Email hacked and battle.net account created

Lezta

Woke up this morning and saw on my phone that I had an email from battle.net stating that someone called 'zhang' had created an account with my email. I half ignored it, figuring that they'd just tried to use my email but not having access to my account wouldn't get very far. Or, failing that, it was just a phishing email and I, again, could safely ignore it.

Later in the morning, I signed into gmail to discover that someone had, in fact, accessed my account from China.

Damn.

I've now obviously changed my password and signed out of all sessions. However, I now don't know what to do about the battle.net account - I can't get into it as I don't know its password. I can't get the password emailed to me because I need to know 'zhang''s full name.

What do I say to blizzard - 'Hi, sorry, that wasn't mean please delete that account because I say so'? I can't see them being terribly sympathetic. Annoyingly enough, I can't seem to get through to their email support form without an account anyway.

I'm a bit unsure what steps I need to take here to get that account shut down.

Raneados

they run into account shenanigans all the time, and they actively want all such problems gone

they will try to match the account with your e-mail and send you e-mail confirmation for the account

don't they have a telephone contact?

they will be 100% sympathetic as this is a huge problem with wow currently

goes without saying, make a better password, run adware and checkers and etc
even though passwords can be brute forced pretty easily these days

thebrowngoblet

this seems to be happening to a multitude of people. a friend of mine and myself received this exact e-mail yesterday. my friends and i had the working hypotheses that this is either someone like a gold farmer who needs multiple accts active and so was randomly generating e-mail addresses that weren't already taken OR our gmail accts just got randomly hacked. apparently we were all hacked.

make sure there is a follow up on this at battle.net. if you already have a battle.net acct let them know this and that you would like this 'alternate' one closed. it's 'good' to know that my friend and i aren't the only ones with this problem.

TetraNitroCubane

You're not the only one 'Zhang' has been doing this to. Check out this recent thread, where someone pops in to discuss how his domain is getting harassed in the same way. Calling Blizzard is a good idea, as mentioned above. They're encountering this more and more, and 'Zhang' is not unknown to them.

The sad thing here is that 'Zhang' could have done this to you even if he didn't compromise your email account. You don't need to have your email hacked for him to randomly put your email address into the registration field. So this can happen to ANYone.

I highly suggest following Raneados' advice, though, since you saw unauthorized access to your email account. Download and run MalwareBytes Anti-Malware, and I'd also recommend a cursory scan with Hitman Pro (Use the free versions of both).

Additionally, since your using Gmail and your phone together, set up the Two Factor Authentication to prevent anyone from getting into your account even if they've keylogged you. Oh, and make sure your password is strong: Mixed case, alphanumeric, and include as many special characters as you can. At least 12 characters, if you can manage it.