Sony Loves Its Customers! (actually no)

Giganticus

http://www.avsforum.com/avs-vb/showthread.php?t=789061

ragedogg69 wrote:

Just got off the phone with Sony Support. Because I have a generic brand of component cables, instead of officially licensed Sony components, Sony has voided the warranty on my PS3 and will only replace it for $150 dollars!

Their product fails, yet they wiggle out of responsibility. Yeah Im sure that component cables can kill a system. and even if that were the case. What does that say about the system if it can be killed so easily.

So now my system boots up and sits there with a blank screen.

Thank god I kept the receipt. Target allows for exchanges for 90 days or full refund.

My hats off to Target for sticking with their policy. My middle finger to Sony for shirking theirs.

Figured a warning to all of you. If you have issues. LIE! Tell them everything is licensed Sony accessories.

Well, wow. And I thought Microsoft was stingy with their warranty handouts.

Essentially, if you use third-party cables, your PS3's warranty is void. Don't want to pay $50 for a HDMI cable? Well too fucking bad! If you don't buy the official super-expensive Sony version, you get canned. Ain't that a fantastic gift from Sony to it's early adopters?

Well anyway, enjoy.

corcorigan

Pretty sure that's probably bordering on illegal...

Well we all learnt a lesson here... Sony actually want to go bankrupt.

Oden

twelve pages of "sony sux lol" ensues

thunderclump

If tech support ask you if you have used any third party accessories, always, ALWAYS say no.

There's no way that saying you had will have good results.

Szechuanosaurus

So, do you need a Sony TV set as well? I think my power is supplied by Scottish Gas, should I be looking for a Sony-approved Utilities provider? And what about my sofa? I think that came from John Lewis. Should I avoid sitting on that when I play on my PS2?

Agentflit

Szechuanosaurus wrote:

So, do you need a Sony TV set as well? I think my power is supplied by Scottish Gas, should I be looking for a Sony-approved Utilities provider? And what about my sofa? I think that came from John Lewis. Should I avoid sitting on that when I play on my PS2?

Might as well just have Ken play for you. Sony hands.

Don't both Microsoft and Nintendo have a "no support if you use 3rd party accessories" policy as well? I recall the GBA manual having a bunch of warnings about using unspoorted stuff. I doubt it applies to something as minor as video cables though.

Szechuanosaurus

Agentflit wrote:

Szechuanosaurus wrote:

So, do you need a Sony TV set as well? I think my power is supplied by Scottish Gas, should I be looking for a Sony-approved Utilities provider? And what about my sofa? I think that came from John Lewis. Should I avoid sitting on that when I play on my PS2?

Might as well just have Ken play for you. Sony hands.

I looked at it with my non-Sony-regulation eyes. WARRANTY VOID

Szechuanosaurus

Let's make some noise about this and get Sony to publicly apologise. I've got nothing better to do today.

Tube

Or we could find something better to do with our lives.

This is probably just one single Sony employee fucking up. I know everyone wants an excuse to go "lol sony" or "lol EA" but it's just beyond tired at this point.

Szechuanosaurus

No, really:

Szechuanosaurus wrote:

I've got nothing better to do today.

Meiz

Cardboard Tube wrote:

Or we could find something better to do with our lives.

This is probably just one single Sony employee fucking up. I know everyone wants an excuse to go "lol sony" or "lol EA" but it's just beyond tired at this point.

I kind of like reading up on current shenanigans though.

Not like I'll participate in the burning of Sony. I've already said my peace.

elkatas

Cardboard Tube wrote:

This is probably just one single Sony employee fucking up. I know everyone wants an excuse to go "lol sony" or "lol EA" but it's just beyond tired at this point.

It's fairly common that EULA has section that clearly states you lose your warranty if you use 3rd party solutions instead of official ones. Printers, scanners, faxes, mouses, consoles, etc. all have it in form or another. Of course, section like this doesn't mean mean shit in Europe, but in USA it is perfectly legal and bind customer.

