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[TRENCHES] Thursday, September 20, 2012 - Observation

GethGeth LegionPerseus VeilRegistered User, Moderator, Penny Arcade Staff, Vanilla Staff vanilla
edited September 2012 in The Penny Arcade Hub
Observation


Observation
http://trenchescomic.com/comic/post/observation

Just a little demoralizing.

Anonymous

For the sake of this story let’s say my name is Antonio. And, hypothetically, we’ll say I was working for a video game “documentation” company that created ancillary products deemed necessary by many developers and customers (but not all of them).

I spent 9 months on a project, and every day I would have a series of e-mails or a phone call with my contact at the game publisher. And because my contact would not let me have direct interaction with the developer (it might be a “distraction”) the ONLY person I talked to about this project was him. One guy. And we communicated every day, minus a few weekends… for 9 months straight.

We battled on a few issues. Nothing crazy, but I pushed on some things and he’d push back and more often than not he’d win and I’d do more crazy hours to make it work since he was an important person in a billion dollar gaming company and my employer was a leech-industry that depended on the goodwill of billion dollar gaming companies to survive.

I gave him just about everything he asked for, on time, on budget, and to the great satisfaction of the developer (I found that out later when I finally got to talk to them).

After 9 months of constant, daily communication, I got a final message from my contact - an email to me that had my name in the actual email address and which was a response to a message that had my name at the bottom and in my signature.

This message read:

“Well, it took a long time but good job Andrew.”


Geth on

Posts

  • RMS OceanicRMS Oceanic Registered User regular
    Not sure what to make of that story. My own experience is that praise beyond anything in that email is quite rare.

    Space Bunny for the win!

  • cckerberoscckerberos Registered User regular
    He got the name wrong.

    I dunno. I guess it's a little surprising, but I don't think I'd really care.

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  • premiumpremium Registered User regular
    I have similar experiences pretty much every day at my job.
    Despite working with some of our customers for about 4 years now, some of them still think my name(which is included at the bottom of every email in my signature) is Jack.
    My name is definitely not Jack.

  • OldSchoolChickenOldSchoolChicken Registered User regular
    I'll admit I had to re-read the story a couple times just to make sure I hadn't missed anything... but no, it's just a roundabout way of saying despite 9 months of contact with one person, and doing a good job while at it, his contact and defacto supervisor got his name wrong.

    I also thought the rabbit in the comic was hilarious.

  • RMS OceanicRMS Oceanic Registered User regular
    Indeed it just twigged with me what the problem was. Ouch.

  • StormwatcherStormwatcher Blegh BlughRegistered User regular
    Who cares about Alejandro's silly weepy tale, MR. TOOTS IS WEARING A COSTUME WITH A LAZOR GUN!!!!
    (I get called the wrong name all the time. Boo hoo.)

    Steam: Stormwatcher | PSN: Stormwatcher33 | Switch: 5961-4777-3491
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  • mastriusmastrius Registered User regular
    Well I think the issue here is months of contact working your ass off and doing everything that's wanted and even if that guy were to have said who was doing a good job, no one would have known it was him because that isn't his name. That's how I'd look at it. Probably not the point maybe? But still. That's possible and shitty.

    "You're like a kitten! A kitten who doesn't speak Japanese." ~ Juliet Starling
  • Comedy RefluxComedy Reflux Web creator FlandersRegistered User regular
    Now I really wonder why my tale hasn't come to pass yet. It wasn't trenchy, but it was at least a bit more 'hardcore' than this.

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    Back after a three year hiatus!
  • DiannaoChongDiannaoChong Registered User regular
    And the Mr. Toots fan service begins.

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  • jackaljackal Fuck Yes. That is an orderly anal warehouse. Registered User regular
    Ugh, Mr. Toots. I'm with Jerry.

  • RMS OceanicRMS Oceanic Registered User regular
    Also we now know for certain that Toots is packin'. :P

  • Warlock82Warlock82 Never pet a burning dog Registered User regular
    edited September 2012
    Ha, the e-mail thing happens to me a lot too (not that bad, people just misspell my name a lot). I really don't understand how you can screw that up when the name is RIGHT THERE in the e-mail "To" line.

    Warlock82 on
    Switch: 2143-7130-1359 | 3DS: 4983-4927-6699 | Steam: warlock82 | PSN: Warlock2282
  • Fatty McBeardoFatty McBeardo Registered User regular
    I really wish they would pick up the pace of this story.

