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Internet connection issues
Wassermelone
Registered User regular
Registered User regular
How do I troubleshoot this?
My wife and I recently moved to Albany, NY and our internet connection has been fairly on the fritz. My computer is on a wire, while my wife's and the 360 are on the wireless. Both lose connections, but my wife's and the 360 do it more often.
We have a wireless router, could that be the issue? Could it have been damaged in the move? There are also a lot wireless connections here - could they interfere with each other? But that wouldn't account for the line connection losing it as well, correct?
I'm not even sure where to start. Im fairly ok at troubleshooting computer issues, but network and internet connection issues are generally beyond me.
My wife and I recently moved to Albany, NY and our internet connection has been fairly on the fritz. My computer is on a wire, while my wife's and the 360 are on the wireless. Both lose connections, but my wife's and the 360 do it more often.
We have a wireless router, could that be the issue? Could it have been damaged in the move? There are also a lot wireless connections here - could they interfere with each other? But that wouldn't account for the line connection losing it as well, correct?
I'm not even sure where to start. Im fairly ok at troubleshooting computer issues, but network and internet connection issues are generally beyond me.
Wassermelone on
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What router make/model and what firmware are you using?
As for hardwiring the computer for a day, we can try, but my wife won't be happy :P
I wouldn't be surprised if the shake rattle and roll of moving some how broke it.
Take it from someone who knows.
If he got internet access, the modem is fine for where he is.
The only reason you had to switch modems is because whoever you talked to is stupid. If you can get the "welcome to comcast" screen, you can get internet.
The alternative is that you crossed a boundary between an area experiencing the "world of more" transition from one that was not, and your modem was using docsis 1.1 or older protocol.
I say this because, docsis 1 transitions aside, cable internet ALL uses the same Data Over Cable System Interface Specification, and it doesn't matter if you're talking comcast, frontier, buzz or whatever other cable company you might have, the modems are the same.
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