I look like a damn chicken

ApexMirage

Hey guys, I'm really hoping a clever solution exists to this.

I just recently bought a new winter coat, and it's turning everything I wear underneath into a chicken costume: http://imgur.com/a/IbTqL

At first I was hoping that it was just because the coat was new and it would eventually die down or stop, but after plucking my hoodie for 2 hours I was met with the same result.

What can I do? I can't afford to just buy a new coat =(

Edit: Found the receipt, going to try my luck with a return attempt.

ceres

Was it bought recently enough that you can return it and get a different one?

Tox

You can return it and buy one that won't do that.

If for whatever reason you can't return it (like you lost the receipt or have had it too long), then you're pretty much stuck with it, but you could sell it to a second-hand store and get some cash for it.

ApexMirage

Oh I knew I forgot something - It was a final sale type of thing. I can't afford to take the loss on selling it to a second hand store either.

I also tried every conceivable way of removing the feathers including those sticky roller things, scotch tape (I'll try duct tape asap) and vacuuming. I've also given myself numerous zipper whipping injuries from shaking the damn thing.

Mojo_Jojo

It might help to describe / show a photo of the coat. I'm a bit confused about the origin of those feathers.

Movitz

I had something similar happen with a quality brand jacket (but not really to that degree, Jesus that looks like you strangled a duck with your bare hands). I returned it and got a new one since they regarded it as a manufacturing error, maybe you can try that angle?

I'm in not-america though so I have no idea how your consumer rights works.

Ed: Your post about it being on final sale just showed up. That makes things more complicated.

Esh

What it's doing is a little extenuating. You might try going back with it and a hoody full of feathers and show them what it's doing. You never know.

EggyToast

I'd still try to take it back and state that it's defective. You can at least ask someone at the store "Look, I know this is final sale, but look what it does! That's not normal! If you aren't returning it, what should I do to fix it? It's cold outside!"

Jam Warrior

Final sale doesn't allow people to sell you duff goods. Clearly something has gone wrong in manufacturing here.

I don't how rubbish US consumer rights are but I'd be back at that shop demanding a refund or exchange. Wearing it there should provide enough evidence when you arrive that nobody could argue there wasn't a problem! It doesn't cost anything to try.

Figgy

Actually, that's exactly what final sale means.

Retailers are only legally obligated to make it clear their return policy. The OP knew the coat was final sale, so that's that.

You could always try, though. But they're under no obligation to allow a return/exchange.

bowen

I don't think final sale applies to goods that are damaged. If you paid more than $20 for that coat I'd start bitching up a storm. Especially if the reason they're on final sale is they're a piece of shit, that's deception.

Mmmm... Cocks...

Yea, I'd go back. Don't be irate. But just keep trying to escalate up the chain of command.
"Is there someone in charge I can talk to?"
"Oh you're the shift leader, when will a manager be around?"
"Oh as a manager you can't do jack? Could I get in touch with a regional manager?"

Try and sell them on the fact that you can't get another coat. Ask for store credit. Just try to be flexible. All you want is a coat that works.

Figgy

Bowen, final sale usually means it's damaged. Or clearance. Or underwear.

That said, those who know me know I'm te king of returning things that are otherwise unreturnable. Might as well raise a stink and try. Just know they're not legally obligated to accept it.

ApexMirage

Yeah, alright. I'll give it a shot, not that I even have the receipt D=

I'll post results afterward.

EggyToast

It depends on the store and the type of good, and it's variable enough to make it worth a shot. I agree that if you buy something off the "As-Is" shelf at Best Buy, you're probably SOL. But clothing stores usually treat "final sale" as a way to prevent clearance items from returning. However, in this case, they wouldn't be able to resell the item of clothing anyway, since it appears to be defective. Clothing stores usually tolerate defective items more than electronic stores when it comes to final sales, ironically enough.

ApexMirage

What if I trade it for the same model, and that model does the same thing?

Jam Warrior

Figgy wrote:

Bowen, final sale usually means it's damaged. Or clearance. Or underwear.

That said, those who know me know I'm te king of returning things that are otherwise unreturnable. Might as well raise a stink and try. Just know they're not legally obligated to accept it.