  • Andy JoeAndy Joe We claim the land for the highlord! The AdirondacksRegistered User regular
    Andrew is a better name anyway. :P

    XBL: Stealth Crane PSN: ajpet12 3DS: 1160-9999-5810 NNID: StealthCrane Pokemon Scarlet Name: Carmen
  • GaslightGaslight Registered User regular
    There is something about Isaac's star-face helmet, combined with the circles under his eyes and haunted, frazzled expression in these past few comics, that really cracks me up.

  • GravedGraved Registered User new member
    People can't read. They... just... can't.

  • wonderpugwonderpug Registered User regular
    Seems like the 3rd panel of today's comic just overexplains the joke, or adds a lesser one, or... I don't know. It just doesn't seem to add anything. The funny is only coming from the Mr. Toots visual gag, so why not make that the punchline and leave it at that?

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  • TychoCelchuuuTychoCelchuuu PIGEON Registered User regular
    Except Isaac's knowing stare into the depths of space is hilarious too.

  • wonderpugwonderpug Registered User regular
    I'll grant you that.

  • Lindsay LohanLindsay Lohan Registered User regular
    jackal wrote: »
    Ugh, Mr. Toots. I'm with Jerry.

    What did Jerry say about Mr. Toots?

    Just curious - what do people think the balance of the creation of The Trenches is between Mike, Jerry and Scott? I'm starting to feel it has shifted very much towards the stuff Scott enjoys in terms of humor as well as art style. It feels like the Penny Arcade guys take great pride in developing and establishing visual styles for their comic and their side projects but the Trenches just doesn't feel as well developed that way. I don't mean to be critical, but aside from the obvious orange noses - the characters just don't have that much expression to them, there's never a real break from a straight three panel design, and just overall most of the comics are talking heads in plain backdrops.

    I don't want to be too critical, occasionally it makes me chuckle - the Kelly Clarkson one for some reason really struck me funny - but I just feel it lacks much of the style and polish that most of the other stuff PA has.

  • AurichAurich ArizonaRegistered User regular
    Perhaps, and I'm taking this from the title, the point is that from the writer's perspective, you've had this sole contact with this one guy for most of a year. ONE guy every single day. And then he gets your name wrong. That guy probably deals with shitloads of other folks and it's probably a perfectly excusable mistake; it's just sort of funnily inappropriate from where the writer is sitting.

  • DarkewolfeDarkewolfe Registered User regular
    Aurich wrote: »
    Perhaps, and I'm taking this from the title, the point is that from the writer's perspective, you've had this sole contact with this one guy for most of a year. ONE guy every single day. And then he gets your name wrong. That guy probably deals with shitloads of other folks and it's probably a perfectly excusable mistake; it's just sort of funnily inappropriate from where the writer is sitting.

    The amusing thing to me is that the writer probably thinks the exec on the other end of line spends as much time thinking about him as he spends thinking about the exec. I imagine that's not true at all. The exec puts in 5 minutes of time a day on that topic, if that, while his whole job is to make that guy happy.

    What is this I don't even.
  • TychoCelchuuuTychoCelchuuu PIGEON Registered User regular
    jackal wrote: »
    Ugh, Mr. Toots. I'm with Jerry.

    What did Jerry say about Mr. Toots?

    Just curious - what do people think the balance of the creation of The Trenches is between Mike, Jerry and Scott? I'm starting to feel it has shifted very much towards the stuff Scott enjoys in terms of humor as well as art style. It feels like the Penny Arcade guys take great pride in developing and establishing visual styles for their comic and their side projects but the Trenches just doesn't feel as well developed that way. I don't mean to be critical, but aside from the obvious orange noses - the characters just don't have that much expression to them, there's never a real break from a straight three panel design, and just overall most of the comics are talking heads in plain backdrops.

    I don't want to be too critical, occasionally it makes me chuckle - the Kelly Clarkson one for some reason really struck me funny - but I just feel it lacks much of the style and polish that most of the other stuff PA has.
    Was The Trenches ever supposed to have Mike in on the art that much? I mean, he has drawn some of the comics I think but I thought Scott was really the lead on this one. And as far as Scott's art goes, this seems like a bit of a break from PvP: the characters are much less realistic and more squashed clay sorts of shapes. And yes, it doesn't break from the three panel design that much, or from the people talking against backdrops thing much, but I don't really care about that. I mean, Dilbert doesn't break from it either.

