XBOX 360 died and I have to pay for it

SketchTheArtist

Hey there!

I just called the Customer Service for XBOX, and I told them my 360 died with the three red lights and they asked me when I purchased it. "But on Launch Day of course!" I replied with a big, heartly laugh.

Long story short, the guy tells me: "You're off the garanty. Pay 170$CAN to exchange it or Fuck off." I tell him that you normally have to pay shipping to exchange the product when it's defective due to the manifacturer's componants and the warranty's over. Paying shipping PLUS 120$ because MS fucked my system is a fuckin' joke. I argued for a while with him and his supervisor and he said they'd pay the shipping but I still had to pay the 120$ so a fuckin' asshole can take out my dead 360 out of a box and put in a new one.

Is there any alternative since I saved for a while to pre-paid CRACKDOWN and I have to pay 120$ for a new 360? Which fuckin' sucks since I'm a College student with no money.

Thanks in advance!

Veevee

Your out of luck. Its outside of the year warranty, and any company would be stupid to provide you, or anyone, special treatment

SketchTheArtist

Veevee wrote:

Your out of luck. Its outside of the year warranty, and any company would be stupid to provide you, or anyone, special treatment

Shit. Goddam, that sucks.

Thanks.

MechMantis

But wasn't there an extention on the warranty for some 360s?



Or did that expire already?

Deusfaux

The price of being an early adopter dude, they were gracious enough to extend their warranty to the full year


also, its GUARANTEE

Veevee

MechMantis wrote:

But wasn't there an extention on the warranty for some 360s?



Or did that expire already?

It was an extension of their 90 day warranty to 1 year.

Vicissitude

MechMantis wrote:

But wasn't there an extention on the warranty for some 360s?



Or did that expire already?

It was just a year, and the 360 came out over a year ago.

MechMantis

Vicissitude wrote:

MechMantis wrote:

But wasn't there an extention on the warranty for some 360s?



Or did that expire already?

It was just a year, and the 360 came out over a year ago.

Well, in that case, yeah. Yer fucked.

Katchem_ash

Dump the 360. Save up and buy a Wii. Then save up more and get a PS3. Leave the 360 with the other broken 360's.

Karf

Katchem_ash wrote:

Dump the 360. Save up and buy a Wii. Then save up more and get a PS3. Leave the 360 with the other broken 360's.

I love you.

Backlash

Katchem_ash wrote:

Dump the 360. Save up and buy a Wii. Then save up more and get a PS3. Leave the 360 with the other broken 360's.

You honestly scare me.

FaceballMcDougal

http://gamerscoreblog.com/team/archive/2006/09/23/537576.aspx

We’re getting some questions about the new policy we put in place earlier this week in the US and Canada, for those needing repairs for consoles sold last year.

Even though the vast majority of Xbox 360 owners are having an outstanding experience with their Xbox 360, we noticed a higher than usual number of consoles coming in for repair. Upon further investigation, we discovered that the bulk of the units were isolated to a group that was part of the initial manufacturing run of the console.

While there is no single problem here – returns for repair are coming in for a variety reasons – it’s a higher rate than we are satisfied with. So, we’ll be covering the out-of-warranty repair costs for consoles purchased in the US and Canada before January 1, 2006. We're also providing a refund to the small group of customers who have already paid for repairs.

Most of those that purchased a console during this time period are having no problems, so you shouldn’t be concerned if you have one of these consoles, and you haven't had any issues with it.

As usual, if you have any problems, call 1-800-4-MY-XBOX.

Call them back and inform the rep you talked to that he's a fucking asswipe.

Dixon

What happens if you got the extended 1 year warranty? cause i got that, and then Microsoft extended the regular warranty to one year, does that mean my box has a 2 year warranty or I just paid 50 bucks for some warranty that doesn't make sense? sorry to be a bit off topic I'm just curious

tyrannus

Katchem_ash wrote:

Dump the 360. Get a new one. Then don't ever get a PS3. All your friends probably have a Wii and they need you to be there for it to be fun.

