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Ebay Deal gone weird?

TheNomadicCircleTheNomadicCircle Registered User, __BANNED USERS regular
edited March 2011 in Help / Advice Forum
So I bought this item on ebay:

http://cgi.ebay.ca/ws/eBayISAPI.dll?ViewItem&item=310297841107#ht_500wt_949

Now, I personally think it went for a cheap price, but you do find deals on ebay all the time, so I was pleased. However, this morning I got this email:
Hello, regarding the album you purchased. My husband was out of town selling antiques at the time of the auction. He didn't think the album was going to sell on ebay because there was no bid when he left that morning. He sold the album at an antique store. We apologize for this inconvenience. We will give you a full refund in addition to an extra $5.00. So sorry for this. Please reply.
Michelle

I frankly find $5 dollars to be insulting for some reason. What I think might have happened is that they sold the item for less than they wanted. What sort of reply should I sent them?

I was planning to say:
Hello,
I find this totally unacceptable. This should not have happened. This isn't at all inconvenience, its an out and out lie. Why even have the item on ebay if you're going to sell it at some other place? On top of that I find $5 dollars to be pandering and insulting. I want the item that was sold to me.

Is this what I should send? If they can't then I was thinking of taking the refund but giving them negative feedback and watching to see if they list it again. What should I do?

TheNomadicCircle on

Posts

  • adytumadytum The Inevitable Rise And FallRegistered User regular
    edited March 2011
    Can't you just report them to ebay and paypal? Being belligerent over e-mail isn't going to get you anything more than they're already offering.

    adytum on
  • bowenbowen How you doin'? Registered User regular
    edited March 2011
    Why is a refund of your money plus another $5 insulting?

    bowen on
    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
  • spool32spool32 Contrary Library Registered User regular
    edited March 2011
    Yeah, take the refund. After you get it, leave negative feedback, then watch the seller to see if they list it again.

    spool32 on
  • MushroomStickMushroomStick Registered User regular
    edited March 2011
    Keep the info from the auction you won handy and if they list it again report it to ebay along with all the info about how you already won the item.

    MushroomStick on
  • MushroomStickMushroomStick Registered User regular
    edited March 2011
    I would.

    MushroomStick on
  • EshEsh Tending bar. FFXIV. Motorcycles. Portland, ORRegistered User regular
    edited March 2011
    I don't know, their message just sounds fishy and doesn't sit right. It would seem they want to get out of the deal, but I'll be watching their items to see if it pops up. If it does then I'm going to request the item.

    Don't pitch a fit at them. Just take your refund, watch for the auction again, [strike]and leave them negative feedback if it's really that big of a deal to you.[/strike]

    EDIT: Looking at their Feedback rating, it looks like they made an honest mistake.

    Esh on
  • bowenbowen How you doin'? Registered User regular
    edited March 2011
    So did message them to accept the refund and left them a neg feedback. Now its time for watching. Thank you all for your help.

    You probably should've waited until after you got your refund to make negative feedback.

    bowen on
    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
  • EshEsh Tending bar. FFXIV. Motorcycles. Portland, ORRegistered User regular
    edited March 2011
    So did message them to accept the refund and left them a neg feedback. Now its time for watching. Thank you all for your help.

    They have 3404 pieces of Feedback. TWO are negative. I would infer from that they really did make an honest mistake and maybe you over reacted a little. It's kinda fucked up to take the extra $5 and then do that to them.

    Esh on
  • bowenbowen How you doin'? Registered User regular
    edited March 2011
    One of those was OPs, to boot.

    bowen on
    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
  • MushroomStickMushroomStick Registered User regular
    edited March 2011
    I would have waited until I got the refund before leaving the feedback, but I do think they deserved the negative feedback in this case. Taking their deal and then immediately reporting them to ebay would've been fucked up.

    MushroomStick on
  • DeebaserDeebaser on my way to work in a suit and a tie Ahhhh...come on fucking guyRegistered User regular
    edited March 2011
    So a vendor offered you a refund + additional money out of his own pocket for the "inconvenience" and you left him negative feedback.

    That's...interesting?

    Deebaser on
  • InfidelInfidel Heretic Registered User regular
    edited March 2011
    Selling an item that you have up on Ebay in an open auction doesn't deserve negative feedback?

    That's the situation, just give feedback on the issue as it deserves, now it's over and done with.

    Infidel on
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  • EshEsh Tending bar. FFXIV. Motorcycles. Portland, ORRegistered User regular
    edited March 2011
    Infidel wrote: »
    Selling an item that you have up on Ebay in an open auction doesn't deserve negative feedback?

