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Locked out of hotmail *new problem* how do I contact a human at messenger support?
Casual
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Wiggle Wiggle Wiggle Flap Flap Flap Registered User regular
I tried to log into my hotmail earlier and was greeted with this,
This wouldn't normally be a problem but the email it wants to send the unblocking code is apparently so old I can't even remember ever having had it (it only gives me part of the email address not all of it). So I'm faced with two problems, 1) how do I unblock my account and 2) do I need to worry about this being caused by some malware? A quick virus scan showed nothing and I'll do a full scan tomorrow when I have time.
EDIT:
Ok, I've gone in circles round a link maze for a while on the messenger support page which only offers a few FAQ's, none of which help me. Does anyone know how I can actually talk to someone who can help me resolve this?
Your account has been blocked
Why are you seeing this?
Someone may have used your account to send out a lot of junk messages (or something else that violates the Windows Live Terms of Service).
We're here to help you get your account back.
What do you need to do?
We'll walk you through a few steps to verify that you own the account, then ask you to change your password in case someone else has been accessing your account. It should only take a few minutes and then you'll be unblocked and on your way.
We've cleaned your account settings
Often customers get here because someone else has access to your account and is using it without your knowledge to send spam. To protect you and your contacts, we've removed any Hotmail auto-replies or linked accounts you may have had.
This wouldn't normally be a problem but the email it wants to send the unblocking code is apparently so old I can't even remember ever having had it (it only gives me part of the email address not all of it). So I'm faced with two problems, 1) how do I unblock my account and 2) do I need to worry about this being caused by some malware? A quick virus scan showed nothing and I'll do a full scan tomorrow when I have time.
EDIT:
Ok, I've gone in circles round a link maze for a while on the messenger support page which only offers a few FAQ's, none of which help me. Does anyone know how I can actually talk to someone who can help me resolve this?
Casual on
0
This discussion has been closed.
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I got the same account blocked message as you. I just followed the instructions and gave it my phone number and it texted me a code. Then it worked. If you can't use that option, I'd suggest messaging their support staff.
There was a link to unblock the account that I clicked, and I gave it my cell number to text an authentication code to. I entered the code into a prompt in the browser, and it unblocked my account.
You should be aware that anything in your inbox will be deleted, though.
Guess my only option is to hunt down their support then.
You could give this a shot:
http://gethuman.com/phone-number/Hotmail/
Problem is there is no support email address I can see, and the password recovery can't help because I don't have access to the email address it's set to. Either it's a prehistoric email address I don't remember anything about or whoever hacked my account changed it to their email.
Have you tried their forum?
http://answers.microsoft.com/en-us/windowslive/forum/hotmail
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