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Portal 2 Error

GatsbyGatsby Registered User regular
edited May 2011 in Help / Advice Forum
Hey guys, been looking for help with this everywhere and I thought I might as well try here.

For the past week whenever I try to start Portal 2 on my iMac I get the Steam error message of "This game is unavailable." I've followed all the advice their support section has given as well as even deleting then re-installing the game. However after it completed the download it now says the download has been "suspended" and I really would prefer to not repeat the whole process again.

If anyone could help that would be great, I'm open to all suggestions.

Gatsby on

Posts

  • RaernRaern Registered User regular
    edited May 2011
    Random thoughts:

    Have you reinstalled Steam itself?

    Do you know anyone else with Portal 2? You might be able to log onto their computer with your Steam acct and double check the game works like that, if it doesn't work it might be an acct issue not an install issue.

    I don't know how the whole PS3-Steam thing works exactly, but there's no chance you bought the PS3 version of the game and are trying to link it to Steam while the PSN is down?

    Beyond that, it's hard to diagnose unless someone here has solved the same issue, good luck.

    Raern on
  • GatsbyGatsby Registered User regular
    edited May 2011
    Haven't tried re-installing Steam itself yet, would that mean I'd have to re-install the game as well? Also I'll try the game on someone else's computer. And no, definitely didn't get the PS3 version.

    Thanks for the suggestions though, if anyone has solved this issue themselves or knows the solution I'd be incredibly grateful.

    Gatsby on
  • PailryderPailryder Registered User regular
    edited May 2011
    does this only happen with portal 2? i've got that message before when my internet connection has been flaky. are there ports for portal 2 you may need to open to authenticate? also, when in doubt, right click on the game, click properties, go to the local files tab, and click "verify integrity..."

    Pailryder on
  • GatsbyGatsby Registered User regular
    edited May 2011
    Pailryder wrote: »
    does this only happen with portal 2? i've got that message before when my internet connection has been flaky. are there ports for portal 2 you may need to open to authenticate? also, when in doubt, right click on the game, click properties, go to the local files tab, and click "verify integrity..."

    Well I only have ever bought Portal 2 from Steam, and I'm unsure on the port issue seeing as I'm using a Mac. And the first thing I did was "verify the integrity of the files."

    Really like I said, the only thing I haven't done is uninstall Steam and Portal 2 then re-install both.

    Gatsby on
  • Hahnsoo1Hahnsoo1 Make Ready. We Hunt.Registered User, Moderator, Administrator admin
    edited May 2011
    Have you tried deleting the Clientregistry.blob file? Is that even possible on Mac Steam?

    Also, is there any chance that you bought it from a different region than your billing address? What region are you in?

    Hahnsoo1 on
    8i1dt37buh2m.png
  • GatsbyGatsby Registered User regular
    edited May 2011
    Tried everything.

    Deleted .blob file
    Renamed it ClientRegistryOld.blob
    Verified the integrity
    Deleted then re-installed Portal 2
    Deleted everything except the Steam Apps folder
    Updated my Mac software

    And I'm not sure the region would really effect it? I bought it off Steam using a credit card, I downloaded it, played it for about a week and now it's stopped working.

    Gatsby on
  • Hahnsoo1Hahnsoo1 Make Ready. We Hunt.Registered User, Moderator, Administrator admin
    edited May 2011
    Some games, depending on the publisher, will have agreements that you cannot use a serial key from one region unlock the game in a different region. Thus, you can't buy the game for 5 bucks from Thailand and play it in the US, for example (which is what happened with the Orange Box). Valve locked out those games for those unfortunate folks a couple of weeks after the fact. I haven't heard about Portal 2 exhibiting this behavior, but it may just be news that no one cares about in this age of bizarre and restrictive DRM.

    If you bought it directly off of your Steam account, which has a billing address in the same region as the code you are using, then it's probably not this possibility. I was just throwing it out there.

    Hahnsoo1 on
    8i1dt37buh2m.png
  • GatsbyGatsby Registered User regular
    edited May 2011
    Ah I see, did not know that.

    Well my billing address is my home address so I'm sure, I hope, they wouldn't region lock me out because of that fact.

    Gatsby on
  • Hahnsoo1Hahnsoo1 Make Ready. We Hunt.Registered User, Moderator, Administrator admin
    edited May 2011
    Do you have the following files in your SteamApps folder? portal 2 common.ncf and portal 2 mac content.ncf

    Those are for preloading and downloading the game, but you might want to move them to a different folder and try restarting the downloads.

    I'm reading that Mac Steam has a problem with the Case Sensitive file system and that you might have to use a workaround for that.
    http://forums.steamgames.com/forums/showthread.php?t=1268621

    Hahnsoo1 on
    8i1dt37buh2m.png
  • Uldor5486Uldor5486 Registered User regular
    edited May 2011
    Hahnsoo1 wrote: »
    Do you have the following files in your SteamApps folder? portal 2 common.ncf and portal 2 mac content.ncf

    Those are for preloading and downloading the game, but you might want to move them to a different folder and try restarting the downloads.

    I'm reading that Mac Steam has a problem with the Case Sensitive file system and that you might have to use a workaround for that.
    http://forums.steamgames.com/forums/showthread.php?t=1268621

    Just chiming in that moving the files out of the original folder and restarting the downloads is what fixed this same issue on my brothers mac. Not a guaranteed fix since a friend had the same issue and this didn't work for him but worth a shot.

    Uldor5486 on
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