Cable/Internet/Router Issues. Help.

Esh

So this is normally easy. I moved, they came and hooked up the cable, the lights are all good on the modem, the wireless router is plugged in. My computer sees the router. It just doesn't see the internet. Granted, it's been a while since I've used the router as I used to share a wireless signal with my downstairs neighbor, but there's no reason this shouldn't be working.

Anyone have any ideas before I get on the phone with Comcast?

ronayers

Esh wrote:

So this is normally easy. I moved, they came and hooked up the cable, the lights are all good on the modem, the wireless router is plugged in. My computer sees the router. It just doesn't see the internet. Granted, it's been a while since I've used the router as I used to share a wireless signal with my downstairs neighbor, but there's no reason this shouldn't be working.

Anyone have any ideas before I get on the phone with Comcast?

Go through the general routines. Make sure your DNS entries are correct. Try to go to an IP address manually. 207.46.18.30 should take you to Microsoft's website. If this works, you'll need to get new DNS entries or switch to DHCP.

You could also try to do a hard reset of your router back to factory defaults.

Good luck.

Esh

ronayers wrote:

Esh wrote:

So this is normally easy. I moved, they came and hooked up the cable, the lights are all good on the modem, the wireless router is plugged in. My computer sees the router. It just doesn't see the internet. Granted, it's been a while since I've used the router as I used to share a wireless signal with my downstairs neighbor, but there's no reason this shouldn't be working.

Anyone have any ideas before I get on the phone with Comcast?

Go through the general routines. Make sure your DNS entries are correct. Try to go to an IP address manually. 207.46.18.30 should take you to Microsoft's website. If this works, you'll need to get new DNS entries or switch to DHCP.

You could also try to do a hard reset of your router back to factory defaults.

Good luck.

Tried all that. It's an older B router so I just broke down and ordered the new Linksys from Amazon. Hopefully that helps. It wasn't even letting me get into 192.168.1.1 after a hard reset.

ronayers

Did you try just plugging an Ethernet cable into it, if that works, it's an issue with the wireless card or set-up

Also did you try plugging your computer directly into the cable modem? If that works it's the router.

If that doesn't work then it's system setup, your cable modem is on crack, or your service is toast.

wileycat

I'm going assume you're using comcast for your internet. If so they have it set where the computer you use to sign up is the only one authorized to access their network. They do this by checking the MAC address on your ethernet card. You can go into your router and clone your MAC address to the router so the network acts like the router is your authorized computer. I've seen this happen every time one of my friends get a new router or moves.

ronayers

wileycat wrote:

I'm going assume you're using comcast for your internet. If so they have it set where the computer you use to sign up is the only one authorized to access their network. They do this by checking the MAC address on your ethernet card. You can go into your router and clone your MAC address to the router so the network acts like the router is your authorized computer. I've seen this happen every time one of my friends get a new router or moves.

Good call. It was something that they only instituted recently as well, which would explain why you really didn't have any problems before. Worst case might be to call them and have them release the address.

Esh

wileycat wrote:

I'm going assume you're using comcast for your internet. If so they have it set where the computer you use to sign up is the only one authorized to access their network. They do this by checking the MAC address on your ethernet card. You can go into your router and clone your MAC address to the router so the network acts like the router is your authorized computer. I've seen this happen every time one of my friends get a new router or moves.

Hmmm...I can't even get onto the net though with it. That's my problem.'

Well, it let me on once for some reason, ran me through some sign-up process, then the connection got lost when I was confirming my street address. Now I can't even get back into the router with a hard reset/power down. Should I be calling them to get them to reset everything?

Why would they make it a bitch to have a wireless network in your own home? Retarded.

wileycat

You can't get onto the net with the computer or the router? You won't be able to get to the net through your router if it is the MAC address problem. Try connection the cable modem directly to your computer. If you get a connection that way then you just need to go into the router's setup and clone the address.

Just for curiosity's sake, how are you connecting now?

EDIT: If this is a new connection you cannot run the setup through the router. You must connect your computer directly to the cable modem.

Esh

wileycat wrote:

You can't get onto the net with the computer or the router? You won't be able to get to the net through your router if it is the MAC address problem. Try connection the cable modem directly to your computer. If you get a connection that way then you just need to go into the router's setup and clone the address.

Just for curiosity's sake, how are you connecting now?

EDIT: If this is a new connection you cannot run the setup through the router. You must connect your computer directly to the cable modem.

Through a very dodgy wireless connection.

So I can't setup up a new connection via router? It's now letting me run through the registration, and I reboot, but then it keeps taking me to ComCasts registration site everytime I try to access the internet. I'm assuming because of the router.