    As for the humor style I don't see what you're saying. What are the sorts of things Scott enjoys that Mike and Jerry don't, which are showing up in the comic? I like PvP's humor just as much as Penny Arcade's humor, and I think PvP is much more consistently funny (although not as often is it hilariously funny compared to PA) but the writing in The Trenches really seems to have a lot of Jerry's cadence in the dialog, for instance.

  • Mr_GrinchMr_Grinch Registered User regular
    If we're discussing The Trenches I have to be honest, I read it, I check these forums, I don't really like it/find it funny.

    Yet still I'm here, so there must be something.

    I guess I'm just here for the rabbit.

    Steam: Sir_Grinch
    PSN: SirGrinchX
    Oculus Rift: Sir_Grinch
  • RemingtonRemington Registered User regular
    I pretty much read the stories and then come in here to see if anyone actually sympathises with them. Most of them are just, "I had a job. I was important but nobody noticed. Then I got laid off for no reason."

  • HardtargetHardtarget There Are Four Lights VancouverRegistered User regular
    I really wish they would pick up the pace of this story.
    no kidding
    Are we going to get back to the point of the story, y'know Cora being a horrible person, or what?

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  • TofystedethTofystedeth Registered User regular
    Darkewolfe wrote: »
    Aurich wrote: »
    Perhaps, and I'm taking this from the title, the point is that from the writer's perspective, you've had this sole contact with this one guy for most of a year. ONE guy every single day. And then he gets your name wrong. That guy probably deals with shitloads of other folks and it's probably a perfectly excusable mistake; it's just sort of funnily inappropriate from where the writer is sitting.

    The amusing thing to me is that the writer probably thinks the exec on the other end of line spends as much time thinking about him as he spends thinking about the exec. I imagine that's not true at all. The exec puts in 5 minutes of time a day on that topic, if that, while his whole job is to make that guy happy.
    I work on a helpdesk that supports around 12k users. I take upwards of 60 calls on an average day and I'm terrible with names and faces. And I can still usually recall the name and details of problem of a person who calls and tells me they talked to me a couple days ago and such and such issue.

    steam_sig.png
  • TychoCelchuuuTychoCelchuuu PIGEON Registered User regular
    Darkewolfe wrote: »
    Aurich wrote: »
    Perhaps, and I'm taking this from the title, the point is that from the writer's perspective, you've had this sole contact with this one guy for most of a year. ONE guy every single day. And then he gets your name wrong. That guy probably deals with shitloads of other folks and it's probably a perfectly excusable mistake; it's just sort of funnily inappropriate from where the writer is sitting.

    The amusing thing to me is that the writer probably thinks the exec on the other end of line spends as much time thinking about him as he spends thinking about the exec. I imagine that's not true at all. The exec puts in 5 minutes of time a day on that topic, if that, while his whole job is to make that guy happy.
    I work on a helpdesk that supports around 12k users. I take upwards of 60 calls on an average day and I'm terrible with names and faces. And I can still usually recall the name and details of problem of a person who calls and tells me they talked to me a couple days ago and such and such issue.
    So what you're saying is that you're not actually terrible with names and faces.

    I hate it when people say "I'm terrible with names and faces" then describe an ability to recall names and faces that far surpasses my own. It suggests that they expect me to do about as well as them even if I do terribly. And as someone who can't remember the names of people he has spoken to multiple times a week over a period of multiple months, that makes me unhappy.

  • Ori KleinOri Klein Registered User regular
    edited September 2012
    Go, toots, go!

    Not a horrible (occurrence) story, but I can understand the person's frustration.
    From the receiver's perspective it's quite insulting and disrespectful; makes them feel rather unappreciated for all the effort they've put in.

    However, I would say that, instead of murmuring about it, he should've just mailed the guy saying "Thanks Mister, but my name's not Andrew. ;)".
    Would've likely gotten a due correction and an apology, rather than having carried it on his shoulder for all those years.

    When working with many people at once it can, and does, happen rather often than you'd like.
    People had mistook my name. But not once have I relented on making sure to correct them until they get it right.
    And likewise, I myself at times misplace names, but again I made sure to quickly correct myself and apologize.

    It's all to do with going about things the right way rather than the wrong way and acting with professional courtesy.

    Ori Klein on
  • jackaljackal Fuck Yes. That is an orderly anal warehouse. Registered User regular
    jackal wrote: »
    Ugh, Mr. Toots. I'm with Jerry.

