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My ISP is throttling my speed.

wogiwogi Registered User regular
edited September 2010 in Help / Advice Forum
Every once and a while I stumbleupon to speedtest.net. I always run it, just to make sure I'm getting what I'm paying for. Usually everything checks out ok.
I came across the google version of a similar service, which showed I was at 4 mb/s below what it should be. I went back to speed test, same thing, about 4 mb/s under what I'm paying for.

Is there anything I can do? I did some research, and it looks like its perfectly legal for them to do that. I'm avoiding calling them, because 1, it takes forever to get to someone, and 2, I'm certain that they have a canned answer for just that, and I don't feel like going through the rigmarole for nothing.

http://bit.ly/runshort
-Current W.I.P.
wogi on

Posts

  • CasualCasual Wiggle Wiggle Wiggle Flap Flap Flap Registered User regular
    edited September 2010
    Nothing you can do about it. You pay for up to a certain speed. There's no guarentee you'll get that speed all the time or even some of the time. The speed you get is pretty much dependant on where you live and how good the lines are there.

    Casual on
  • wogiwogi Registered User regular
    edited September 2010
    See, I understand that, but until very recently there hasn't been a problem, so it isn't my connection to them.

    wogi on
    http://bit.ly/runshort
    -Current W.I.P.
  • HevachHevach Registered User regular
    edited September 2010
    It doesn't have to be your connection to them. Some companies, like Charter, like to start cutting your bandwidth back once you get out of that new customer period where their figures show most people just roll with problems and not even look for a cheaper package, let alone a better provider. And if you go over a bandwidth limit (which not everyone even lists and can sometimes be ridiculously low - AT&T offers packages in my area where as little as 2 gb per month will drop you down from the top speed tier).

    50% of your "up to" speed is what the majority of US customers are getting, and that's where you are. The only real bright light here, sad to say, is that the FCC did decide "up to" speed advertising is so misleading that it probably needs to be banned. Not that you'll get your speed back, just that they'll have to tell you what you're actually paying for, not a magical number that you'll almost never get.

    Hevach on
  • ZeonZeon Registered User regular
    edited September 2010
    It might not even be throttling. It could just be that your node was really busy at that moment. But yeah, for the moment, ISP's are pretty much allowed to throttle whatever they want whenever they want to preserve network quality. I mean, its not necessarily a bad thing. I remember when we first got cable back in like, 1998 or 1999, the connection was something ridiculous like 50/50mbps (there were no "teirs", it was just "cable internet"), but it was practically unusable from 3pm-8pm because of all the kids online in my neighborhood. Now that most ISP's run some form of QoS, i cant remember the last time a broadband connection was even close to that bad.

    Zeon on
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  • TurboGuardTurboGuard Registered User regular
    edited September 2010
    Cable is pretty terrible this day and age.

    I would recommend DSL...full speed all the time and no horseshit like overloaded nodes or bandwidth caps.

    TurboGuard on
  • Hahnsoo1Hahnsoo1 Make Ready. We Hunt.Registered User, Moderator, Administrator admin
    edited September 2010
    TurboGuard wrote: »
    Cable is pretty terrible this day and age.

    I would recommend DSL...full speed all the time and no horseshit like overloaded nodes or bandwidth caps.
    DSL providers can and will do this, depending on your area (Bay Area SBC DSL, for example, caps and lowers bandwidth as they please). Unfortunately, bandwidth is highly dependent on the providers in the local area. The only way to really figure out if you're going to get shafted is to do research into local providers.

    Hahnsoo1 on
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  • ShadowfireShadowfire Vermont, in the middle of nowhereRegistered User regular
    edited September 2010
    When we had problems with Adelphia's throttling, we got some of the neighbors together and all ran speed tests/ping-plotter several times a day for weeks. We took the info we got to Adelphia and got the run-around for a while, but eventually, after we were complete pests for a while, they said "sorry, we'll fix it, here's some account credits."

    If you have neighbors that give a shit, and can take a bit of time each week to put the info together, it's worth a shot. Otherwise, time to switch providers (if you can).

    Shadowfire on
  • StrifeRaZoRStrifeRaZoR Registered User regular
    edited September 2010
    Coming from someone who just recently quit their job at AT&T, I can tell you right now, that throttling is an issue. Not so much that the ISP is cutting the bandwidth back, it's just that they flat out lie when it comes to setting the service up. Regardless of what ISP you're using, they will tell you the same thing. "Speeds UP TO xxMB". It's a total lie. They're using copper lines, end of story.

    I could never sell the crap. I don't care if it's cable or DSL, I refuse to sell it. I did Technical Support for 2+ years at AT&T and having to deal with the lies that the salesperson adds onto the package was enough for me to call it quits. It's copper, it's not Fiber. Unless you have an Optical Network Terminal INSIDE your home, locked up, and out of reach, you are on copper. It has it's limits. DSL nodes are notorious for being overbooked. Ever get that email/pamphlet in the mail saying, "XYZ ISP is coming to your area soon!". Yeah, total lie. It's either available now and they won't run the last mile of cabling, or it's full to capacity and they're waiting for that one person to miss a payment so they can terminate the account.