    That's the situation, just give feedback on the issue as it deserves, now it's over and done with.

    Sure, if you want to look at the world in only black and white terms. With the extra money the seller gave him, I would've left a neutral feedback at worst. The fact that he took the seller's peace offering of cash and then left negative feedback makes him a bit of a goose.

    Esh on
  • InfidelInfidel Heretic Registered User regular
    edited March 2011
    Esh wrote: »
    Infidel wrote: »
    Selling an item that you have up on Ebay in an open auction doesn't deserve negative feedback?

    That's the situation, just give feedback on the issue as it deserves, now it's over and done with.

    Sure, if you want to look at the world in only black and white terms. With the extra money the seller gave him, I would've left a neutral feedback at worst.

    The point of a feedback system is to apply things on their own merits, and let the cumulative do the talking.

    Their positive feedback far outstrips the negative. Giving someone good or neutral feedback on something that is a bad practice just because they already have good feedback or were "nice about it" is not what a feedback system is for. They'll have accurate feedback and people can continue to do business with them as I'm sure they will.

    Mostly pointing this out since people want to call him out as a jerk or something for doing what he should be obligated to do.

    Infidel on
    OrokosPA.png
  • admanbadmanb unionize your workplace Seattle, WARegistered User regular
    edited March 2011
    I do not know, it just seems like they are trying to buy me off and turn around in a couple of weeks and list the item again.

    Someone with 3400 feedback knows how to get the amount they want out of eBay auctions. Buying you off is a lot of effort for the payoff they could get.

    Keeping an eye on their listings is fine, but leaving negative feedback was pretty goosey.

    admanb on
  • DarkewolfeDarkewolfe Registered User regular
    edited March 2011
    It's not "rude" to leave negative feedback for an auction that went badly. That is exactly what negative feedback is for. In the feedback, you should say, "Seller offered to correct, refund and provide an extra $5." This way people know what kind of experience you had entirely. Overall, though, the seller simply failed to meet the agreement they offered through ebay initially, and that is deserving of negative feedback.

    Feedback is there so people know what percentage of transactions through ebay have been mishandled by that seller. In this case, it is a very small fraction. It's still why the feedback system exists.

    Darkewolfe on
    What is this I don't even.
  • EshEsh Tending bar. FFXIV. Motorcycles. Portland, ORRegistered User regular
    edited March 2011
    Infidel wrote: »
    Esh wrote: »
    Infidel wrote: »
    Selling an item that you have up on Ebay in an open auction doesn't deserve negative feedback?

    That's the situation, just give feedback on the issue as it deserves, now it's over and done with.

    Sure, if you want to look at the world in only black and white terms. With the extra money the seller gave him, I would've left a neutral feedback at worst.

    The point of a feedback system is to apply things on their own merits, and let the cumulative do the talking.

    Their positive feedback far outstrips the negative. Giving someone good or neutral feedback on something that is a bad practice just because they already have good feedback or were "nice about it" is not what a feedback system is for. They'll have accurate feedback and people can continue to do business with them as I'm sure they will.

    Mostly pointing this out since people want to call him out as a jerk or something for doing what he should be obligated to do.

    It comes down to the fact that if his experience was so traumatizing that he had to leave negative feedback, he should not have taken the extra money. I seriously doubt that this ruined his day by any means.

    Myself? I would've shrugged it off, told them to keep the cash, and promptly forgotten about it. Better battles to fight.

    Esh on
  • OnTheLastCastleOnTheLastCastle let's keep it haimish for the peripatetic Registered User regular
    edited March 2011
    This comes down to whether or not you are willing to accept appeasement from a vendor and still badmouth them. Morally, I don't think it is correct but that's subjective. For me, I either refuse the appeasement or I don't leave negative feedback.

    But seriously, why are you so upset over this?

    edit: Meanwhile, doesn't ebay have a NEUTRAL feedback or is it just positive/negative. This would be a time to use the neutral setting. They screwed up, instantly made amends.

    OnTheLastCastle on
  • InfidelInfidel Heretic Registered User regular
    edited March 2011
    Yes, only report positive feedback, just sweep negatives under the rug, undermining the entire point of a feedback system.

    Do you read all the hundreds of positive feedback comments? You can leave comments you know, and then when someone is looking they can see "Seller sold item before auction closed, seller refunded" and make informed decisions. I'd also see that they have tonnes of positives and that it was likely a one off thing.

    How am I supposed to identify someone that is actually using this as a scam if all those "one offs" were left as positive fucking feedback?

    His day is hardly ruined, but he should leave appropriate feedback, and fuck people trying to chastise him for doing the right thing.