    What did Jerry say about Mr. Toots?

    ...

    Something along the lines of, "He's a rabbit. What can I say. I was outvoted."

  • Lindsay LohanLindsay Lohan Registered User regular
    jackal wrote: »
    Ugh, Mr. Toots. I'm with Jerry.

    What did Jerry say about Mr. Toots?

    Just curious - what do people think the balance of the creation of The Trenches is between Mike, Jerry and Scott? I'm starting to feel it has shifted very much towards the stuff Scott enjoys in terms of humor as well as art style. It feels like the Penny Arcade guys take great pride in developing and establishing visual styles for their comic and their side projects but the Trenches just doesn't feel as well developed that way. I don't mean to be critical, but aside from the obvious orange noses - the characters just don't have that much expression to them, there's never a real break from a straight three panel design, and just overall most of the comics are talking heads in plain backdrops.

    I don't want to be too critical, occasionally it makes me chuckle - the Kelly Clarkson one for some reason really struck me funny - but I just feel it lacks much of the style and polish that most of the other stuff PA has.
    Was The Trenches ever supposed to have Mike in on the art that much? I mean, he has drawn some of the comics I think but I thought Scott was really the lead on this one. And as far as Scott's art goes, this seems like a bit of a break from PvP: the characters are much less realistic and more squashed clay sorts of shapes. And yes, it doesn't break from the three panel design that much, or from the people talking against backdrops thing much, but I don't really care about that. I mean, Dilbert doesn't break from it either.

    As for the humor style I don't see what you're saying. What are the sorts of things Scott enjoys that Mike and Jerry don't, which are showing up in the comic? I like PvP's humor just as much as Penny Arcade's humor, and I think PvP is much more consistently funny (although not as often is it hilariously funny compared to PA) but the writing in The Trenches really seems to have a lot of Jerry's cadence in the dialog, for instance.
    I guess it's the overall office setting combined with the reliance a bit heavily on uncomfortable moments being the humor. There are a few things I have liked, such as the rehiring of headphone guy with different names, the bean shaped boss seems to always make a good strip, and the idea of the MMO set in an old 80s cartoon is a great idea.

    I guess my problem is that when you have "from the creators of PA" underneath something I sort of expect the writing and art to be as tight as their other side projects even if they aren't the ones actually holding the pencil (or electronic stylus, etc) and The Trenches simply isn't.

  • TubeTube Registered User admin
    If you don't like trenches you should probably stop reading it

  • TofystedethTofystedeth Registered User regular
    Darkewolfe wrote: »
    Aurich wrote: »
    Perhaps, and I'm taking this from the title, the point is that from the writer's perspective, you've had this sole contact with this one guy for most of a year. ONE guy every single day. And then he gets your name wrong. That guy probably deals with shitloads of other folks and it's probably a perfectly excusable mistake; it's just sort of funnily inappropriate from where the writer is sitting.

    The amusing thing to me is that the writer probably thinks the exec on the other end of line spends as much time thinking about him as he spends thinking about the exec. I imagine that's not true at all. The exec puts in 5 minutes of time a day on that topic, if that, while his whole job is to make that guy happy.
    I work on a helpdesk that supports around 12k users. I take upwards of 60 calls on an average day and I'm terrible with names and faces. And I can still usually recall the name and details of problem of a person who calls and tells me they talked to me a couple days ago and such and such issue.
    So what you're saying is that you're not actually terrible with names and faces.

    I hate it when people say "I'm terrible with names and faces" then describe an ability to recall names and faces that far surpasses my own. It suggests that they expect me to do about as well as them even if I do terribly. And as someone who can't remember the names of people he has spoken to multiple times a week over a period of multiple months, that makes me unhappy.
    Actually in real life I am pretty bad. Like, when I go to a gathering and am introduced to new people, I avoid saying people's names because I've already forgotten them after the next one is given. I guess over the phone I'm pretty good.

    steam_sig.png
  • MichaelLCMichaelLC In what furnace was thy brain? ChicagoRegistered User regular
    I usually second-guess myself with names; like after meeting 'Brian' and then 'Dave,' always worried I've swapped their faces and will call Dave 'Brian'. That or it will be gone the second after I'm introduced so I can't do the repeating exercise.

  • PowerPigg!!PowerPigg!! Registered User new member
    Story guy:

    At least he didn't call you Emily.

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