Rook

There was a thread on here earlier with is in. Basically it's fairly standard for hardware manufactuers to void warrentys if third party goods are used (what, you plugged in a $2 psu and now you want me to fix it?). The simple answer is to lie about it if you need to claim on warrenty.

Meiz

elkatas wrote:

Cardboard Tube wrote:

This is probably just one single Sony employee fucking up. I know everyone wants an excuse to go "lol sony" or "lol EA" but it's just beyond tired at this point.

It's fairly common that EULA has section that clearly states you lose your warranty if you use 3rd party solutions instead of official ones. Printers, scanners, faxes, mouses, consoles, etc. all have it in form or another. Of course, section like this doesn't mean mean shit in Europe, but in USA it is perfectly legal and bind customer.

There's no legislation whatsoever that states that a EULA is a legally binding document or that it isn't. You'd have to go to court to find out.

Basically what this person should be doing is calling Sony, every day until they cave.

Giganticus

Also for hardware EULA is completely overridden by the law of the land. Much more so than a software EULA. They have to prove that the fault of your hardware was caused by the third party device.

Also, once I traded in a modchipped Xbox for a non-modchipped one for P&P off Microsoft, after telling them that I got it as a present already modchipped and was scared of going online. They were happy to send me a coffin.

Rohaq

If the warranty is legally enforced (e.g. here in the UK electronic equipment must be covered by a year's warranty against faults by the manufacturer), then they cannot simply deny you the return because you plugged in a Pelican controller/whatever, they'd have to prove that was the cause of the fault before they can void the warranty and start charging you, otherwise you can get lawyers involved.

That said, I'm unsure as to how it would be covered outside of a legally enforced warranty, with warranty terms stated by the manufacturer. Anyone here with lawyer types skills care to interject?

elkatas

Meiz wrote:

There's no legislation whatsoever that states that a EULA is a legally binding document or that it isn't. You'd have to go to court to find out.

I'm not expert in law by any means, but by my understanding, our legal systems are quite different when it comes to contracts. US follows anglo-saxican tradition, Europe follows western tradition. Basic idea in anglo-saxican system is that everything that is written to contract binds both sides, if it isn't blatantly illegal, unfair or impossible. Of course what is blatantly illegal, unfair or impossible is matter of debate. But anglo-saxican tradition is main reason why most US companies want to cover pratically everything in their EULAs.

In english tradition, in the other hand, both parties always have certain basic rights when they write contract. These rights are always there and can only be improved, and can't ever be ignored. Even if both parties have agreed that they don't use certain basic rights, they are used, which often results in problems when matter is discussed in the courtroom.

Dashui

I thought we already had this discussion in another thread? In fact, I know we did.

twelve pages of "sony sux lol" ensues

sony sux lol!

Shlank

According to some more reading I did on this it's not actually because it's a third party set of cables. It's because it's an unlicensed set of third party cables.

Disenchanter

When I used to work at Best Buy, they MADE us inform customers that Sony/Nintendo/Sega/Macrosoft's warranties are totally voided should you use any non-licensed accessories, from power cord to memory cards. This ofcourse was mostly a process to use in order to sell the Best Buy Service/Replacement plans.

It is rare, but if you read through all the paper that came with your system, it is stated in there. Ofcourse most of us trash most everything along with the box.

*edit* oh, and that 150 for repairs most likely does not include the shipping both ways you are going to have to shell out aswell.

DietarySupplement

Cardboard Tube wrote:

Or we could find something better to do with our lives.

This is probably just one single Sony employee fucking up. I know everyone wants an excuse to go "lol sony" or "lol EA" but it's just beyond tired at this point.

Thank you, sir.

Unco-ordinated

I'm no expert but I'd say it depends entirely on who you end up talking to.

