The new forums will be named Coin Return (based on the most recent vote)! You can check on the status and timeline of the transition to the new forums here.
The Guiding Principles and New Rules document is now in effect.
Browser crashes when I load trenchescomic.com
AceOfJacks
Registered User regular
Registered User regular
Hello. I have been using IE for a while, but I also use Firefox, depending on what I'm doing. I usually look at webcomics on IE, and do my gaming research on Firefox. When I found out about the Trenches webcomic, I was thrilled, and decided to give it a look. Every time I read my comics for the morning, I save Trenches for last, because it usually forces my IE window to close, saying there was an error. Then, it auto recovers the webpage. So I can view the comic, but only if I allow my browser to close. Anyone have any suggestions as to why this happens?
AceOfJacks on
0
Posts
Usually when IE crashes, it leaves an application error in your computer's event log. Sometimes these errors will point to a particular file that might be causing the problem. It might be that you need to update your version of Java. You might also make sure you're not running any toolbars that might be interfering with the site.
Another thing would be to either reinstall IE8 or upgrade to a newer version.
Switch (JeffConser): SW-3353-5433-5137 Wii U: Skeldare - 3DS: 1848-1663-9345
PM Me if you add me!
edit -- just a note: trenchescomic.com doesn't depend on Java.
Good idea, you should be able to get to that from Start> All Program> Accessories>System Tools
At least that's normally where I see the shortcut.
Switch (JeffConser): SW-3353-5433-5137 Wii U: Skeldare - 3DS: 1848-1663-9345
PM Me if you add me!
You are going to have to look up the specific error message you are getting. check both system and application event logs.
Also what operating system are you using?
Do me a favor:
In internet explorer click the blue ? next to tools, click about internet explorer.
Click System Info ...
Expand Software Enviroment
Click Windows Error Reporting
Copy the first line that starts with Faulting application iexplore.exe and paste it in the thread.
should look like this:
11/22/2011 8:05 PM Application Error Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19154, fault address 0x00067a38.
For kicks if you want to dump your file versons for internet explorer do so as well.
Internet Settings -> Internet exlplorer -> File Versions
Logical, thinking people don't use IE in the first place.
I kid, I kid. I would say the suggestion of trying IE without add-on/plug-ins is a good one, but looking at trenchescomic.com, nothing is jumping out at me that would even require any plug-ins. I remember a while ago there were some animated ad banners on the main PA site that were causing some people problems, but there aren't even any ads on Trenches. Is there any further information in the error message besides "encounter a problem, needs to close,"
or whatever? I think @skeldare is one the right track - trying it in another browser for testing purposes is the common sense first step. I am going to assume you have already done this since you mention Firefox, and it's only happening in IE? If you can indeed find some sort of log or error file it might help pinpoint the problem. I'm sure someone here could help you locate/interpret it.
1/5/2012 5:33 PM Application Error Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19170, fault address 0x00067978.
more info:
Unhandled exception at 0x3cf07978 in iexplore.exe: 0xC0000005: Access violation reading location 0x00000008
So far from what I can tell it is advertisement related. I see the decideotron ad just fine.
This is the message I get when IE tries to close.
After this initial crash and auto-recovery, it runs fine, I can go to it until I restart my computer.
Tried firefox, it seems to work fine.
apparently Kapersky Anti-virus can cause weird things to happen with IE. do you have that, or some other AV installed?
otherwise, yeah, try running IE with all plug ins disabled and check if the crash happens. alternatively, just install Chrome or Opera?
steam | Dokkan: 868846562
If you want to find out what's going wrong, install visual studio, attach the debugger, and replicate the issue. This will give you a lot of information, and some forums even have participants who may interpret the results for you (I will not).
Elsewise you could see if there is an appcrash log (not the event log) for IE, which may give you more info.
If you want to try to fix blindly, without trying to figure out what's wrong then: run IE w/out add-ons (and such) and/or in compatibility view, re-register mshtml.dll, run SFC /scannow, uninstall/reinstall IE 8, scan your system for adware/malware, and if those don't work you'll have to start looking into uninstalling programs that were recently installed or rolling back updates to programs (or at least those which after you performed the install/update this problem started happening).
Or don't use IE at all. The only time I open IE is if something doesn't work right in Chrome.
Restarted computer, tried again. Crashed again, then auto recovered.
No background anti-virus or "internet security" program running.
I will try upgrading my IE9.
To those of you who have attempted to help me probe this problem, and attempt to repair it, thank you for your help. I will update as soon as I have more news.
Also, to those who tell me a logical person would just use another browser:
If you plan on sticking your tails between your legs and hiding every time you encounter a problem, then with all due respect, I humbly suggest to you, "grow some balls". The point my this thread is to overcome challenges by applying logical thought and logical solutions, not to simply run away from it because you do not understand it.
I could just use another browser and say "fuck it", but if I preferred to use a specific browser, and it was giving me problems, MY (faulty) logic dictates that this is a challenge placed in front of me. Why is it malfunctioning, and why is it working in one browser and not in another? Why have my attempts to repair this problem failed? What am I not seeing? Maybe I should contact the person or persons who manage the website, or view the website on a regular basis, and see if anyone shares this problem with me? Oh wait, they're all telling me to just use another browser. I guess I'm dumb for trying to FIX something.
Edit: Upgraded to IE 9 and the problem has been resolved. Thank you to those who suggested this as a fix for the problem. Much appreciated.
Tube's Circus of Bug Reports would have been the place for that, incidentally.
In any case, I'm glad you managed to resolve the problem after a fashion, although I hope you can be satisfied even though you didn't track down the root cause of the issue.
An updated browser is a completely valid solution to the problem, you are a user not a web designer so you have no responsibility in actually fixing the problem.