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Getting out of a cell phone contract?
Rhino
TheRhinLOLRegistered User regular
TheRhinLOLRegistered User regular
Here is the story. I was with phone company A - everything worked fine - contract expired and decided to switch to phone company B last week (they had slightly better rates). Both A & B are big huge national cell companies.
The problem with phone company B is that voice and data (internet) doesn't work inside my home or office - which is were I need it 99% of the time.
Details if you care on how much it sucks:
I'm in their coverage area. (my home and work are in different towns about 10 miles apart)
Voice cuts out or drops calls, can't hear a thing nor can they hear me. Majority of conversation is "Can you hear me?" and then I have to call them back on my work cell. With internet, it keeps dropping saying "Connection not available, please retry" (in internet apps). At best it'll download data extremely slow and by slow, I mean I've had 14.4 modems that were faster and more reliable.
Voice works "ok" if I step outside my home or office building. The only time I've seen it get 4G data is at the store I bought it from (even then the speed were pretty sucky, not "Super high speed broadband internet" they claim on the commercials.)
Internet doesn't work in my office. Extremely slow and drops a lot. My co workers have carriers A, C & D and they all get 4G super fast speeds. The ironic part, is my coworker says carrier D is "piggie backed" off B's network.
I talked to the sales guy and he put me over to "technical support" (had to call from my work cell) which was literally ~2 hours of holding and ~45 minutes of trouble shooting. The net result was a bunch of bullshit and run around.
The sales guy wants me to call again but really don't feel like another ~3 hours of not getting anything done (have a real busy week this week).
So, in a perfect world I would love to go back to phone company A - since their voice worked at home/work.
But I just signed the contract with B, is there any way to get out of it? I don't want to be stuck with it for next 2 years since I'll be paying for it and not really using it. What are my options here? The contact is less than a week old.
The problem with phone company B is that voice and data (internet) doesn't work inside my home or office - which is were I need it 99% of the time.
Details if you care on how much it sucks:
I'm in their coverage area. (my home and work are in different towns about 10 miles apart)
Voice cuts out or drops calls, can't hear a thing nor can they hear me. Majority of conversation is "Can you hear me?" and then I have to call them back on my work cell. With internet, it keeps dropping saying "Connection not available, please retry" (in internet apps). At best it'll download data extremely slow and by slow, I mean I've had 14.4 modems that were faster and more reliable.
Voice works "ok" if I step outside my home or office building. The only time I've seen it get 4G data is at the store I bought it from (even then the speed were pretty sucky, not "Super high speed broadband internet" they claim on the commercials.)
Internet doesn't work in my office. Extremely slow and drops a lot. My co workers have carriers A, C & D and they all get 4G super fast speeds. The ironic part, is my coworker says carrier D is "piggie backed" off B's network.
I talked to the sales guy and he put me over to "technical support" (had to call from my work cell) which was literally ~2 hours of holding and ~45 minutes of trouble shooting. The net result was a bunch of bullshit and run around.
The sales guy wants me to call again but really don't feel like another ~3 hours of not getting anything done (have a real busy week this week).
So, in a perfect world I would love to go back to phone company A - since their voice worked at home/work.
But I just signed the contract with B, is there any way to get out of it? I don't want to be stuck with it for next 2 years since I'll be paying for it and not really using it. What are my options here? The contact is less than a week old.
Rhino on
0
Posts
I'd try to call the Verizon returns department at this number
1-800-417-3849
and see what they say. I just called and was connected to a CSR within 10 seconds.
Verizon is raising one of their fees, which basically counts as a change of contract-it might take a bit of arguing and calling back, but if you keep trying, they should let you out of it. Though look at your contract first, because since you signed up, that might fudge things up a bit.
Consumerist has more info if you like
This actually works. I came close to getting out of my contract with Verizon and they were ready to agree with it because I couldn't get service at my old house. I ended up moving and keeping the service for unrelated reasons, though.
In Canada you got 10 day grace period
Goferit!