Vicissitude

Katchem_ash wrote:

Dump the 360. Save up and buy a Wii. Then save up more and get a PS3. Leave the 360 with the other broken 360's.

Or he could get a new 360 and Wii and have 2 systems with good games on them.

Katchem_ash

Rentilius wrote:

Katchem_ash wrote:

Dump the 360. Then don't ever get another 360. All your friends probably have a Wii and a PS3 and they need you to be there for it to be fun.

There fixed it better for you.

Veevee

Katchem_ash wrote:

Rentilius wrote:

Katchem_ash wrote:

Dump the 360. Get a Wii. Then get a core 360 as you already have the harddrive.

There fixed it better for you.

Katchem_ash

Veevee wrote:

Katchem_ash wrote:

Rentilius wrote:

Katchem_ash wrote:

Dump the 360. Get a Wii. Then get a PS3

There fixed it better for you.

RainbowDespair

Yeah, because spending $700 Canadian to buy a PS3 is obviously so much better than spending $120 to fix an XBox 360 that he already owns and has games for. :roll:

Lunker

GOD FUCKING DAMMIT PEOPLE

Ignore the console dick-waving and listen to Faceball's post. I don't have a 360 but I remember that news floating around.

FaceballMcDougal

I know I was pretty happy to hear that I have a free replacement 360 in my pocket should my 05' ever break.

Sanders

Veevee wrote:

Katchem_ash wrote:

Rentilius wrote:

Katchem_ash wrote:

Dump the stupid quote editing. Leave your fanboyism out of this thread. Do what the poster FaceballMcDougal recommended.

I was beated by Lunker

Ranced

FaceballMcDougal wrote:

http://gamerscoreblog.com/team/archive/2006/09/23/537576.aspx

We’re getting some questions about the new policy we put in place earlier this week in the US and Canada, for those needing repairs for consoles sold last year.

Even though the vast majority of Xbox 360 owners are having an outstanding experience with their Xbox 360, we noticed a higher than usual number of consoles coming in for repair. Upon further investigation, we discovered that the bulk of the units were isolated to a group that was part of the initial manufacturing run of the console.

While there is no single problem here – returns for repair are coming in for a variety reasons – it’s a higher rate than we are satisfied with. So, we’ll be covering the out-of-warranty repair costs for consoles purchased in the US and Canada before January 1, 2006. We're also providing a refund to the small group of customers who have already paid for repairs.

Most of those that purchased a console during this time period are having no problems, so you shouldn’t be concerned if you have one of these consoles, and you haven't had any issues with it.

As usual, if you have any problems, call 1-800-4-MY-XBOX.

Call them back and inform the rep you talked to that he's a fucking asswipe.

this post is right

you guys should stop being such ugly faggots

Veevee

Ranced wrote:

you guys should stop being such ugly faggots

thread was over with FaceballMcDougal's post. I was just annoying Katchem_Ash, and apparently other people. For that, I apologize to everyone but Katchem_Ash.

TetraNitroCubane

Okay, so this is anecdotal and should be taken with a grain of salt, but at least it's a little hope for you.

I bought my 360 on launch day - got the thing at a midnight release and everything. I worked great (and I mean, not a single problem) up until the beginning of January. January 9th, the thing takes a dive, and dies a horrible death for no reason. I just tried to start it one day and got the three rings. Apparently, this is all-too-common for launch units.

When I called the same support line the OP did, they didn't even blink. They offered to repair it for free, AND pay shipping. Even though I was outside of the original 90 day warranty and the extended 1 year time period.

Give them another call and make a row. If they won't listen to you, ask for a supervisor. These launch consoles are prone to breaking, and Microsoft knows that... Just be careful. The replacement they sent me took over a month to get to me, and after all that trouble, they sent me a refurbished launch console that sounds like a jet engine. It works great, but I snapped up the extended warranty as fast as I could.

FaceballMcDougal

It really cheeses me off though that these folks aren't trained in something that is so critical to MS's warranty replacement policy. I mean it should be a goddamn neon sign up in whatever cramped office in India these fools work out of.