Does it? Might be regional differences but when I hear Final Sale I imagine this is as in, we aren't stocking this item any more so we won't offer the usual store return policy that is non legally required but we have because it encourages sale and good will.

Certainly in the UK, this would in no way remove your legal consumer right to return goods for a full refund under the Consumer Sales Act due to the goods not being:

-as described
-of satisfactory quality,
or
-fit for purpose – this means both their everyday purpose, and also any specific purpose that you agreed with the seller (for example, if you specifically asked for a printer that would be compatible with your computer).

And I would certainly say that this level of shedding hits the last two of those points.

If by Final Sale we mean discount goods that are known to be used or damaged and are sold 'as is' and are very clearly marked as such, then you gambled and lost I'm afraid! Such is life.

But like I say. UK perspective and I've no idea if US consumer law is as abominable as your labour law.

XArchangelX

Couple things you can do in the event you can't return it:

Pick an old sweatshirt or whatever and just always wear that underneath coat.

A little time intensive, but you can take a heavy duty garbage bag, flip the coat inside out, and sew it in like a liner.

I have had that sort of coat problem before, and have had occasion to practice both these recommendations.

Darkewolfe

IANAL

This really depends on what the agreement was. If the sale was made to you, "All Sales Final - As Is" you have no right to return it. Essentially, if they expressly used language which indicates no warranty on the product, then you're SOL. I'd still try politely asking, but you don't have any rights in this situation.

If all they said was "All Sales Final" you have full right to an exchange for a defective product, you just don't have any right to return the item simply because you don't like it, even within a certain period.

Skoal Cat

Ive been able to return as is merch since there were problems they didn't know/inform me of. This was with Ikea though, so ymmv.

Darkewolfe

Skoal Cat wrote:

Ive been able to return as is merch since there were problems they didn't know/inform me of. This was with Ikea though, so ymmv.

Yeah. At that point it comes down to whether they're worried about giving you good customer service so you shop again (IKEA is), or whether they sold it as-is because they don't care (random immigrant owned pawn shop).

EggyToast

ApexMirage wrote:

What if I trade it for the same model, and that model does the same thing?

If they have the same model. Technically they don't have to do anything to help you, and you can say "I don't have a receipt because it was final sale," but if they can't do anything, your followup should be "so what can I do to fix it?"

I doubt you'd be the only customer who has ever had a problem with that type of garment there, so they may at the very least have some tips to fix it.

Casually Hardcore

This is pretty common thing to happen with down feather products. It'll continue to do that until whatever particular kind of feather is out of jacket.

ApexMirage

So mini update: I found the receipt.
It wasn't a final "as is' sale, so that's good news.
It's listed as giving me 14 days to make the exchange, but it was purchased in october and sat in my closet until it got cold enough to use (just recently)

So the plan is the same, all the advice given is pretty spot on as far as my options go.

Also, thanks for this

XArchangelX wrote:

Couple things you can do in the event you can't return it:

Pick an old sweatshirt or whatever and just always wear that underneath coat.

A little time intensive, but you can take a heavy duty garbage bag, flip the coat inside out, and sew it in like a liner.

I have had that sort of coat problem before, and have had occasion to practice both these recommendations.

This will have to be my last resort, I just really wish it hadn't ruined two of my only hoodies, both of which have different custom embroidery and were gifted to me for two separate occasions =(

ApexMirage

Casually Hardcore wrote:

This is pretty common thing to happen with down feather products. It'll continue to do that until whatever particular kind of feather is out of jacket.

That's kind of what I figured, but it's been a little over two weeks with seemingly no decrease in the shed. What's your experience with this kind of issue?

Casually Hardcore

It really depends on the thread count on the lining. If it's less then 350, then feathers are just going to continue migrating out. Which is why I always by the highest thread count I can find for down feather products, and even then there's a initial period of shedding.

Figgy

Casually Hardcore wrote:

It really depends on the thread count on the lining. If it's less then 350, then feathers are just going to continue migrating out. Which is why I always by the highest thread count I can find for down feather products, and even then there's a initial period of shedding.

I've found it's far more common in down that isn't goose. Like duck feathers. If it doesn't specifically say "goose down," then it's not.