    Wow, this turned into a rant. Sorry about that. This is something that kinda gets under my skin though. Bottom line: Yeah, they're probably throttling. Unless it's cable. Cable is a DOCSIS network and allows for higher throughput than an ATM over Ethernet authentication like DSL. Nothing you can do, sadly.

    StrifeRaZoR on
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  • Hahnsoo1Hahnsoo1 Make Ready. We Hunt.Registered User, Moderator, Administrator admin
    edited September 2010
    Our ISP doesn't throttle, at least as far as I can tell. But it's a local ISP in Berkeley called LANMinds. We pay more for our bandwidth than the other options, but if something goes wrong, we can literally just walk 3 blocks down the street and yell at them in person. Or call the tech person on-call, who will give us a reasonable answer or service credit within 30 minutes (that's the total call, no time spent on hold). Our experience with the other ISPs involved 2 to 3 hour waits, rerouted calls to India where they wasted our time with a flowchart, only to find out that it was a known issue (after all that waiting) and it won't be fixed for 3 days.

    With our local LANMinds, we pay for our bandwidth a little more, but we get exactly what we pay for. Heck, during busy hours, sometimes we get MORE bandwidth than what we pay for.

    Hahnsoo1 on
    8i1dt37buh2m.png
  • wogiwogi Registered User regular
    edited September 2010
    Unfortunately, my choices only get worse. Cox Communications (which is usually pretty good) is my ISP, Qwest is also in the area, but I've never heard a good thing about them. DSL around here is pointless. It usually caps at about 2-4 mb/s.

    wogi on
    http://bit.ly/runshort
    -Current W.I.P.
  • MegaMan001MegaMan001 CRNA Rochester, MNRegistered User regular
    edited September 2010
    I solved my throttling issue by encrypting my bit torrent data (available in the bit torrent client). This overnight turned my speed from sudden molasses to fast again.

    MegaMan001 on
    I am in the business of saving lives.
  • Mortal SkyMortal Sky queer punk hedge witchRegistered User regular
    edited September 2010
    Yeah, American ISPs love hitting you for bittorrent, even if it's legitimate and legal uses.

    Mortal Sky on
  • ZeonZeon Registered User regular
    edited September 2010
    TurboGuard wrote: »
    Cable is pretty terrible this day and age.

    I would recommend DSL...full speed all the time and no horseshit like overloaded nodes or bandwidth caps.

    Not sure where you are but... DSL here (toronto canada) is capped lower than cable, and its slower overall at all tiers for a similar price.

    The only thing you can do really i guess is go to dslreports and read the reviews of the ISP's offering service in your area. Each ISP, even if theyre national, is going to be offering different types of services depending on the area. I know Bell here downtown toronto sucks, but out in the suburbs it can be drastically different, from worse to far far better. Here, you get throttle for about 8 hours out of every day. My friend lives out in st. catherines, and he never gets throttled, simply because no one uses DSL out there. Same with rogers cable, downtown it sucks, its throttled probably 20 hours out of every day. But when i lived in oshawa, it was never throttled, cus i lived in a shit neighborhood with old people who probably didnt have cable internet.

    Zeon on
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  • NailbunnyPDNailbunnyPD Registered User regular
    edited September 2010
    MegaMan001 wrote: »
    I solved my throttling issue by encrypting my bit torrent data (available in the bit torrent client). This overnight turned my speed from sudden molasses to fast again.

    Everyone should do this regardless of whether or not you think you are being throttled.

    NailbunnyPD on
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  • wogiwogi Registered User regular
    edited September 2010
    I'm using torrent2exe, I don't know that I can encrypt it.

    Although, resetting my router seems to have made a substantial difference... oddly enough.

    wogi on
    http://bit.ly/runshort
    -Current W.I.P.
  • Sangheili91Sangheili91 Registered User regular
    edited September 2010
    I use utorrent, and I never knew about the encryption thing. I just turned it on, but for those who don't know (IE me), what does it do, exactly?

    Sangheili91 on
  • HevachHevach Registered User regular
    edited September 2010
    I use utorrent, and I never knew about the encryption thing. I just turned it on, but for those who don't know (IE me), what does it do, exactly?

    Basically it makes your torrent traffic look like not torrent traffic. It doesn't just change headers but encrypts the entire stream so ISPs can't tell what it is. That way, your ISP can't detect bit torrent traffic and throttle it the way Comcast started a couple years ago (and a lot more have started since they won their lawsuit).

    Hevach on
  • DeShadowCDeShadowC Registered User regular
    edited September 2010
    wogi wrote: »
    I'm using torrent2exe, I don't know that I can encrypt it.

    Although, resetting my router seems to have made a substantial difference... oddly enough.

    You probably have internal networking issues rather then throttling. Your router probably can't handle all of the half open connections you're creating torrenting, causing everything to slow down.

    DeShadowC on
  • taliosfalcontaliosfalcon Registered User regular
    edited September 2010
    Hevach wrote: »
    I use utorrent, and I never knew about the encryption thing. I just turned it on, but for those who don't know (IE me), what does it do, exactly?

