tried a different HDMI cable and still no signal.
Get a memory card, transfer the saves. I'm pretty sure the achievements are linked to your gamer tag. Whenever you log in, they should upload to Live.
Hopefully memory cards aren't too expensive.
Thanks for the advice.
Don't buy a memory card. They updated the 360 to allow you to use USB thumb drives now.
Boot it up last week, TV card is getting nothing, or just junk green / grey lines. I reboot the card, reboot the computer, unplug and replug the S-video.. nothing. Take the A/V port out and back in.. nothing.
What fixed it was rebooting the 360. Output to S-video just fine after that.
So before you go replacing, try unplugging your 360 for a bit to make sure it's just not some sort of weird electrical issue. Unplug the PSU from power, unplug the PSU from the 360, let the capacitors drain out.
Can you try the component cables too? It might be the e74 error. Which has to do with the graphics engine. And like Figgy said don't buy a memory card. You can used any external harddrive or thumb drive!
This was probably a bad idea. I'm sure all 360's are not equal, but the HDMI cable locks pretty firmly into the slot on mine. Jiggling and/or moving the wire at the connection point runs the risk of loosening/breaking the port. Suddenly your bad wire becomes a broken video port.
Unless you bought an extra warranty directly from Wal-mart, you would log onto the microsoft Xbox website and go through the repair request process. While I haven't done this myself, one of my buddies did. I believe you can select to either have them fed-ex you an empty box for you to fed ex it back to them in, or if you have an empty box handy, you can just print the shipping label and fex ed will pick it up.
The only way I can think you might lose something is if you have an arcade version and all your save games are on the built in Memory Unit and they decide replacing your Xbox is easier than fixing it. When my buddy sent his in, he didn't lose a thing (The video card in his 360 burnt out). Either way, unless you're trying to cancel a subscription to something, Microsoft's Xbox tech support has been good from what I hear.