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Video Card RMA Question
a penguin
Registered User regular
Registered User regular
So almost two months ago to the day, my video card goes kaput. About a week later, I send it in on RMA. Well two months and a couple of phone calls later, I get this email.
So my old 6600GT is dead, and they're replacing it with something else. Sweet?
So my question is how exaclty this works. Are they basically offering me a credit for the original value of the 6600GT? How do I go about getting the most out of this? Is there a way to determine what kind of credit they're going to throw at me?
Gigabyte RMA guys wrote:Dear Customer,
We have finished the complete diagnosis of
######
and unfortunately your board /or
video card
GV-NX66T128D
was not repairable. For this particular model, we are out of stock
right now. Therefore, we cannot make a replacement for you at this moment.
Please browse at our website www.gigabyte.com.tw to check if there is any model that is
compatible for your system or future configuration and email back to us. For faster service, please provide a list of possible candidates for replacement in case they are out of stock.
We can look into the inventory status and price difference for you.
Thank you and sorry about the inconvenience that we may have caused.
So my old 6600GT is dead, and they're replacing it with something else. Sweet?
So my question is how exaclty this works. Are they basically offering me a credit for the original value of the 6600GT? How do I go about getting the most out of this? Is there a way to determine what kind of credit they're going to throw at me?
This space eventually to be filled with excitement
a penguin on
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Posts
Which to me says "Pick whatever card you want, and if it's more money than what you paid, we'll charge you the difference."
But you might luck out; a lot of companies will give you the next model up for the same price if they cannot give you your old model back, just as a point of Customer Service. See what you can get.
But how do they know what I paid for it? They only have the manufacture date on the board (afaik), so I could've paid anywhere between $150-$220 for it.
It looks like I'm getting an upgrade out of this, one way or another. Shelling out $20 for an upgrade is well worth it.
I should probably just email them and asl them exactly how this is going to work.