    Basically it makes your torrent traffic look like not torrent traffic. It doesn't just change headers but encrypts the entire stream so ISPs can't tell what it is. That way, your ISP can't detect bit torrent traffic and throttle it the way Comcast started a couple years ago (and a lot more have started since they won their lawsuit).

    it really only works with really *really* behind the times ISPs now though as it's fairly easy to tell if the encrypted traffic is bittorrent or not by the traffic characteristics, unless your running it through a vpn tunnel, which is a service you need to pay extra for. Generally now clicking encryption will give you high speeds for a minute or so until your isp has enough info to classify it as encrypted bittorrent then bam, back down to throttled.

    taliosfalcon on
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  • NailbunnyPDNailbunnyPD Registered User regular
    edited September 2010
    Hevach wrote: »
    I use utorrent, and I never knew about the encryption thing. I just turned it on, but for those who don't know (IE me), what does it do, exactly?

    Basically it makes your torrent traffic look like not torrent traffic. It doesn't just change headers but encrypts the entire stream so ISPs can't tell what it is. That way, your ISP can't detect bit torrent traffic and throttle it the way Comcast started a couple years ago (and a lot more have started since they won their lawsuit).

    it really only works with really *really* behind the times ISPs now though as it's fairly easy to tell if the encrypted traffic is bittorrent or not by the traffic characteristics, unless your running it through a vpn tunnel, which is a service you need to pay extra for. Generally now clicking encryption will give you high speeds for a minute or so until your isp has enough info to classify it as encrypted bittorrent then bam, back down to throttled.

    I am on Comcast, and have experienced nothing of the sort. I think people make the mistake of enabling encryption, but still accept unencrypted connections. That will certainly send up some flags. In uTorrent, you have to force encryption and uncheck allow legacy connections.

    NailbunnyPD on
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  • MegaMan001MegaMan001 CRNA Rochester, MNRegistered User regular
    edited September 2010
    Hevach wrote: »
    I use utorrent, and I never knew about the encryption thing. I just turned it on, but for those who don't know (IE me), what does it do, exactly?

    Basically it makes your torrent traffic look like not torrent traffic. It doesn't just change headers but encrypts the entire stream so ISPs can't tell what it is. That way, your ISP can't detect bit torrent traffic and throttle it the way Comcast started a couple years ago (and a lot more have started since they won their lawsuit).

    it really only works with really *really* behind the times ISPs now though as it's fairly easy to tell if the encrypted traffic is bittorrent or not by the traffic characteristics, unless your running it through a vpn tunnel, which is a service you need to pay extra for. Generally now clicking encryption will give you high speeds for a minute or so until your isp has enough info to classify it as encrypted bittorrent then bam, back down to throttled.

    I am on Comcast, and have experienced nothing of the sort. I think people make the mistake of enabling encryption, but still accept unencrypted connections. That will certainly send up some flags. In uTorrent, you have to force encryption and uncheck allow legacy connections.

    Yeah, I'm also on Comcast and forced encryption / disallowed legacy connections changed my speeds over night.

    I first starting noticing the throttling about late April, early May (a few weeks after that court case came down) and I was no longer able to stream Netflix over my 360 at the same time I was torrenting.

    Encryption made that possible and ever since I have 3-4 bars on Netflix and torrenting around 150 kb/s or higher depending on how many seeds are on.

    MegaMan001 on
    I am in the business of saving lives.
  • bowenbowen Sup? Registered User regular
    edited September 2010
    Coming from someone who just recently quit their job at AT&T, I can tell you right now, that throttling is an issue. Not so much that the ISP is cutting the bandwidth back, it's just that they flat out lie when it comes to setting the service up. Regardless of what ISP you're using, they will tell you the same thing. "Speeds UP TO xxMB". It's a total lie. They're using copper lines, end of story.

    I could never sell the crap. I don't care if it's cable or DSL, I refuse to sell it. I did Technical Support for 2+ years at AT&T and having to deal with the lies that the salesperson adds onto the package was enough for me to call it quits. It's copper, it's not Fiber. Unless you have an Optical Network Terminal INSIDE your home, locked up, and out of reach, you are on copper. It has it's limits. DSL nodes are notorious for being overbooked. Ever get that email/pamphlet in the mail saying, "XYZ ISP is coming to your area soon!". Yeah, total lie. It's either available now and they won't run the last mile of cabling, or it's full to capacity and they're waiting for that one person to miss a payment so they can terminate the account.

    Wow, this turned into a rant. Sorry about that. This is something that kinda gets under my skin though. Bottom line: Yeah, they're probably throttling. Unless it's cable. Cable is a DOCSIS network and allows for higher throughput than an ATM over Ethernet authentication like DSL. Nothing you can do, sadly.

    I've been seeing that a lot lately. Calling copper lines fiber to compete with actual fiber optic.

    The problem is, they're using it as "Fiber" rather than actual fiber optic. A long strand of copper wire can still be technically called a Fiber. Plus, a lot of their backbones are based off fiber optic. It's disingenuous to say the least.

    bowen on
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