But even then, couldn't he just ring them up a second time and hope he doesn't get an asshole again? Or just lie and say he used licensed component cables? I highly doubt they keep his number on record or anything.

DarkWarrior

This isn't exacly new. Any Internet service I've had always tries to blame the router if it isn't one they supplied. Cannot be anything on their end, must be the routers fault and so they don't have to do nada.

PatboyX

thunderclump wrote:

If tech support ask you if you have used any third party accessories, always, ALWAYS say no.

There's no way that saying you had will have good results.

winnar! the only time you should be completely honest with tech support is when you are in the hospital.

GiantRobo

Someone already posted this. http://www.penny-arcade.com/forums/viewtopic.php?t=1073845188

Zen Vulgarity

lol lol sony hate

Dirty

Nintendo is DOOMED!

Oh wait, wrong bandwagon.

lol 599!

Rigor Mortis

wait wait wait...

Is Sony bitching about all third party hardware or just unliscensed third party hardware? I thought the whole point of third party hardware getting licensed by the manufacturer was so that it didn't void warranties?

fragglefart

!ynoS LOL !995$ !barc ymene tnaiG !recaaaaaR egdiiiiiR

Viscountalpha

Cardboard Tube wrote:

Or we could find something better to do with our lives.

This is probably just one single Sony employee fucking up. I know everyone wants an excuse to go "lol sony" or "lol EA" but it's just beyond tired at this point.

Ok we need about a few hundred thousand pitchforks and torches to take to SOE HQ.

Sony is quickly killing themselves. The sooner, the better imho.

Thread over.

Rohaq

DarkWarrior wrote:

This isn't exacly new. Any Internet service I've had always tries to blame the router if it isn't one they supplied. Cannot be anything on their end, must be the routers fault and so they don't have to do nada.

Hm, we've never done that on our tech support desk, unless it actually is the router, of course.

Although we generally won't help people set up their routers beyond giving them the settings they need, because we don't supply them, don't know the interface for every single router out there, their default local IP to access them, or the default username or password to get in. People do seem surprised at this sometimes, but honestly, this is what manuals are for, people, and the vast majority of routers come with a quick setup guide nowadays.

ben0207

Rohaq wrote:

DarkWarrior wrote:

This isn't exacly new. Any Internet service I've had always tries to blame the router if it isn't one they supplied. Cannot be anything on their end, must be the routers fault and so they don't have to do nada.

Hm, we've never done that on our tech support desk, unless it actually is the router, of course.

Although we generally won't help people set up their routers beyond giving them the settings they need, because we don't supply them, don't know the interface for every single router out there, their default local IP to access them, or the default username or password to get in. People do seem surprised at this sometimes, but honestly, this is what manuals are for, people, and the vast majority of routers come with a quick setup guide nowadays.

Do you hang up on people the second they say they're on a Mac? Cause that's what Tiscali did to me. The bastards.

We're with Pipex now. Cheaper, and they don't complain about my epoch shattering BitTorrent usage.

Rohaq

ben0207 wrote:

Rohaq wrote:

DarkWarrior wrote:

This isn't exacly new. Any Internet service I've had always tries to blame the router if it isn't one they supplied. Cannot be anything on their end, must be the routers fault and so they don't have to do nada.

Hm, we've never done that on our tech support desk, unless it actually is the router, of course.

Although we generally won't help people set up their routers beyond giving them the settings they need, because we don't supply them, don't know the interface for every single router out there, their default local IP to access them, or the default username or password to get in. People do seem surprised at this sometimes, but honestly, this is what manuals are for, people, and the vast majority of routers come with a quick setup guide nowadays.

Do you hang up on people the second they say they're on a Mac? Cause that's what Tiscali did to me. The bastards.

We're with Pipex now. Cheaper, and they don't complain about my epoch shattering BitTorrent usage.

Nope, we do our best to help them, but make sure they know that we don't have much experience with them. Most people on Macs use routers, at least, so we never run into driver issues.