Paypal got my money back, but the transaction was genuine!

Janson

Here is the issue:

Back in March, I ordered a dress and scarf off modcloth.com. I paid for it using my paypal account linked to my UK bank account (with a UK address), but I live in and had it delivered to the US. I received the dress, liked it, and everything seemed fine.

A month later I tried to log into my paypal account and my access had been restricted due to 'suspected fraudulent activity'. This was the modcloth transaction, which paypal had decided to investigate on my behalf (even though I had no problem with it!). I couldn't find a way to dispute the investigation. I followed the steps to unlock my account and restored my access.

I checked into paypal now to transfer some funds and I had more than I expected...because apparently modcloth refunded the money.

I'm feeling guilty now, as modcloth is a pretty cool site and I like to support them, and I essentially received this $110 dress and scarf for free. I can't think of a good way to contact them and say 'oh hey I owe you this money' though, so any suggestions?

It doesn't appear to have affected my modcloth account, either...I've since bought other things off modcloth (only with my US bank card) and they've never questioned the earlier transaction or lack of payment.

Karrmer

If you have that much integrity that you want to give up the free 110 dollars (which I applaud you for), I think simply calling them and explaining could work. They should have records of your transaction and could probably arrange for you to pay it again.

VisionOfClarity

And you never know. Sometimes sites are awesome and decide to let you keep the money (or extra product, etc)

Janson

Yes, calling would probably be best. I am a nervous mess on the phone though but I can't think of a way to write a good e-mail instead.

I'll just sit and pluck up some courage to be able to call them!

Also: In future, is there a way to tell paypal 'oh hey it's genuine'? Or would I have to call them, too?

Karrmer

Janson wrote: »

Yes, calling would probably be best. I am a nervous mess on the phone though but I can't think of a way to write a good e-mail instead.

I'll just sit and pluck up some courage to be able to call them!

Also: In future, is there a way to tell paypal 'oh hey it's genuine'? Or would I have to call them, too?

I'd call them because I've never had any luck trying to email them with the few issues I've had. They're horribly slow. I don't know if calling would be any quicker though, unfortunately

Magus`

I'm not 100% familiar with UK banking practices, but do you guys not have something like our debit cards which you can use as 'credit cards' for online purchases?

Cause if so, PayPal might be kind of superfluous and thus you won't run into this problem!

VisionOfClarity

She lives in the US and she said she has used her bank card in the past.

Magus`

Oh, I missed that somehow.

Hurrrrr.

In my defense, I'm partially dying or something.