How do I get the addresses of bank directors?

Kyzen

After 7 months of trying to get my goddamn bank to fix one stupid little problem, I've decided to write them a letter. A friend suggested I send it to every person I conceivably could in order to hopefully have it read by one of them, and maybe possibly get something done about it.

Anybody know a good way to find the addresses/fax numbers of directors/presidents/whatever at a bank, namely Chase Bank?

I have their general customer contact address already, and another one for the division I'm dealing with, but would prefer more.

Thanatos

You could try turboing it.

Call the vice-president in charge of customer service. Be polite and well-spoken, and there's a decent chance you can get it fixed.

Kyzen

Thanatos wrote:

You could try turboing it.

Call the vice-president in charge of customer service. Be polite and well-spoken, and there's a decent chance you can get it fixed.

Ah, but how do I get their number?

I called in for the 16th time in 7 months today, kindly asked the guy helping me for his supervisor, he firmly assured me he could handle it if I explained the problem, and that if he couldn't, he would get me his supervisor,, and then gave me the same "solution" that everybody else I've spoken to has given me, which has thus far turned out to be a load of bullshit.

Thanatos

Kyzen wrote:

Thanatos wrote:

You could try turboing it.

Call the vice-president in charge of customer service. Be polite and well-spoken, and there's a decent chance you can get it fixed.

Ah, but how do I get their number?

I called in for the 16th time in 7 months today, kindly asked the guy helping me for his supervisor, he firmly assured me he could handle it if I explained the problem, and that if he couldn't, he would get me his supervisor,, and then gave me the same "solution" that everybody else I've spoken to has given me, which has thus far turned out to be a load of bullshit.

What's the problem, and what's the solution they're offering?

Kyzen

I have a debit card through them that gives me miles with United when I use it. Unfortunately, when I registered the card using my existing mileage plus account number, they decided to make me a new mileage plus account. so I have one mileage plus account that I've been using when I fly/shop online, and one account that my debit card miles are going in to.

Every time I've called in, the person answering the phone has listened to my problem, sometimes put me on hold to find out what to do about it, but every time have assured me that they could combine the accounts, and said "we'll send this to our back office group to get fixed, you should recive a letter in the mail in 10-14 days confirming the change" And it has yet to happen. They've also said they can't provide contact info for the group that handles the changes directly, as that group doesn't speak with customers.

CailYoung

Surely this is something United can resolve - perhaps you can get them to transfer miles from one account to the other?

Cimmerii

*sigh* ah, Chase.
I used to do credit card apps for them, and I can garuntee that when you call, you're getting some third party company paid to deal with their shit.

If you haven't tried, call the number for United, they should have some extension for airline miles etc. When you get to a real person (*, 0, or mumbling into a voice response thing, or saying 'customer service' multiple times usually works)
Tell them that Chase has been unable to fix your issues, have all your info handy. If they say call Chase, ask to talk to their supervisor. MAke sure they know that both accounts are in your name, and that Chase started another account without your consent.
The real people in charge are pretty much inaccessible, good luck tho.

Kyzen

Tried United, they told me about a balance transfer. Which costs money. Which blows. I'll probably try them a couple more times before focusing back on Chase I guess.

MichaelLC

Have you tried United's Web site? Balance transfer might be free there.

It's all out-sourced, but I would think United would be more likely to solve your problem than Chase, since they just issued the card, and United deals with the actual points.

Ruckus

Does Chase have branches with Personal Banking Associates?

My bank has this, usually you use them to arrange stuff like investments and Loan applications, but they can also function as your proxy when you have trouble with the corporate end.

Banks are like Donkeys. If you've been pulling on the Head end and have gotten no where, maybe you should give the other end a kick too.

Cimmerii

Balance transfer? They want you to transfer money? WTF?

Say you need to combine MILEAGE ACCOUNTS, very slowly, and maintain you are not interested in a balance transfer.
Make sure you get United Airlines itself, and not their credit card division.
These people get in trouble if they don't suck money out of your wallet, and half of them are dicks anyways.

Wow, I looked around the website and there's shit on stuff like this.
Below is a thing where you can email them. You can probably cut and paste your post that detailed whats going on.

http://www.united.com/page/middlepage/1,,52136,00.html?navSource=mileageplus&linkTitle=8moresupportoptions

Previous link wasnt working. Click on "Mileage plus Faqs" and then 'submit a question' with the tab on top.

Yar

Investor Relations is the best spot for names with any large company. Look through financial statements, annual and quarterly reports, and press releases. You'll find lots of names. You don't want the CEO necessarily, you want someone a couple steps down from him. Then start calling around asking for that person.