Backlash

Veevee wrote:

Ranced wrote:

you guys should stop being such ugly faggots

thread was over with FaceballMcDougal's post. I was just annoying Katchem_Ash, and apparently other people. For that, I apologize to everyone but Katchem_Ash.

I can't even read his posts anymore without thinking of this thread.

Sakura, Sakura
Kicking So high
Sakura, Sakura
Punching the Guys
Sakura, Sakura
Here comes Bison
Sakura, Sakura
Now he is dead
Sakura, Sakura
Ruling Street Fighter Alpha 3 forever!


Anyway, more on topic, Microsoft support is a huge crapshoot. Sometimes they're incredibly helpful, sometimes they don't even speak English. Just try calling back and insisting you can get it replaced for free because it's a launch system.

Narian

I'm planning on getting a second-hand X360 through local channels.

How do I go about getting the extended warranty?

Burtletoy

As long as its already broken and you need to get it fixed for $120 might as well try some "home remedies" before sending it off right?

http://xbox360.joystiq.com/2006/01/30/do-it-yourself-repair-xbox-360-delight-007/
http://gizmodo.com/gadgets/home-entertainment/how-to-fix-your-xbox-360s-3-red-lights-of-death-217686.php (my personal favorite, but also something I tried before seeing the video to no avail)
http://gizmodo.com/gadgets/home-entertainment/fix-a-broken-xbox-360-with-a-towel-228800.php
http://www.360mods.net/News/article/sid=72.html

Ninja edit: I got my xbox360 used on ebay and it was still under warrenty when it broke, sweet deal.

FaceballMcDougal

Narian wrote:

I'm planning on getting a second-hand X360 through local channels.

How do I go about getting the extended warranty?

I doubt you would be able to in that case

You have something like 30 days to buy it after you purchase the console

skippydumptruck

Narian wrote:

I'm planning on getting a second-hand X360 through local channels.

How do I go about getting the extended warranty?

Related questoin -- can I transfer the MS extended warranty to someone else if I sell the 360?

Narian

FaceballMcDougal wrote:

Narian wrote:

I'm planning on getting a second-hand X360 through local channels.

How do I go about getting the extended warranty?

I doubt you would be able to in that case

You have something like 30 days to buy it after you purchase the console

So what you're telling me is that my Xbox is going to die one day after I buy it and I'd have wasted $350?

SketchTheArtist

FaceballMcDougal wrote:

http://gamerscoreblog.com/team/archive/2006/09/23/537576.aspx

We’re getting some questions about the new policy we put in place earlier this week in the US and Canada, for those needing repairs for consoles sold last year.

Even though the vast majority of Xbox 360 owners are having an outstanding experience with their Xbox 360, we noticed a higher than usual number of consoles coming in for repair. Upon further investigation, we discovered that the bulk of the units were isolated to a group that was part of the initial manufacturing run of the console.

While there is no single problem here – returns for repair are coming in for a variety reasons – it’s a higher rate than we are satisfied with. So, we’ll be covering the out-of-warranty repair costs for consoles purchased in the US and Canada before January 1, 2006. We're also providing a refund to the small group of customers who have already paid for repairs.

Most of those that purchased a console during this time period are having no problems, so you shouldn’t be concerned if you have one of these consoles, and you haven't had any issues with it.

As usual, if you have any problems, call 1-800-4-MY-XBOX.

Call them back and inform the rep you talked to that he's a fucking asswipe.

Woah. Thanks!

But what do I say? "Hey, you know you told me my warranty was over, well there's this guy on a blog that said it isn't!"

Is there an official link?

FaceballMcDougal

SketchTheArtist wrote:

FaceballMcDougal wrote:

http://gamerscoreblog.com/team/archive/2006/09/23/537576.aspx

We’re getting some questions about the new policy we put in place earlier this week in the US and Canada, for those needing repairs for consoles sold last year.

Even though the vast majority of Xbox 360 owners are having an outstanding experience with their Xbox 360, we noticed a higher than usual number of consoles coming in for repair. Upon further investigation, we discovered that the bulk of the units were isolated to a group that was part of the initial manufacturing run of the console.

