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Ebay Woes

BradicusMaximusBradicusMaximus PssssssssyyyyyyyyduckRegistered User regular
edited May 2012 in Help / Advice Forum
This might be a somewhat long story.

So a couple weeks ago I won a bid on a paintball mask. I made my payment immediately and the guy responded the next day saying it would be a few days before he could make the shipment but I could expect it in a few days after the shipment. Well about a week goes by with no word from the seller. I decide to ask him if theres a problem and he responds by saying there were a few hiccups but he should be able to send it in a day or so. Not long after, I get an email saying that my payment has been accepted but still get no confirmation of a shipment or tracking number. I allow another 4-5 days before I send another message asking again what was up. After no response for 3 days I open a case and explain the situation. He finally responds with this - "I am so sorry about this issue, i have had a lot going on and have been out of town for family business, i had planned to ship your item before i left but i forgot, i have the item right here beside me and can be shipped within the next two days, is there anyway we can work this out without the refund, because the item was listed as refunds are not available, once again i am so sorry for this inconvenience, i have been in your shoes before and it is not a good feeling. Hope to hear back from you " I said if he can ship it within 1-2 days with the tracking number all would be forgiven. His last response was "In order for me to be able to ship this i am going to need you to close this case, they have a hold on my paypal account and it is over drawn, i need this to be resolved to i can pay for the shipping"

Now then, should I actually agree to this? I've never had this kind of trouble before and I just wanna make sure what I do is the right thing. It would really suck to get burned on 60 bucks. So put yourself in my shoes, would you agree to close the case and trust this guy or try and get the money back?

BradicusMaximus on

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    darqnessdarqness KCMORegistered User regular
    Nope, leave the case open. Right now it's your only leverage for getting him to ship your item.

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    schussschuss Registered User regular
    Fuck no, do not agree to it.

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    DenadaDenada Registered User regular
    Do not close the case. Do not trust him. Do get your money back. Even if he's being honest, he no longer deserves your money. You could have bought the mask from someone else and had it in your hands by now.

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    minirhyderminirhyder BerlinRegistered User regular
    Sounds sleazy as hell. He needs you to close the case so he can pay for shipping? Fuck no. He can pay in cash at the post office, send you the item, and then ask you to close it.

    I'd keep the case open and have nothing more to do with this guy.

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    DaenrisDaenris Registered User regular
    Yeah, I wouldn't close the case. Sure, he might be telling the truth about everything (though I doubt it) but that's not really your problem. He can borrow the money to pay shipping, or pay with a credit card, or whatever, but you shouldn't close the case until you have the item or have gotten your refund.

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    BradicusMaximusBradicusMaximus Pssssssssyyyyyyyy duckRegistered User regular
    Awesome, thanks guys. I just wanted to make sure I wasn't coming out as a dick in this situation. So now that I've determined I want my money back how do I go about doing it? If he isn't willing to cooperate do I just escalate the case?

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    FyndirFyndir Registered User regular
    Awesome, thanks guys. I just wanted to make sure I wasn't coming out as a dick in this situation. So now that I've determined I want my money back how do I go about doing it? If he isn't willing to cooperate do I just escalate the case?

    Pretty much, he doesn't get to cry about refunds not being available when he hasn't shipped the item, let him know that he has another week to get it shipped with a tracking number and that you will not be closing the case until you have the item in your hands.

    If he won't do that, then tough for him you escalate the case and get your money back.

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    Jam WarriorJam Warrior Registered User regular
    As an EBay Paypal buyer the worst you are ever going to be out is time and hassle. Just follow the dispute process, ignore his attempts to weedle out of things and your money will come back to you.

    It does annoy the hell out of me when people think that the little disclaimers they put at the bottom of their auction get them out of the EBay and Paypal overall T&Cs. Oh, you put you won't accept liability for it being 'lost in the post' when for all I know you've taken my money and done nothing? Tough shit. Recorded delivery is to cover the sellers ass, not the buyers.

    MhCw7nZ.gif
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    EggyToastEggyToast Jersey CityRegistered User regular
    A "refund" means you return the item and he refunds your money. As it is, you are canceling the order. That means you get your money back and the seller is on the hook for whatever expenses he incurred by fucking around.

    eBay doesn't really give a shit about "I got really busy."

    || Flickr — || PSN: EggyToast
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    Dr. FrenchensteinDr. Frenchenstein Registered User regular
    I've only ever heard stories about sellers getting screwed over by shady buyers. you keep that case open, and escalate if need be. you'll get your money back. Sucks that ebay has become such a den of scum and villainy.

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    BradicusMaximusBradicusMaximus Pssssssssyyyyyyyy duckRegistered User regular
    Update time.

    Ebay has decided that I deserve a full refund YAAAAY! Woke up to an email response from the guy saying "There was no need to escalate the case any farther, your item will be shipped tomorrow, i really don't appreciate the way you have handled things after me sharing with you i have been out of town on family business."

    Don't know if it will do anything but I'm gonna leave him a terrible rating, that'll teach him. Soon as I get my money back I'm buying that shit on amazon.

    Thanks for the help guys, this thread can be closed now.

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    FyndirFyndir Registered User regular
    Out of curiosity, did you actively do anything to cause the case to escalate, or was it just that you didn't cancel the dispute?

    Either way, glad you're getting your money back.

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    BradicusMaximusBradicusMaximus Pssssssssyyyyyyyy duckRegistered User regular
    I escalated it when I got home from work this morning. He had sent me another message along the lines of plzplzplz close the case. Was I even dealing with an adult? It sure didn't seem that way.

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    minirhyderminirhyder BerlinRegistered User regular
    It's silly that he was begging you to close the case for no damn reason and then he's butt hurt that you wanted your money back even though you didn't have the item, didn't have a tracking for it, and no indication it was ever going to be shipped.

    What is this guy's rating, out of curiosity?

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    amateurhouramateurhour One day I'll be professionalhour The woods somewhere in TennesseeRegistered User regular
    What's the protocol if he actually ships the item?

    You need to return it right? and that's an out of pocket cost to you?

    are YOU on the beer list?
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    BlarghyBlarghy Registered User regular
    What's the protocol if he actually ships the item?

    You need to return it right? and that's an out of pocket cost to you?

    If it comes by courier, refuse acceptance of the package. If it comes by mail, mark it as 'return to sender' and give it back to the post office.

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    FyndirFyndir Registered User regular
    Yeah, if you've been refunded and the item turns up there's no need to even open the package really, assuming you can identify the sender by the return address etc.

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    bowenbowen How you doin'? Registered User regular
    Guy's gonna send you a bomb now.

    I kid, but still, yeah you're probably dealing with some 15 year old or something trying to offload his paintball gear and his mother doesn't want to send it ... or something.

    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
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