I been working for a large hotel chain for going on four years or so. I started of in reservations and have moved my way up to several different departments.
I have to say that I always been great at my job. Granted, this is because I feel is one of those jobs that a monkey could do, but still, all my managers have always loved me, and every position that I have applied I gotten.
Till now.
Last year I landed in the complaint department of the company, and in a day to day basis everything's going good. I continue to get high monthly scores, get monetary bonuses, and my manager once again thinks I'm the bees knees. Enough that when higher positions open up, she has recommended me and has asked me to apply.
Aaaand all three times I done so, I been passed over. The usual "not enough experience" thing. This last one specially hurts, as I thought that the position applied for was a perfect fit for me.
The annoying thing is that they always say the same thing "we think you're great, you have high scores, but we were looking for someone with more experience".
This, along with some managerial shenanigans(vacation time not entered, supervisor for department ignores issues, etc) has killed a lot of my spirit for the company. I'm really considering asking to be moved departments, even if it means taking a dollar paycut.
My question is, how can I address this sort of thing with my manager without sounding like I'm whining?
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Ultimately, start applying for jobs that are going to progress your career, even if they're at different companies. Being loyal to your company has some weight, but you will eventually need to move on if you can't get what is best for you there.
Also, has management changed in the time you've been working there?
It's possible they're looking for specialized experience for those positions, and you just don't have it. Definitely talk to your manager (who may be able to find out if there were uncommunicated requirements), and give HR a ring, and see if there's anything else you can do to make yourself more desirable for these jobs.