While there is no single problem here – returns for repair are coming in for a variety reasons – it’s a higher rate than we are satisfied with. So, we’ll be covering the out-of-warranty repair costs for consoles purchased in the US and Canada before January 1, 2006. We're also providing a refund to the small group of customers who have already paid for repairs.

Most of those that purchased a console during this time period are having no problems, so you shouldn’t be concerned if you have one of these consoles, and you haven't had any issues with it.

As usual, if you have any problems, call 1-800-4-MY-XBOX.

Call them back and inform the rep you talked to that he's a fucking asswipe.

Woah. Thanks!

But what do I say? "Hey, you know you told me my warranty was over, well there's this guy on a blog that said it isn't!"

Is there an official link?

Gamerscore *IS* an official link

About John Porcaro
John is a Sr. Group Manager in Microsoft's Global Games Marketing Team, managing Online Communications

SketchTheArtist

FaceballMcDougal wrote:

SketchTheArtist wrote:

FaceballMcDougal wrote:

http://gamerscoreblog.com/team/archive/2006/09/23/537576.aspx

We’re getting some questions about the new policy we put in place earlier this week in the US and Canada, for those needing repairs for consoles sold last year.

Even though the vast majority of Xbox 360 owners are having an outstanding experience with their Xbox 360, we noticed a higher than usual number of consoles coming in for repair. Upon further investigation, we discovered that the bulk of the units were isolated to a group that was part of the initial manufacturing run of the console.

While there is no single problem here – returns for repair are coming in for a variety reasons – it’s a higher rate than we are satisfied with. So, we’ll be covering the out-of-warranty repair costs for consoles purchased in the US and Canada before January 1, 2006. We're also providing a refund to the small group of customers who have already paid for repairs.

Most of those that purchased a console during this time period are having no problems, so you shouldn’t be concerned if you have one of these consoles, and you haven't had any issues with it.

As usual, if you have any problems, call 1-800-4-MY-XBOX.

Call them back and inform the rep you talked to that he's a fucking asswipe.

Woah. Thanks!

But what do I say? "Hey, you know you told me my warranty was over, well there's this guy on a blog that said it isn't!"

Is there an official link?

Gamerscore *IS* an official link

About John Porcaro
John is a Sr. Group Manager in Microsoft's Global Games Marketing Team, managing Online Communications

Gee, thanks man! They're gonna fuckin' pay!

Plus, I'll send a complaint saying the guys on the phone don't know squat.

ShimSham

Backlash wrote:

Veevee wrote:

Ranced wrote:

you guys should stop being such ugly faggots

thread was over with FaceballMcDougal's post. I was just annoying Katchem_Ash, and apparently other people. For that, I apologize to everyone but Katchem_Ash.

I can't even read his posts anymore without thinking of this thread.

You've made my day.

SketchTheArtist

I just called and the guy told me to fuck off saying it's the original 30 days PLUS a whole year. Meaning that when I purchased it in November 2005, my warrante ended in January 2007. He said I didn't know what I was talking about.

I am pissed.

Daedalus

Narian wrote:

FaceballMcDougal wrote:

Narian wrote:

I'm planning on getting a second-hand X360 through local channels.

How do I go about getting the extended warranty?

I doubt you would be able to in that case

You have something like 30 days to buy it after you purchase the console

So what you're telling me is that my Xbox is going to die one day after I buy it and I'd have wasted $350?

No, only $120, since apparently that's how much it costs to get it repaired out of warranty.

Crayon

Stupid fanboyism is just bleeding through in this thread.

ShimSham

Crayon wrote:

Stupid fanboyism is just bleeding through in this thread.

Katchem Ash hates things not blatantly from Japan or at least a cheap imitation of something from the Japanese culture.

FaceballMcDougal

SketchTheArtist wrote:

I just called and the guy told me to fuck off saying it's the original 30 days PLUS a whole year. Meaning that when I purchased it in November 2005, my warrante ended in January 2007. He said I didn't know what I was talking about.

I am pissed.

Don't even talk to the first person you get. Ask for a manager right away

I'd be pissed too