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Getting out of a cell phone contract?

RhinoRhino TheRhinLOLRegistered User regular
edited June 2011 in Help / Advice Forum
Here is the story. I was with phone company A - everything worked fine - contract expired and decided to switch to phone company B last week (they had slightly better rates). Both A & B are big huge national cell companies.

The problem with phone company B is that voice and data (internet) doesn't work inside my home or office - which is were I need it 99% of the time.

Details if you care on how much it sucks:

I'm in their coverage area. (my home and work are in different towns about 10 miles apart)

Voice cuts out or drops calls, can't hear a thing nor can they hear me. Majority of conversation is "Can you hear me?" and then I have to call them back on my work cell. With internet, it keeps dropping saying "Connection not available, please retry" (in internet apps). At best it'll download data extremely slow and by slow, I mean I've had 14.4 modems that were faster and more reliable.

Voice works "ok" if I step outside my home or office building. The only time I've seen it get 4G data is at the store I bought it from (even then the speed were pretty sucky, not "Super high speed broadband internet" they claim on the commercials.)

Internet doesn't work in my office. Extremely slow and drops a lot. My co workers have carriers A, C & D and they all get 4G super fast speeds. The ironic part, is my coworker says carrier D is "piggie backed" off B's network.

I talked to the sales guy and he put me over to "technical support" (had to call from my work cell) which was literally ~2 hours of holding and ~45 minutes of trouble shooting. The net result was a bunch of bullshit and run around.

The sales guy wants me to call again but really don't feel like another ~3 hours of not getting anything done (have a real busy week this week).

So, in a perfect world I would love to go back to phone company A - since their voice worked at home/work.

But I just signed the contract with B, is there any way to get out of it? I don't want to be stuck with it for next 2 years since I'll be paying for it and not really using it. What are my options here? The contact is less than a week old.

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Rhino on

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    matt has a problemmatt has a problem Points to 'off' Points to 'on'Registered User regular
    edited June 2011
    Which company is company B? Several of them have 30 day return policies, with no early termination fee. You basically return the phone and that's it.

    matt has a problem on
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    RhinoRhino TheRhinLOL Registered User regular
    edited June 2011
    Well i didn't want to say, since this might be an isolated case, but it starts with a V. They have a 14day on phone returns, but couldn't find anything on contract. Other than 350 termeration fee.

    Rhino on
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    a5ehrena5ehren AtlantaRegistered User regular
    edited June 2011
    They should let you out without a fee if you're still in the 14-day trial period.

    I'd try to call the Verizon returns department at this number
    1-800-417-3849
    and see what they say. I just called and was connected to a CSR within 10 seconds.

    a5ehren on
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    MushroomStickMushroomStick Registered User regular
    edited June 2011
    I think your best bet is the trial period. But if that doesn't work, keep pounding them with service calls about not being able to get a signal and your internet not working and such and they may give you an out on the contract on the grounds that they are unable to provide you with service.

    MushroomStick on
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    noir_bloodnoir_blood Registered User regular
    edited June 2011
    You're in luck.

    Verizon is raising one of their fees, which basically counts as a change of contract-it might take a bit of arguing and calling back, but if you keep trying, they should let you out of it. Though look at your contract first, because since you signed up, that might fudge things up a bit.

    Consumerist has more info if you like

    noir_blood on
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    saltinesssaltiness Registered User regular
    edited June 2011
    I think your best bet is the trial period. But if that doesn't work, keep pounding them with service calls about not being able to get a signal and your internet not working and such and they may give you an out on the contract on the grounds that they are unable to provide you with service.

    This actually works. I came close to getting out of my contract with Verizon and they were ready to agree with it because I couldn't get service at my old house. I ended up moving and keeping the service for unrelated reasons, though.

    saltiness on
    XBL: heavenkils
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    hisashihisashi Registered User regular
    edited June 2011
    Why is everyone assuming it's Verizon? Could be Virgin mobile if he's in Canda (eh?), or in U.K (splendid!)

    In Canada you got 10 day grace period

    Goferit!

    hisashi on
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    MushroomStickMushroomStick Registered User regular
    edited June 2011
    Because Virgin Mobile isn't one of the huge companies.

    MushroomStick on
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    a5ehrena5ehren AtlantaRegistered User regular
    edited June 2011
    Guess it could be Vodafone, but I was just assuming he's in the US since he didn't specify a different location.

    a5ehren on
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    DarkewolfeDarkewolfe Registered User regular
    edited June 2011
    I'm fairly certain that I've heard before of mobile companies letting people out when they show that they don't get service in their home. As evil as they are, they're aware that there's no way to satisfy that customer and would rather just let you out of your contract. Call them and make it clear that you get no service in either your home or workplace, and ask to be let out of your contract. I'm pretty sure they'll just do it.

    Darkewolfe on
    What is this I don't even.
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