    Infidel on
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  • InfidelInfidel Heretic Registered User regular
    edited March 2011
    This comes down to whether or not you are willing to accept appeasement from a vendor and still badmouth them. Morally, I don't think it is correct but that's subjective. For me, I either refuse the appeasement or I don't leave negative feedback.

    But seriously, why are you so upset over this?

    edit: Meanwhile, doesn't ebay have a NEUTRAL feedback or is it just positive/negative. This would be a time to use the neutral setting. They screwed up, instantly made amends.

    Yeah, I don't think accepting a payoff is a good thing to do in this situation anyways.

    There is neutral feedback, but it's unofficial policy that if you would leave neutral feedback, just leave no feedback, since that IS neutral.

    Infidel on
    OrokosPA.png
  • bowenbowen How you doin'? Registered User regular
    edited March 2011
    I'd say he should've too, however, he probably should have waited since now he probably won't get squat and have to go through ebay to get just his money back. And then probably have to pay a fee on top of it.

    bowen on
    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
  • OnTheLastCastleOnTheLastCastle let's keep it haimish for the peripatetic Registered User regular
    edited March 2011
    Uh, but there is a reason to leave neutral feedback here. This was neither a positive nor a negative experience and should be noted as such. "Unofficial policy" is a fake idea.

    OnTheLastCastle on
  • InfidelInfidel Heretic Registered User regular
    edited March 2011
    The feedback system isn't "how were you feeling" or "what side of the bed did you wake up on today."

    It's a buyer-seller feedback system and the seller fucked up. Oh noes, they get a mark stating exactly how they fucked up a buyer-seller transaction.

    Working as intended.

    Infidel on
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  • DjeetDjeet Registered User regular
    edited March 2011
    Only the buyer can decide whether they had a positive/nuetral/negative experience. Sure you could be a dick* about it, but if he genuinely thinks he got ripped off somehow then he's well within his rights to leave negative feedback.

    People genuinely make mistakes though, so I'm wondering what this seller could've done to make the OP OK with the mistake as I'd take a %150 refund any day and be totally OK with that.


    *Edit: Sorry, not implying the OP is one, just that there is opportunity for the system to be abused.

    Djeet on
  • DarkewolfeDarkewolfe Registered User regular
    edited March 2011
    There is no way that not having the object listed for sale available could be anything but a negative experience. A neutral feedback experience is something like, "Seller was late shipping, but it arrived as described." or "Seller shipped in a mispacked box, item was damaged upon arrival but immediately sent a replacement."

    Utterly failing at how ebay works by selling the item you have listed is nothing but a negative experience, and should be listed as such. People need to know that there's a chance this seller will be listing items they don't actually have for sale.

    Darkewolfe on
    What is this I don't even.
  • RikushixRikushix VancouverRegistered User regular
    edited March 2011
    Honestly I would turn down the extra five dollars, accept the refund and nothing else, and then leave negative feedback. As infidel said, bad practices result in bad feedback. I have sympathy for honest mistakes but for obvious reasons those aren't acceptable on Ebay.

    Rikushix on
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  • MushroomStickMushroomStick Registered User regular
    edited March 2011
    The way I see it, the extra $5 was a bribe to keep the OP from reporting them to ebay and possibly getting their account frozen (even if that outcome would've been unlikely given their existing feedback).

    MushroomStick on
  • InfidelInfidel Heretic Registered User regular
    edited March 2011
    People suggesting that he is a goose for not accepting a payoff for positive feedback are the geese. The OP needs help and/or advice, and mine is "provide negative feedback and leave it be."

    I don't really care to get into a debate about the moral difference between accepting a payoff and accepting a payoff but not honouring it. I'm in the camp that one shouldn't accept the payoff at all, and I'm leaving things done here now.

    Infidel on
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  • FellhandFellhand Registered User regular
    edited March 2011
    You did the right thing by taking the refund plus incentive and leaving negative feedback.

    They seem to have pretty good feedback and you're only their second negative.
    Even though they sold the item you wanted somewhere else and couldn't honor the auction, they gave you back your money plus 50% when they could have just given you back only your money.

    Although, by giving you the extra $5 I think they probably realised they made a mistake and were trying to do right by you.

    You should leave the negative feedback because they fucked up and made a mistake, but you don't get to crucify them and it's pretty dick to send an insulting email on top of this over a beat book of old stamps.

    Fellhand on
  • ceresceres When the last moon is cast over the last star of morning And the future has past without even a last desperate warningRegistered User, Moderator mod
    edited March 2011
    Man, some of you guys are dicks.

    ceres on
    And it seems like all is dying, and would leave the world to mourn
This discussion has been closed.