I have to run to work, but can you step by step me through what I need to do? There's only one jack in the apartment. Will I have to haul my desktop into the living room, setup the connection, then do something to the router, then put everything back as it was? Help.

wileycat

There's only one jack in the apartment. Will I have to haul my desktop into the living room, setup the connection, then do something to the router, then put everything back as it was?

Yeah pretty much.

It sucks but comcast is a bunch of dickasses anyways.

Once you've run through the setup and gotten it all working and then reassembled everything like you want it, you need to access the router from your web browser to clone your MAC address. With the linksys routers there's a usually a tab in the setup menu that says something close to 'MAC address clone.' After that you just push a button and hit save. I'm not sure how other routers handle it but a search on the manufacturer's support page should tell you exactly what to do.

The good thing though is once you've cloned the address, you won't have to do it again unless you get new service, a new router, or have to do a hard reset on the router.

Esh

wileycat wrote:

There's only one jack in the apartment. Will I have to haul my desktop into the living room, setup the connection, then do something to the router, then put everything back as it was?

Yeah pretty much.

It sucks but comcast is a bunch of dickasses anyways.

Once you've run through the setup and gotten it all working and then reassembled everything like you want it, you need to access the router from your web browser to clone your MAC address. With the linksys routers there's a usually a tab in the setup menu that says something close to 'MAC address clone.' After that you just push a button and hit save. I'm not sure how other routers handle it but a search on the manufacturer's support page should tell you exactly what to do.

The good thing though is once you've cloned the address, you won't have to do it again unless you get new service, a new router, or have to do a hard reset on the router.

So I got in, cloned the MAC in my router by pressing that button, but now what? It still won't let me access the net when the modem is plugged into the router. Directly plugging into the modem via ethernet works though. Did I miss a step?

FaceballMcDougal

I have Comcast... my Linksys has no issues getting an IP from them in my area.

and if the router is able to connect to the internet (gets DNS, IP etc from Comcast) then the rest should be simple

I read the thread but I didn't see if your router had an ip from Comcast... or did I miss it?

Esh

FaceballMcDougal wrote:

I have Comcast... my Linksys has no issues getting an IP from them in my area.

and if the router is able to connect to the internet (gets DNS, IP etc from Comcast) then the rest should be simple

I read the thread but I didn't see if your router had an ip from Comcast... or did I miss it?

It says it's "Obtaining An IP Dynamically"

iammeiam

Esh wrote:

[
It says it's "Obtaining An IP Dynamically"

When you cloned the MAC, did it clone from the computer's wired MAC, or was it wireless, so it cloned the wireless MAC? If the latter, reboot the modem, then reboot the router, and try.

Esh

iammeiam wrote:

Esh wrote:

[
It says it's "Obtaining An IP Dynamically"

When you cloned the MAC, did it clone from the computer's wired MAC, or was it wireless, so it cloned the wireless MAC? If the latter, reboot the modem, then reboot the router, and try.

So I need to have the cable modem plugged into the router, THEN clone it?

wileycat

Ok, here's the step by step:

1. Connect computer directly to cable modem to complete setup.

2. Connect computer to router via ethernet cable.

3. Clone computer's MAC address to router.

4. Connect cable modem to router's WAN port.

5. Wirelessly connect computer to router.

6. Access internets.

7. pr0n.......uh, I mean profit.

If any step needs clarification please ask.

iammeiam

Esh wrote:

So I need to have the cable modem plugged into the router, THEN clone it?

When you clone the MAC, the router is duplicating the computer's MAC address onto itself. I'm not 100%, but I think if you do it when the computer's wireless to the router, the router will clone the wireless MAC. This is different from the computer's ethernet MAC (the one the modem sees when you plug the computer straight in.)

At this point, best thing to try, since you can get online direct, is just unhook everything from the power, boot up the modem, let it start up, then boot up the router, then try.

Esh

iammeiam wrote:

Esh wrote:

So I need to have the cable modem plugged into the router, THEN clone it?

When you clone the MAC, the router is duplicating the computer's MAC address onto itself. I'm not 100%, but I think if you do it when the computer's wireless to the router, the router will clone the wireless MAC. This is different from the computer's ethernet MAC (the one the modem sees when you plug the computer straight in.)

At this point, best thing to try, since you can get online direct, is just unhook everything from the power, boot up the modem, let it start up, then boot up the router, then try.

Ok, so plug the modem into the router, then the router into the computer directly via ANOTHER ethernet cable? I'm a little hungover so I'm losing some of this. I need this in labelled steps at the moment. :P

Oh, someone already did this for me. Hah.